MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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820 results found
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Mythic Bootser Pack not Giving Mythic
I paid for Mythic Booster Pack for Streets of Capenna, and did not reciver any Mythic.
Why is this happing.
29 votes -
Purchased item not available after I purchase it.
Purchased Archangel Elspeth in Daily deals. Not showing up in deck builder or my collection at all, but took the coins that I used to purchase it.
0 votes -
Went to purchase a daily deal and was given the wrong thing and the item was no longer in the daily deal.
Tried to purchase Merciless Repurposing from the daily deal on 5/8/2023 around 10am EST. Instead I was given Mirroden Avenged and the Repurposing (which had been the "featured" item) disappeared from the shop.
I'd like a gold refund if possible.
Thank You.
1 vote -
Golden Pack Rewards Incorrect
I'm writing to note that on your website it says that golden packs will have at least 2 rares from the most recent standard set (in this case, Brother's War). However, the last 2 packs that I opened had 1 and 0 Brother's War rares, respectively.
Kindly fix this issue as it is directly opposed to what is being advertised.
https://magic.wizards.com/en/news/mtg-arena/introducing-mtg-arena-golden-packs
4 votes -
Did Not Receive Mythic Boosters
Eu comprei 5 boosters míticos e foram entregues 5 normais.
Ocorre que fiz a compra na loja do jogo de 5 pacotes de booster mítico e foi registrado na minha conta 5 booster normais.
2 votes -
pack missing
On steam I played to earn for 2 packs of march of the machines all will be one plus 1 tales of middle earth pack I'd get from battlepass. I purchased one with gold and got the battle pass pack. Disconnected from the game due to connection issues on my end. Earned enough through games once I reconnected to buy second pack. First pack I got now missing from pack opening screen after new purchase and I notice neither pack added to my gold pack count up from my previous count of 4. accidentally opened tales pack and march of…
1 vote -
[Store]: Can’t review the content of the purchase before making it
It seems the content of a purchase is not showing as it should for some items. For example, you’re supposed to see how many gems and what other stuff you’re supposed to get in a bundle. Check the screenshots of the store I have and the one I took from the manual.
UPD: I’m playing on iOS - iPad 2022
1 vote -
Missing cards
Okay the past 5 booster packs I have earned through the challenges or bought have had really rare and awesome cards but when I went to my collection to look at them closer they weren't there this is getting very aggravating to have super awesome cards flashed in the opening sequence of a booster but then to be let down that those cards weren't there it makes me wonder how many other times this has happened and how this could be happening if someone has hacked or malwared my account or if it really just is a bug either way…
1 vote -
Game crashes while opening packs
I bought 3 March of the Machine packs from the Store. Opening the first one, the game crashed when I clicked for the second time on the last card, right after I flipped it, causing me to lose all the cards I found. Same thing happened with the second pack and with one I got from the Mastery.
Device: android tablet Samsung Galaxy Tab S7 FE
2 votes -
Google play balance has 20$ but I can't purchase gems
Trying not to loose 85 levels of mastery pass the balance is there yet the purchase is unsuccessful
3 votes -
Daily Deals Not Showing Up
Daily Deals Not Showing Up. Alt-F4 and then reopened game multiple times but still no daily deal. Verified with a friend that there are in fact daily deals today (lands).
6 votes -
Wandering Emperor card style motion bug
The Wandering Emperor borderless card style with moving art (on sale in Store today) has a bug, where the portion of the art behind the text box is moving separately from the main art frame and it looks very odd once you notice it! Not a good purchase unless bug is fixed.
1 vote -
Golden Pack Progress Error
I bought 6 packs and it only filled 3 packs of progress toward the Golden Pack. I used a PC.
2 votes -
Se "perdio" el oro de mi cuenta
Un día logueo para realizar una compra de oro y me doy con la desagradable sorpresa de que no tengo el oro que junte. Necesito lo repongan
1 vote -
After buying packs, it always jumps back to the front. Causes accidental buying of useless mythic packs
After buying packs, it always jumps back to the front. Causes accidental buying of wrong (mythic) packs
1 vote -
Golden pack progress doesn't work with older sets
Golden pack progress doesn't work with older sets: I've just bought 9 Brothers War packs but the progress bar seems stall.
2 votes -
Mythic rare cards opened in oacks, not showing in my inventory
I recently opened a mythic rare packs and got the new Sheoldred and Jin-Gitaxis from MOM. They both had the alternative art and after it was opened neither was in my card inventory... Anyone else have this happen?
1 vote -
Product Suggestion
Stop putting non standard cards in standard packs! The last 10 or so packs I purchased for March of the Machines all had the rare/mythic card as a non standard card. It’s pretty **** tough to play your new expansion if you won’t provide the better cards to do so.
1 vote -
Card styles now appearing in New packs is an annoying feature that only takes up space for actual useful cards. Please help!
I just noticed that MTG Arena is including card styles of old cards in new packs of MoM now and it's pretty annoying. How can I turn this feature off? I don't want card styles of old cards. I just want to collect new cards from March of the Machine. These card styles are just taking up space for actual new cards I'm trying to collect from these new sets. I don't know if it's a ploy they are doing to try to get extra money out of people but this means that I would now need to open more…
1 vote -
March of the machine packs giving historic cards
Was opening March of the machine packs and noticed I’ve gotten some historic cards not part of the set at all. Pretty weird bug but would prefer getting the right cards part of the set.
1 vote
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