MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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827 results found
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payment for gem
I bought a 3400 gens and i receive the message for mtg arena that didn't work out, but in my credit card bill exist the
2 votes -
Gem rewards appeared from packs of sets that did not complete the rares.
I got a pack of war of the spark as a decathlon reward. And Gem rewards appeared from packs of sets that did not complete the rares.
2 votes -
Broken Link on store tab
The "Details and More Pack Information" link at the bottom right of the store tab links to a 404 page.
2 votes -
Daily Deals not displaying in STore
I logged in today (12/20) to check the daily deals in the store. There was a system update, but once it completed, nothing was visible in the daily deal section of the store. The icon for store was lit as though there were new deals available, but I couldn't see anything. Not sure if it's a display issue or not.
2 votes -
Winning games does not give EP. The progress bar lights up, but the number of XP remains the same.
Winning games does not give EP. The progress bar lights up, but the number of XP remains the same.
2 votes -
"Details and More Pack information" hyperlink in the Store returns a 404 Web page not found error
The "Details and More Pack information" hyperlink in the Store returns a 404 Web page not found error.
2 votes -
Golden rewards not counted properly
I brought 3 packs from the store, but as a package. This has only counted as one card towards the golden pack rewards, whereas if I brought them individually it would count as three.
This seems like a bit of a flawed way of counting for the reward.This was on iOS 16.2.
2 votes -
Codes redeemed but no rewards
I've been trying to redeem the codes for the strixhaven sleeves. I can't find an expiration date on them. I do not have them, and when I try to redeem them, it says they have already been redeemed. No sleeves, mainly curious, and I would like the sleeves.
2 votes -
Is there a plan to enable trading wildcards?
Like trading a mythic for 2 golds or 10 uncommons for 1 rare etc?
2 votes -
Rewards System for Feedback and Explorer Feedback
I would be more incentivised to provided more accurate reports if developers issued rewards for engagement. Gems/gold would be fine.
Mostly an auto system or that devs can manually commend someone for exceptional information (a reward of 10k Gold / gem equivalent).
You want player engagement in these dark times for WotC, pay your players (literally its free rental money and can never amount to a loss of actual USD for wizards)
Currently hasbro is down 41% YTD and some of that isnt just market forces but WotC self inflicted injuries.
<b>EXPLORER</b>
One positive is the new Explorer II Anthology.…2 votes -
chrome os
following the new update, it is no longer possible to access the game. I uninstalled and reinstalled it but it is no longer possible to connect
2 votes -
Visual glitch with The Brother's War Sticker Bundle
When hovering in between two items in the shop, if one of them is "The Brother's War Sticker Bundle" this visual glitch happens
2 votes -
Problem eith mythic pack
I opened a few mythic packs while missing quite a lot of them but they gave me 40 gems even though im missing both mythics in the regular set AND some of the retro artifact as well… it’s already the third time it happen
2 votes -
Missing gold packs
I got 3 free packs from using the code for brothers war, purchased 2 packs using gems and won packs from mastery challenges, however my progress says 3 and it should be at least 8 or 9. It seems it isn't reading the correct amount of packs. Prior to Wednesday 11/23/22 the count was closer to accurate and trying to read it, but now it's off alot and not reading
2 votes -
Brothers War Mythic Packs Giving Gold Wildcard
This bug seems to have been around for a while but you're giving rare wildcards instead of mythic wildcards out of mythic packs. It's unfair to pay extra for the pack and then be capped at a gold reward.
2 votes -
(Mac OSX) Purchase results in a hang
This is from my own logs.
Nov 19 18:10:58 [Username]com.apple.xpc.launchd[1] (com.apple.mdworker.shared.01000000-0100-0000-0000-000000000000[590]): Service exited due to SIGKILL | sent by mds[137]2 votes -
Cant open packs on arenas that ive paid for
Let me open the packs I've obtained, crazy idea I know.
2 votes -
Purchased Daily Deal Card Not Showing Up
I Purchased the Daily Deal Sorin and didn't get the card treatment today 11-5-2022
2 votes -
Ikoria Lair of behemooths Mythic Booster problem
So I was opening an Ikoria Lair of beheemoths Mythic booster and it gave me as a reward for collecting all the mythics in the set some gems when I haven´t even collected 6 of them. Not only they did not give me my mythic card but they didnt give me any gems neither.
2 votes -
2 votes
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