MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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824 results found
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Oracle of the alpha bundle error
I bought an Oracle of the Alpha bundle that was supposed to come with a copy of the card, an avatar of the Oracle of Alpha, and alternate art for the oracle.
I only was able to get the avatar, but I had to craft the Oracle using a wild card, and the alternate art is not appearing as an option.2 votes -
Se cierra el juego
Cada vez que trato de abrir la tienda en el juego de PC el juego se cierra solo y no puedo comprar sobres ni nada en la Store, solo me pasa en el juego de PC.
1 vote -
arena code not working
I entered a 6-pack MOM arena code and it doesn't work for me. I don't remember sending any code for this set. Could you confirm if I am correct? Thank you :).A suggestion, you should implement some tool that will show the codes you used from each expansion. Another option would be to show the day the code was redeemed. Thank you
1 vote -
Store tab crashing
I've been meaning to buy a bundle for SOI Remastered. The Store > Bundles tab is crashing the app without any error message.
I can still use other parts of the store by going through Profile > Set Collection > Store. The Featured and Bundles tabs are causing the crash.
2 votes -
Daily Deals at Store is empty
I entered the store and the Daily Deals tab is empty, it doesn't even show anything as purchased.
4 votes -
Alchemy: Phyrexia packs giving bonus commons instead of wild cards
I have had this problem before, and I think I was compensated for it, but I thought it was fixed. I am getting additional copes of cards I already have 4x of (in the correct printing) with packs that are not directly that set's cards. In this case, I opened an Alchemy: Phyrexia pack and got a Crawling Chorus (from ONE). I know that I was playing a constructed deck with 4x of the card, and I know how many wild cards I have, and the number of wild cards did not go up, and the collection still says that…
1 vote -
No gold
My friend and I experienced the same problem. A notification pops up with gold at the end of a match and then we check our gold and we do not have that gold that it was said
1 vote -
Mancato riscatto
Mancato riscatto dell Oro dal messaggio che mi è stato inviato.
Dice che verranno dati 2000 oro ma non sono stati riacattati1 vote -
Potential Buyer lost
I wasn't able to make a decision to purchase "Shadows over Innistrad Remastered Bundle" since the set doesn't list if the cards are usable in alchemy.
This is just a suggestion to list playable formats for bundles/packs to assist buyers into making quicker purchasing decisions.
2 votes -
Error opening pack
Hi
I was opening a pack and lost internet connection for a minute. When I got connection again when I tried to open the pack it wouldn't open and a box saying ok appeared. When I restarted the client thr pack was no longer available to open
Regards
Danial
1 vote -
PC: can't purchase anything
PC, Windows 10.
Go to Store, click on any option which involvwes purchase (with $ symbol).
Receive 'Totally Lost" error.
In the logs there is error
[ZFBrowser] Error fetching html: {"error":"ERRUNKNOWN","url":"https://secure..com/paystation3/?accesstoken=REDACTED
All xsolla sites are unreachable as well.2 votes -
I can't get gold pack
I bought 10 pack in the store and collected 10 gold pack icons.
however,I can't get gold pack.Android 12
Google Pixel6 Pro
Japanese Language
Apps version:2023.25.10.1904.10006491 vote -
購入
マスタリーなど購入し、使用可能な日時になってもロックが外れず
パックの画面に残り続けている。
以前までのは大丈夫だったが機械兵団の進軍のみこのような状況になっている。
再インストールやログアウト・再ログインも試しがが効果なし。
アリーナを起動するたびやHOME画面にいくたび何度もマスタリー等を獲得しましたと出て大変邪魔に感じています1 vote -
Buying multiple packs at a time gives no progress towards gold packs
When I logged in to get my Brother's War packs, I bought 2x15 packs with gold and didn't get any progress towards gold packs. I bought 1x pack with gold and it gave me progress toward a gold pack. I am missing 30x progress towards gold packs (3 gold packs), please remedy.
5 votes -
Uncommon Pet - Phyrexia Mastery
Jus got to level 30 and earned the uncommon mite pet. Now everytime i click on the pet menu (either on player profile or under deck building) arena will crash and close.
2 votes -
ゴールデンパックが受け取れない
パックを購入し、ゴールデンパックの進捗は進んでいるが、受け取れない状態です。
付与をお願いします。1 vote -
Shop Pack Image Bug
Random duplicate pack images when I was trying to buy a pack, just a visual bug it seems tho
1 vote -
I paid for the item but did not receive it
I purchased a mythic rare wild card, but I was only charged and the number of cards has not increased. I demand an explanation and compensa
1 vote -
Gem rewards appeared from packs of sets that did not complete the rares.
I got a pack of war of the spark as a decathlon reward. And Gem rewards appeared from packs of sets that did not complete the rares.
2 votes -
Bug
Hello,
For some time now, I've had an issue with collected larger amounts of coins for questions. Specifically, if two quests finish simultaneously, my account does not reflect the amount of coints I am supposed to collect. For example, I just not finished two 500 coin quests simultaneously. The screen told me that I won 1000 coins and I hit claim. However, my total went from 1125 to 1775 which is not the 1000 that I had earned. This has been happening for some time now. It happens to my son as well. I'd appreciate any input. Thanks!1 vote
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