MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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253 results found
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Bug booster
J’ai ouvert plusieurs boosters et j’ai reçu des gemmes à la place de carte rare / rare mythique alors que je n’ai pas encore obtenu les cartes rares de la collection Fondation. Normalement on reçoit des gemmes seulement après avoir obtenu toutes les rares en X4 et exemplaires
1 vote -
Pioneer Masters Mythic Packs are bugged
(1) When openig Pioneer Masters mythic packs, I keep getting gems instead of missing mythic cards. (I invest 260 gems just to get 40 back instead of a mythic card).
(2) Your support-team should not be called support. No one is dealing with my issue. I was asking for a refund but I was just beeing ignored. You're all a bunch of frauds.
(3) I reported this issue twice in the customer support section. The first time, I was ignored, the second time I was told to report it here. I'm quite sure, it wil be ignored as well.
(4)…1 vote -
Card style
Hello. I purchased Maze’s End borderless card style on iOS for 3000 gold and card style in collection show card same as Pioneer masters version. I’d like fixing the card style or refund. Thanks
1 vote -
BONJOUR LES GENS
IL FAUT ARRETER DE DONNER DE L'ARGENT A CETTE ENTREPRISE ET VOUS METTRE A SAVOIR JOUER ET SURTOUT DE VOUS RENDRE COMPTE QUE VOUS GAGNEZ DES PARTIES PARCE QUE VOUS DONNEZ DE L'ARGENT A CETTE ENTREPRISE ET QU'ELLE VOUS FAIT GAGNER PAR LE TIRAGE DES CARTES!!!!
VOUS ARRIVEZ A PASSER LE SABLIER A REFLECHIR ALORS QUE LE JEUX VOUS SORT LES CARTES DANS L'ORDRE, VOUS NE SAVEZ PAS JOUER!!! VOUS GAGNEZ PARCE QUE VOUS REMPLISSEZ LES POCHES DE CETTE ENTREPRISE QUI VOUS ARNAQUE!!!
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REFLECHISSEZ UN PEU!!!!1 vote -
BONJOUR LES GENS
IL FAUT ARRETER DE DONNER DE L'ARGENT A CETTE ENTREPRISE ET VOUS METTRE A SAVOIR JOUER ET SURTOUT DE VOUS RENDRE COMPTE QUE VOUS GAGNEZ DES PARTIES PARCE QUE VOUS DONNEZ DE L'ARGENT A CETTE ENTREPRISE ET QU'ELLE VOUS FAIT GAGNER PAR LE TIRAGE DES CARTES!!!!
VOUS ARRIVEZ A PASSER LE SABLIER A REFLECHIR ALORS QUE LE JEUX VOUS SORT LES CARTES DANS L'ORDRE, VOUS NE SAVEZ PAS JOUER!!! VOUS GAGNEZ PARCE QUE VOUS REMPLISSEZ LES POCHES DE CETTE ENTREPRISE QUI VOUS ARNAQUE!!!
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REFLECHISSEZ UN PEU!!!!1 vote -
BIG trouble with payment in store - NEVER able to pay
I wanted to purchase the planeswalker bundle so that I coud participate to the Explorer Qualifier Play-in (BO1). I tried paying with two different cards, with PayPal, NOTHING works !
It's not the first time I'm facing such issues, but it is the first time NONE of my payment method works.
It is very frustrating, and very problematic for MTGA if their payment system is that much of a failure. If nothing happens, well, MTGA will NEVER get my money again... And not even because i didn't want it to happen.
The best part is the software crashing after that…1 vote -
Card Purchase Bug - Gold Subtracted, but Cards Not Appearing in Collection
Hello Magic Arena team,
I would like to report an issue I encountered when attempting to purchase cards with my gold. I bought two cards, but after the transaction, the cards did not appear in my collection. However, I noticed that the gold was correctly deducted. I had 9,000 gold and now have approximately 3,600, which indicates that the purchase was registered, but the cards were not delivered.
Please look into this issue and let me know the next steps to resolve it.
Thank you for your attention, and I look forward to your response.
Best regards,
Virgilio Santos -…1 vote -
1 vote
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Level Boost in Mastery Pass bug
I paid for a level boost using gems and did not actually get a level boost, but my gems still decreased by 250.
1 vote -
Store and Card bugged.
Can't open new packs or enter store without crash.
1 vote -
Crash on opening store and opening card packs.
Can't get to the store or open my cards. Can play normally fine.
1 vote -
Card bundle not received
I purchased a bundle from the store of planeswalker flip cards and now when I go to my collection they are not there. How do I get my cards or my coins back?
1 vote -
Wildcard vault percentage increase per pack steady instead of decreasing as you get closer
Fix the ******* vault progress per pack problem making us buy more towards the end by making each pack worth less percentage towards the the 100% is ********. Fix it or I won't bother with buying gems, coins, or packs with irl purchases. Sucks to be y'all.
1 vote
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