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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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808 results found

  1. Mythic pack rare wildcard

    Hello. Like several players, I purchased a mythic pack and received a rare wildcard. This was a Kahn's of Takir mythic pack on the android client.
    It's disheartening seeing a bug that's over a year old still happen today. What steps are you planning to correct this bug so it doesn't persist?
    What

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  2. Cards from packs all show as new when opening on Android

    When opening packs on my android all cards show as new, except for ones that have been opened before within the same instance. IE if I restart Arena, they go back to all showing as new. Would be nice it it actually checked my collection and didn't show every card as being "new"

    2 votes

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  3. Android store crash after update

    Android app can't enter store anymore after 2023.11.14 update, also can't reconnect to server after matches.

    2 votes

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  4. I bought a pack and didn’t receive it

    I’m on mobile, and I went to the in game store to buy a pack. I spent 1,300 gold on it, and lost that gold, but I didn’t receive the Caverns of Ixalan pack I bought.

    2 votes

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  5. Missing LCI packs after update

    When logging in after today's update the LCI packs I had previously redeemed on my account (from pre-release code etc.) have disappeared.
    It was 10 packs "locked out" until 14th November. Now, after claiming the packs from the pop-up from the inbox there is only the 9 newly claimed.
    I have tried logging out and restarting the client but to no avail.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  6. packs are gone

    I bought the ixalan prerelease pack deal, like 50-60 packs. The packs have been waiting for days as unopened packs. Now when the patch is online all the packs are gone.

    2 votes

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  7. My prerelease packs disapeared from arena

    I claimed my prerelease code and got the packs before the 14th. Now I went into arena to open them and they dissapeared.

    I'd like to know what happened and to get them back if possible.

    2 votes

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  8. Store error

    Store error, can't play games

    2 votes

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  9. Wilds of Eldraine Alchemy

    I went to claim my Free 3 packs for Wilds of Eldraine Alchemy and did not receive them. Curious if this is a problem with anyone else and if someone can do something about this. Thank you.

    2 votes

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  10. Gem prices in Europe

    Hello. I live in Holland - Europe. I noticed after an update yesterday (11 October) that gem prices are now 20.000 gems for 112.99 euro in store.
    I know prices went up last May from 99.99 to 107,99 euro, but I can't find any information that prices were raised again and I haven't been noticed about it by the Wizards. Can you tell me what is going on?

    2 votes

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  11. Didn't receive the gems from daily deals

    I bought the gems from daily deals, but I still have the same amount as before. Could you please fix this?

    Thank you very much!

    2 votes

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  12. Lost Gems from Wonky Drafting Servers

    Hello, I missed out on 3 drafts (4500 gems) while the server was being difficult the other day. I should have just stopped trying, but every time drafts came back online I hopped right back in. I was able to play the matches but my draft decks were always really screwed up and basically sealed pools. Will we be refunded for these events?

    2 votes

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  13. (1) Wilds of Eldraine (Mythic) pack purchase does not increase gold pack count

    I purchased a single Wilds of Eldraine Mythic booster with 260 gems, but it did not increase the tracker for a gold pack. It was the last slot needed before being rewarded the pack.

    2 votes

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  14. Dominaria United Mythic Packs turning into regular packs on PC

    Dominaria United Mythic booster packs switched to regular packs on PC

    I purchased x3 Dominaria United Mythic packs on My PC (Windows).

    packs purchased with in-game currency, not gems.

    I opened the first pack, but was not rewarded with a mythic rare.

    I then noticed that the packs were the normal versions, not having a reddish banner pattern.

    I went back to the store, double checking that I did indeed buy mythic packs by purchasing an additional one, using the same in-game credit.

    Upon going back to the tab to open packs the remaining packs as well as the newly…

    2 votes

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  15. Redeem Code Failure: Code Already Redeemed

    I recently started playing Arena again after a few years. I deleted my account a few years ago because I wasn't having fun anymore.

    When I created my new account, I tried entering codes for free packs and sleeves. However, some of the codes didn't work. I got an error message that the code was already redeemed, but I didn't receive anything for it.

    I only get the error message for codes that I redeemed on my old account, which uses the same email address as my current account. Is it possible that the system can't tell the difference between…

    2 votes

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  16. Mythic pack did not contain mythic card. This is not okay.

    Be honest and give folks what they've paid for.

    2 votes

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  17. Opened WOE free 3 packs but 1 pack missing

    On PC I got WOE free 3 packs from inbox.

    After opening the first pack, an empty message box is displayed. After pressing the ok button I opened the rest of the packs and found that there were 2 packs left that I could open. When I opened the Collection, I found only the cards in the 2 packs that were opened later.

    Then I bought 1 pack from the store to open it and found that it can be opened normally.

    2 votes

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  18. Card Misattribution

    Wrong artwork attributed to Eowyn card. The image on the card does not match the image provided by the Tolkein estate for Eowyn, and instead misattributes a random image to the card.

    2 votes

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  19. Bolas's Citadel

    was not able to get the card bought in daily deals. this also happened when I got a witch king of angmar. what asre you going to do about this

    2 votes

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    2 comments  ·  Store  ·  Admin →
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  20. Unable to purchase Gems on MTG Arena

    I am unable to purcahase Gems on my MTG Arena account. Whenever I go to purchase them, the screen goes to 'Waiting for server', then either freezes or eventually after about 7 or 8 minutes goes to 'unable to access Server or something Similar.

    I can play games and Draft fine, but cannot buy Gems with which to play.

    Please advise as to what to do; i have contacted Customer Support and they Directed me here.

    2 votes

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