MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
458 results found
I am not geting mythic wlidcards
I can't get more than one mythic rare wildcard, whenever I would get one so that I would have two my UI still shows that I have one. I have lost 3-5 mythic rare wildcards this way.1 vote
Did not get my purchase
I purchased a bundle of avatar and protector but only get the avatar.
Then purchased a set of planeswalkers and didn't get any card this time.1 vote
Store Bugged on Shadowspear
Shadowspear was purchased... it shows purchased, and doesn't show available anywhere for any deck type.1 vote
Hendon Shrine Fail
I bought all the Hendon Shrines and when I went to build a deck it says that I didn’t purchase them. I later find out that I can’t use them with the standard battles. Why are you selling them if I can’t use them?
I would like the 4250 coins back please. I would have bought a Strixhaven deck instead.2 votes
Mastery pass missing rewards
I bought a pass at lv80. But it seems that only some of the rewards of pass came in.
I don't know what I got and what I didn't get, but I checked that I didn't get a draft token and a pet.5 votes
Mastery Pass mythic
I purchased the Kamigawa: Neon Dynasty Mastery Pass today and did not receive any Mythics from my progress. I played until I got another unlock for a Mythic and I still did not receive it. How go I get the bug fixed?1 vote
I signed up for the Jump In! event, but every time i tried to enter the event, I cannot connect
I signed up for the Jump In! event, but every time I tried to enter the event, I cannot connect. I tried to reconnect, but to no avail. However, Arena still collected the 1000 gold fee. I have no issues connecting when playing Standard Best of Ones though.1 vote
I bought pixel art lands and they are not showing on my styles when I add them to a deck.
Basically title. I bought Pixel Art lands, they even disappeared from my store, and I can't select them as a style on any deck.1 vote
No mastery quests
I paid for the mastery pass but am not getting an additional quest queue. Just the regular one each day. With no additional quests, it's just a waste of money. I don't care about cosmetic cards from the orbs.1 vote
Incorrect purchase, issues with card after its purchase
can't see the creature that i've purchased in my card list. I can't use it. What is going on?2 votes
I purchased the daily deal pack but the image wasn't showing.
I purchased a pack thinking it would be kamigawa as the card style were from kamigawa, but the pack is kaldheim and I would like a refund.1 vote
failed to get gem for 2 days，still failed after restart many times1 vote
mastery pass reward missing
I have bought mastery pass at level 43 and i didn't receive the 4 mythic slots wildcards. Thank you to make it works as expected.
I didnt receive my season rewards from january, i was a emerald tier1 vote
Sticker Emotes clip behind store display when moused-over
NEO Sticker emotes don't display correctly on MOZ in store prefab.
This didn't happen on first time in the Store, but when I returned and viewed the store offer it hecked up.1 vote
Store: Featured tab: Hover over the "Kamigawa Sticker Bundle" at the top of the border. There is an invisible hitbox above the actual graphic, and when the cursor is at that boundary, the icon animation stutters extremely fast between frames, in what could be a dangerous epileptic trigger.1 vote
Purchased environmental sciences a few days ago and it still isn’t in my collection, but my gold went away. Today the exact same thing happened when I purchased the 4 new planes walkers deal . Paid 4000 or 5000 gold and now I have nothing . Thanks again! Should I just not buy the deals of the day?????? Please fix and address this problem1 vote
Draft Token Disappeared
I bought the 3400 gems to go and use to purchase the kaito set mastery bundle that came with the pet his avatar and a draft token at least that's what the picture showed before I used the gems to purchase it but when I went too any of the drafts it shows I don't have anything of the sorts1 vote
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