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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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792 results found

  1. 3 votes

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    2 comments  ·  Store  ·  Admin →
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  2. 109 votes

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    43 comments  ·  Store  ·  Admin →
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  3. Golden Packs Counter

    Golden Packs are only available from buying BRO packs, but the in-game display text says "Every pack you purchase with gold or gems" and is misleading.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  4. Mastery Pass Should Not Expire

    I don't spend money on this game. I imagine many players like myself are looking for excuses to spend money on this game that we like, but I really think that the relatively low value of the things in the store is getting in the way of this. The mastery pass being able to expire makes its value to players like me incredibly low.

    I play somewhat casually, but I find myself not able to max out the free mastery track before the set expires. Why then would I ever pay my hard-earned money on rewards that I'm not going…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  5. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  6. Hello, i have been trying to buy 20000 gems but the application says that there is a temporal error. Please help me i need to buy that gems.

    Hello, i have been trying to buy 20000 gems but the application says that there is a temporal error. Please help me i need to buy that gems.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  7. Arena Summer Sale Matt Jukes Lands

    I just purchased the MTG Arena Summer Sale Matt Jukes Lands cosmetic bundle for 750 GEMS and none of the card styles are available in my collection. I did not recieve the products that I paid for yet 750 gems were happily taken from my account.

    This is absolutely unacceptable.

    10 votes

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    4 comments  ·  Store  ·  Admin →
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  8. Suggestion: Split Mastery Pass Into Cosmetic and Card Reward Tiers

    The mastery pass is somewhat pricey for what you get. I don't care about cosmetics, so 40% of mastery level rewards, in addition to the level 1 avatar, sleeve, and pet hold 0 interest to me, and is actually holding me back from purchasing it, since I'll only be using at best, 60% of the items included (since packs aren't a guarantee of value).

    I'd probably find myself spending ~2200 gems on the mastery pass if it included no cosmetics/orbs and only had the card/pack rewards that the current 3400 tier has.

    My suggestion is to create a third tier…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  9. 4 votes

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    0 comments  ·  Store  ·  Admin →
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  10. store bug with sleeves and lands

    i was getting sleeve changed to lands. i don't think i needed to purchase the lands. the sleeves were randomly popping up, and the lands took gems.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  11. BUG: Brothers War Duplicate protection

    I have collected all Rares in [The Brothers War], and so I began opening packs for [Brothers War Alchemy]

    I only have 1/3 rares in [Brothers War Alchemy] but when I open packs I am being given 20 gems & no Rare! I am very upset.

    this has happened 5-10 times now.... if it was 1 in 100 i could overlook or assume i've made a mistake.... but this is frequent; I am not receiving the product I'm paying for.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  12. Store - Purchased Lands on 6/4 not showing in deck builder

    Today, June 4, the 80’s style lands that I purchased are not showing up in my card collection. Is this a bug?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  13. Even less pre order rewards

    Pre order card and card style rewards for play bundle doesn't exist. This is getting sad at this point. You guys were already doing bare minimum as rewards now taking that away too. There is no efforts to encourage to buy the products or rewarding loyal player base. Cards, card styles and other cosmetics are already expensive for this game. instead of seeing improvements and more sales, valuable bundles,better pre order rewards etc. This company greeding over giving away one card and card style. JUST ONE!!! This is getting beyond ridicilous. Not even doing the bare minimum at this point.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  14. offres du jours

    LA BOUTIQUE OFFRE DU JOURS NE MARCHE PAS !!!
    PIÈCE ET GEMMES CONSOMMER ET CARTE NON REÇUE

    sav et bug ne répond pas ! d’ailleurs nulle part

    satannatas#98477

    tyrranax rex aujourd'hui (gemmes)
    atraxa, grande unificatrice il y a 3 jours (pièce)

    REMBOURSER LES GEMMES LES PIÈCES MES 5€

    OU DONNER MOI LES CARTE QUE J'AI PAYER !!!!!!!!!!!!!

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  15. cannot purchase with real money

    When trying to purchase with real money, i select the product, and then click the value to go to the next step.

    At this time the application gives me the spining orange circle and doesn't go anywhere else.

    Doing this on the mac version.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  16. Golden pack information persists from store

    Going to the store then directly to homepage leaves the golden pack progress and text on the screen. "Full details" hyperlink still clickable.
    Platform is Windows

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  17. Mastery Pass Level 44 did not grant pack

    Mastery Pass Level 44 did not grant a pack. Gained 750 EXP from win, went from level 43 to 44, no pack granted.

    1 vote

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  18. Store dont work nice

    I bought a token token but I bought a skin/foil of a card. However, that skin cost as a draft token, 9000 gold. I don't want to lose the gold, what should I do?

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  19. Unique cursors in the store 🙏

    Can we get some unique cursor skins in the store? :>

    I'll throw money at you.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  20. draft card style

    I noticed that some card styles are avalible within the spell book version of the card vs the craftible variant.

    Is this because an event was missed where we could aquire the styles for a limited time? Or something else?

    Just a few cards I noticed since I mainly play white:

    Divine Visitation
    Youthful Valkyrie
    Angelic Exaltation
    Angelic Gift

    Is there a way we can make these card styles attainable for crafted cards?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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