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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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369 results found

  1. 17.12.2021- Purchased Daily Deal Cards Not Showing Up

    Hello Wizards! I purchased 3 cards in the daily deal today, and they not show up in my card list, even the money was spent. Please solve this issue

    15 votes

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  2. Not enough mastery orbs

    As you can see, I have 3 open spots for orbs but can only get one more. The mastery pass is not providing enough orbs to complete mastery.

    1 vote

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  3. 1 vote

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  4. Daily Deal lists false discount

    The daily deal for 8/23/2022 includes a mythic pack of Streets of New Capenna. It is listed as 15% off, but the actual discount is less than 12%. I guess I have to hope that this is mere negligence/incompetence, but regardless of the reason, players are owed recompense for this blatant false advertising.

    3 votes

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  5. brought a Urza, Lord Protector in the deals offers but he isn't in my inventory

    I bought a Urza, Lord Protector in the offer deals this week but he is not on my pools of cards. I can't find it anywhere, i even made a search by name and he was not found.

    1 vote

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  6. American flag card sleeve

    Every single day I get on and I hope that the American flag is in the daily deals I play more than 95% of all players for the past 2 years I spend money and I play every single day every moment I get and the only thing I wish for is the American flag card sleeve please I will pay anything I just really really want this in my collection and on my cards for every game that I play

    1 vote

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  7. Problem eith mythic pack

    I opened a few mythic packs while missing quite a lot of them but they gave me 40 gems even though im missing both mythics in the regular set AND some of the retro artifact as well… it’s already the third time it happen

    1 vote

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  8. Borderless pain land card styles bug

    I have the Borderless Pain Lands bundle. I'm able to use the card styles for the Dominaria United lands but not the Brothers War lands. In the shop the bundle is not marked as purchased though I clearly have access to some of the styles.

    1 vote

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  9. Missing purchased cards

    I purchased the artifact lands using gems and they are not in my inventory. I just wasted $15

    2 votes

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  10. Daily deal purchase issue

    I purchased a card in the daily deals yesterday on 28/11/2022 ("Urza, seigneur protecteur" in french) and the card doesn't show up in my collection. I've wasted my coins for nothing. Please Wizards, fix this issue.

    1 vote

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  11. treasure chest

    I´m not able to increase the vault of my treasury. It doesn´t matter how many packs I open, the treasury is not filling. Please help me.

    2 votes

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  12. Draft tokens disappeared

    I have several draft tokens from past mastery events 3-4 (can't remember if I used one) but now only one shows on my account. Can you please correct or restore the tokens?

    1 vote

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  13. Crystal instead of rare or mythic card when opening BRO boosters

    When I open BRO booster packs I get crystals instead of rare of mythic cards. Kinda annoying since I paid to buy 90 booster packs and got back just a few crystals and wildcards…

    1 vote

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  14. Bug - can’t play the app “Asset Erorr”

    Hey I can’t launch the app in both my IPhone (13 pro OS 15.4.1) nor on my iPad (also 15.4.1). The problem is “Assent Error detected “.
    I deleted and reinstalled few times -didn’t work.
    Also with VPN - didn’t work.
    Can’t play , very very frustrating .
    Please assist

    7 votes

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  15. Why so Money-Grubbing?

    You're making bank off this game....stop being so cheap...more rewards less gouging. Thanksgiving day sleeve is 60% off? why not make it free for the one sleeve for one day...show your "Thanks" for all you've been given.
    Magic Arena is coming off really money-grubby and it puts a bad taste in my mouth.... Its about the players and the game not all about your stacks!! Disappointed, Do Betta!

    1 vote

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  16. Opened packs using open all, only got one pack of rewards.

    I purchased a Brothers War standard pack using 1000 gold. I did not immediately open the pack. I played another match and I was then awarded a pack from the mastery pass. I went to the packs page and clicked open all. All I received new to my inventory was a single legendary card and a single rare wild card. The legendary artifact did not appear as a new card in my collection but I did receive a copy of it. I mean it was just one pack that I didn’t get rewards for but it was definitely bugging out.

    1 vote

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  17. Frezzing up and losing a pack

    I completed my daily quests on my android and I was rewarded with a pack from brothers war. When I tried to open the pack my game froze up mid animation. Once I reloaded I had no new packs to open, I saw no new cards in my collection, and I'm on level 9 for progress. Level 8 is a pack and level 10 is a pack but level 9 is a blank so unless I'm not understanding something I think I may have lost xp progress as well.

    It's possible I did receive my cards but I genuinely can't…

    1 vote

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  18. Brothers War Mythic Packs Giving Gold Wildcard

    This bug seems to have been around for a while but you're giving rare wildcards instead of mythic wildcards out of mythic packs. It's unfair to pay extra for the pack and then be capped at a gold reward.

    1 vote

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  19. I bought one of the daily deal cards call voice of the blessed and now I can not find it.

    I bought one of the daily deal cards call voice of the blessed and now I can not find it.

    3 votes

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  20. I bought the Mastery Pass, but I don't have in my collection the Brother's War sleeve

    I bought the pre-release pack that included the Mastery Pass and I have the tokens, avatar, play-in-points, extended arts but not the Borther's War sleeve

    1 vote

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