MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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967 results found
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Gem prices in Europe
Hello. I live in Holland - Europe. I noticed after an update yesterday (11 October) that gem prices are now 20.000 gems for 112.99 euro in store.
I know prices went up last May from 99.99 to 107,99 euro, but I can't find any information that prices were raised again and I haven't been noticed about it by the Wizards. Can you tell me what is going on?3 votes -
Please put the John Avon Unhinged full art lands back in the shop
Please put the John Avon Unhinged full art lands back in the shop. They are some of the best on Arena and were only offered in very specific circumstances. I personally only have two (Forest and Mountain) and would love to complete my set. I find myself being excited about playing Red/Green/Gruul decks just so I can use these lands. They have gained a large amount of popularity from content creators such as LegenVD and would be a fan favorite.
2 votes -
store buying, brought daily deal card . not showing in decks
bought cards in daily deal not showing in decks even after reboot
1 vote -
Golden Pack progression
I purchased 3 packs of Brother's War mythic packs and it didn't update my Golden Pack progression.
6 votes -
1 vote
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Dailydeals suggestions
You really should put the borderless card arts for "Shock-Lands" (the 2 colors pay 2 life and it enters untap lands) and "Scry-Lands" (the 2 colors temples) on daily deals. I speak for all the community when i assure you that every one will buy it because they are the most played lands in various formats. Instead what we get is the same cycle of basic land cards art like the Kamigawa ones and the glass card art like the dominaria set that no one likes.
It is just a suggestion but considering the community thoughts will be greatly beneficial…1 vote -
Store
I bought the beast pack of the Lost Caverns of Ixalan in the store and o don't have it in my collection. The coins are gone and I don't have any card from that pack.
1 vote -
I bought a pack and didn’t receive it
I’m on mobile, and I went to the in game store to buy a pack. I spent 1,300 gold on it, and lost that gold, but I didn’t receive the Caverns of Ixalan pack I bought.
2 votes -
Can't buy gems when not using launcher
Buying gems doesn't work when not using the Epic Games Launcher on macOS (M1 Pro). It stays stuck on "Waiting for the Server" and I need to quit the game to be able to do anything.
17 votes -
My prerelease packs disapeared from arena
I claimed my prerelease code and got the packs before the 14th. Now I went into arena to open them and they dissapeared.
I'd like to know what happened and to get them back if possible.
2 votes -
Purchased a card with gems - it is not showing in my in collection
Looks like lots of people have had siilar issues ... Tonight I bought the Goldspan Dragon from "daily deals" for 300 gems ...It is not showing in my collection and so cannot be put into my Explorer deck (it is a legal card).
Please help - thank you (screenshots attached)
1 vote -
Golden Pack yielding 1 rare
I bought the DMU golden pack from a daily deal. When I opened it, I only got 1 rare. The platform is PC.
1 vote -
Mtg Arena android app freezes within 30 minutes on S23 ultra
BUG: Mtg Arena android app freezes within 30 minutes on S23 ultra
I play Arena on windows, android samsung tablet and on my new phone.
But on the latter, the app keeps freezing at random points. It could be during a game or when looking at my collection. There is still music, but I can't look at cards. When I then kill the app and relaunch it, if I'm fast, I can join the same game again and only lose 1 turn.
the phone doesn't feel hot. Latest updates.
What's going on? Anyone else have this issue? It's been happening…7 votes -
Gems gone from store, no gems available
2023.33.0.2261.1045760
I think this is just a bug that needs fixing but it could
Be a response to how inflated the value of gems areintentionally to re-assess? Nahhh, its a bug.
Why are gems gone?
Jan 9, 20241 vote -
No Golden Pack Progression from buying Khans of Tarkir Packs
Purchased multiple Khans packs and even though they are the ones you are told to buy no progress was recorded in my Golden Pack progression. I am stuck at 6 out of 10.
1 vote -
Bolas's Citadel
was not able to get the card bought in daily deals. this also happened when I got a witch king of angmar. what asre you going to do about this
2 votes -
Missing November Companion for November
The companion for November is not showing up in the store
1 vote -
Store error
Store error, can't play games
2 votes -
There are no emotes to buy!
Why are there no emotes for purchase in the store? I believe we could have the chance to buy new ones (including re-releases) at least every month. There are players who have it and others who don't. They can provoke, instigate, add value to the game, etc. The store receives money and players buy... Is it that difficult? Communication in the game is very poor... at least we could have emotes to buy.
1 vote -
Purchased packs contained cards from the wrong set
This afternoon I purchased 1 wilds of eldraine pack using gold. When I opened the pack; one of the cards it contained was not from WOE (griffin aerie from the set enchanting tales)
Earlier today I purchased 1 WOE pack using gems, and inside it was the card curiosity from the set enchanting tales
Yesterday I purchased 2 WOE packs and opened them the same time. They also included several cards not from WOE
In addition to receiving cards from a different set than I purchased, a large number of the WOE cards cards were showing the "First" label even…
1 vote
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