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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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416 results found

  1. Issue with card not being added to deck

    On iOS, bought card using coons. Does not add to my deck.

    3 votes

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  2. Add: Purchase and Code redemption historic feature.

    This would be insteresting, so you would know what has been bought in your account and would allow players to know what codes they reedemed, therefore they would know which ones they can still get.

    1 vote

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  3. 1 vote

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  4. Why do "mythic" packs give out rare cards SO OFTEN????????? Come on, there are a ton of complaints about this. Why hasn't it been addressed?

    Why do "mythic" packs give out rare cards SO OFTEN????????? Come on, there are a ton of complaints about this. Why hasn't it been addressed?

    1 vote

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  5. Cards not received !!!

    There is a bunch of cards I didnt received !!!
    I use Window
    first from the mastery tree :
    bride's gown
    gryff rider
    belligerent guest
    honeymoon hearse
    ballista watcher
    alchemist's gambit

    then I bought the bundle Olivia Voldaren for 7500 gold and didnt receive the cards !!!
    Olivia crimson bride (!!! I already had one !!!)
    Voldaren bloodcatser
    Anje maid of dishonnor
    olivia's attendants
    Voldaren epicure
    blood petal celebrant

    And i also bought some decks and cards from the daily deals but cant know for sure if I got the cards !!!!

    So in order the keep anjoying MTG Crimson…

    5 votes

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  6. app for IOS asking for update the doesn't exist on app store

    Trying to open the game today on Iphone, the game is asking for an update. That update does not apear on the iphone app store. So basicaly its impossible to open the game.

    1 vote

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  7. card style

    I just bought the "Golden Age: Obscura Bundle" and the only thing I actually received is the card sleeve. None of the card styles are available to use, it prompts to me to buy them again. It also doesn't show that I have purchased the bundle.

    I am sure the gems were deducted and the purchase went through, I even got a confirmation screen but the styles are not available to use in the deck editor.

    1 vote

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  8. 1 vote

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  9. Missing promo card at 45/90 Ixalan and Rivals of Ixalan packs bundle

    As soon as WotC add the opportunity to buy 45/90 packs bundle for gold, I plan to buy Ixalan and Rivals of Ixalan. But I noticed that unlike all other bundles, this bundle does not have a promo card in 45/ 90 packs bundle. Please, as you will be adding option to buy bundles for gold, also add promo cards for Ixalan block bandles, as in other bundles.

    TLDR: Ixalan and Rivals of Ixalan 45/90 packs bundle in store doesnt have promo card like all other 45/90 packs bundle. Please fix.

    1 vote

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  10. Many orders of cards in the shop not in my library

    Like a few times before, I bought some gems to buy in the shop cards, for I had a few idea's for new decks.

    When I was looking for the cards later, they weren't found in my cards to pick for my deck. I thought maybe I did something wrong, but the gems where gone.

    Now today I did it again en clicked on claim, but still again, not to be found. But now I took some picture's from my phone (where I play magic on) to have proof.

    3 votes

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  11. Lost pack

    Game crashed as I purchased booster, could not hit claim button, out 1000 gold with no booster

    2 votes

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  12. Quality of life suggestion

    Just let me buy 10 packs at once. I'm not even asking for a discount, i'll pay 10k gold. I just don't want to click 30 times (at different screen locations) to buy 10 packs.

    3 votes

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  13. Gold

    Can't gain gold (stuck at 875 not an ui bug (maybe?) since I can't purchase packs)since last update Dec 9-2021 running on Android

    4 votes

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  14. Can’t buy packs with gold

    I cannot buy packs using my gold coins. I click through the prompts and nothing happens.

    4 votes

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  15. Mastery pass rewards missing

    My level 25 and level 35 mastery pass mythic rare card never got redeemed.

    4 votes

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  16. Buying multiple packs with Gold

    I would like to buy multiple packs in the store, with my accumulated gold. Please make the BUY 1 PACK WITH 1000 GOLD, something like Buy X packs with x Gold.... or at leats, buy 3, buy 10... please fix this !! i always buy 30-50 packs every set release, with my gold, and its extremly annoying to click 3 times in different places and wait for the server to process each time, thx

    2 votes

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  17. did not receive level up rewards

    Did not receive mastery pass level 18 mythic rare card reward. Playing on IOS and Mac

    2 votes

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  18. Did not recieve draft token when purchased from the daily deals

    As can be seen in the screenshot, I purchased a Player Draft Token from the Daily Deals. However, on completing the purchase I did not receive the draft token.

    3 votes

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  19. Cards not showing up after purchase

    I purchased a bundle using 1900gems and my cards aren't showing up. Gems were deducted, the bundle(which was one of 3 in the store) isn't showing anymore, but no cards. Please advise..

    3 votes

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  20. Pre release code not working

    Today I bought a Neon Dynasty Pre Release box and went to go put my code into arena to get the six packs but it says it was already used. Not sure how this can be because the boxes come sealed.

    2 votes

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