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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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808 results found

  1. Mythics gone to waste

    Good afternoon i recently bought 10 mythic packs from eldraine, Wich i had already compleated all the collection of mythic cards. I understand is reasonable to take the fault by myself But hope is not dead, yet.
    I wish i could restore my gems expent to purchase these packs cuz i really find them expensive enough to waste.
    From the booster packs i got none rare or mythics and im very sad about it. You can Check my latest purchases and verify this issue i brough u. For the sake of magic. Thank you so much

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  2. Got Robbed by the shop

    I bought the Borderless anime white pack from the store. After the purchase I received an error message, now the gems that I spent are gone and no pack to show for it.

    1 vote

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    4 comments  ·  Store  ·  Admin →
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  3. Store Issue - Wilds of Eldraine Sticker Bundle

    On PC, if I mouse anywhere near the left side of the top border of the sticker bundle in the MTGA store, it will flash and stutter infinitely. None of the other bundles seem to do that.

    1 vote

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  4. Visual artifact: card remaining on screen

    Visual artifact: card overview remaining on screen after quitting store. I long pressed on a touchscreen to open the overview but this issue occurred one time only. In the menu, it was only hiding text.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  5. Mastery pass XP not being reward - 1 October 2023

    Mastery pass XP progress was not rewarded to me todat despite completing daily wins as well as a 500XP quest.

    Noticed after 5 wins and quest completion (250XP + daily variable wins 100XP for first win and 50XP each subsequent win = total 1 550 XP missing).

    Robbery! Completely unacceptable by WotC to have a paid for game malfunction in this way. It is stealing the time and value paid for the mastery pass.

    Attached capture log.

    Please vote and comment with your experience. Wizards needs to see we are outraged by this and no they'll fast lose our support…

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  6. 1 vote

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    1 comment  ·  Store  ·  Admin →
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  7. Golden Pack yielding 1 rare

    I bought the DMU golden pack from a daily deal. When I opened it, I only got 1 rare. The platform is PC.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  8. Mastery Tree Issue

    After getting an orb, I'm unable to actually use it in the mastery tree. I try to choose the set of sleeves that I want (I've already unlocked each of the steps leading up to it) and then it just says there's been an error and leaves the mastery tree.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  9. gems

    I click to buy gems and it just stays on the loading screen and never changes. Same for all gem buying options. Cant draft since I cant buy gems.....

    1 vote

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  10. 15 Alchemy boosters?

    Hello, in the shop there's no more the option to buy 15 Alchemy boosters at the discounted price of 10000 gold (and I assure you I never ever bought cards this way). Can you please restore this feature, Wizards (maybe when Wilds of Eldraine Alchemy will come out)?

    1 vote

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  11. Perdida de sobres

    He abierto 33 sobres que tenía y las cartas no se han añadido a mi colección, ni están los sobres.

    1 vote

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  12. Purchased infinity orbital lands for the first time on iphone but they are not showing up in my collection.

    I’m using an iPhone and I just purchased the unfinity orbital lands in the store for the first time for 4000 gold. When I went to add them to my deck they aren’t showing up in my collection. No matter how I search for them. Is anyone else having this issue or is it just me?

    1 vote

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  13. Issue with opening packs

    I opened 10 mythic rare packs and 4 regular packs from Wilds of Eldraine. Many of the cards required from the packs are not in my card selection (Spellbook vendor, Food coma, Three blind mice to name a few). I used three rare and eight common wildcards (that I can remember) to redeem cards before noticed that many cards are missing.

    1 vote

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  14. Pack purchase problem

    I just purchased a WOE mythic pack which is supposed to have a guaranteed mythic in it but I didn’t receive any mythics (see attached photo for what I did receive)…I am playing on an iPhone 8+ with os 16.3.1…can you please fix this issue and properly reward me the correct mythic prize that is supposed to be awarded in the pack

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  15. Standard packs: ONE appears with a warning that is not standard legal

    If you select some Standard expansions (i.e. ONE), when you buy packs, it appears that they are not Standard legal. I think this may depend from the fact that the rotation changed this year.

    1 vote

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  16. Dominaria cannot be played in the current Standard

    Hello, I would like to buy few boosters of Dominaria United in the store, however there is written "Important Note: This cannot be played in the current Standard format". I see only three sets where this note is not written. Am I missing something? I came back to MTG so I am rather a new player still.

    1 vote

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  17. Issues with gem purchases

    I cannot purchase gems. Every time I click purchase, I get a loading screen that flashes the message "Waiting for server..." Incredibly frustrating seeing as I am trying to give you all money.

    1 vote

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  18. 1 vote

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  19. See bundle contents

    Why can’t I see bundle contents on my iPad?

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  20. codigo ya canjeado

    Compre 2 packs de presentación y en uno de ellos me dice que el código ya esta canjeado.

    1 vote

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