MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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736 results found
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[Translation] Missing translation on booster opening
During the booster opening process, the orange button on the bottom right has a missing translation ;)
Have a nice day
4 votes -
Golden Pack error
I have bought the ten packs i need for getting a golden pack, in fact, the progress bar is full but the golden pac wont appear in my inventory
I have tried to reestart the game and oppened it in different devices but it wont work
13 votes -
Packs From Pre-Release
I went to a pre-release and got one of those code cards to put some packs in. I did so and the packs were there, but after the update/maintenance today they're just gone. They haven't been opened, I checked my collection and only the cards I got from my inbox and one of the class steps. I'd like my packs please Wizard, please contact me if you need anything like the code, I still have it.
5 votes -
Cards from packs all show as new when opening on Android
When opening packs on my android all cards show as new, except for ones that have been opened before within the same instance. IE if I restart Arena, they go back to all showing as new. Would be nice it it actually checked my collection and didn't show every card as being "new"
2 votes -
Golden pack
I bought 14 mom booster pack at 1000golds. I was at 10% of a golden pack (1/10 boosters). My golden pack counter apparently went up to max but never gave me the golden pack. Now it displays 0/10 and I did not get a golden pack while it should be 5/10 and I should have get a golden pack.
Please fix this. Very frustrating to expect a bonus booster of 6 rare and not get it.
11 votes -
can't buy gems (Oct 2023)
Trying to buy gems; store works until I click on a particular number of gems, then hangs with the loading swirl. No outage listed on the status site
2 votes -
Booster mitico
Comprei 2 booster moticos porém só veio em um uma carta mítica rara no outro veio apenas um coringa raro.
1 vote -
white anime bundle not showing up in card styles
after collecting 5.5k coins and purchasing the white anime card styles bundle. only one of them shows up in my card list for my deck. Smothering Tithe; although purchased through the stores bundle. does not show up in the card styles selection screen even though it's already acquired.
4 votes -
No Mastery pass rewards, level 9
No Mastery pass rewards, level 9
no double mythic rare card gained.version: 2023.29.0.4661.1027930
3 votes -
Borderless Anime Styles: Rarity Shifts & Cosmetics in the Store
Specifically, Smothering Tithe and As Foretold are rarity shifted reprints in WOT which cannot be used with the previous printings as the client considers rarity shifted cards as completely different entities and will not allow for users to equip cards from the original Arena printing with the new cardstyle, therefore requiring users to recraft cards from the corresponding printing.
I imagine that the likelihood of having it so all cardstyles are usable across all rarities is unlikely, but I believe it would be the optimal solution.
Failing that I would appreciate if this was at least better communicated in the…
3 votes -
Unable to purchase welcome bundle
Unable to Purchase Welcome Bundle. It makes the purchase noise but nothing happens. Nothing happens when clicking "change payment type" in the bottom right corner. Followed all your troubleshooting guides - steam overlay is indeed enabled everywhere; antivirus disabled.
Please Provide a solution.
1 vote -
cant buy gems or change my payment method
cant buy gems or change payment method when i do either of them i get a error message
2 votes -
store buying, brought daily deal card . not showing in decks
bought cards in daily deal not showing in decks even after reboot
1 vote -
Golden Pack progression
I purchased 3 packs of Brother's War mythic packs and it didn't update my Golden Pack progression.
6 votes -
Store
I bought the beast pack of the Lost Caverns of Ixalan in the store and o don't have it in my collection. The coins are gone and I don't have any card from that pack.
1 vote -
Android store crash after update
Android app can't enter store anymore after 2023.11.14 update， also can't reconnect to server after matches.
2 votes -
Golden packs
Lots of issues with how the Golden Packs are described and what you actually get IN the packs. First off, let’s consider that the pack is supposed to contain STANDARD LEGAL cards. Why did I open a LoTR rare? Huh, good question. Additionally, I didn’t get 2 R/M cards from the latest standard set (Aftermath). Another curious point, I know. If I’m trying to build a standard collection why would I want non-standard playable cards in a product that claims to have ONLY standard legal cards in it! FIX THiS!
5 votes -
I bought a pack and didn’t receive it
I’m on mobile, and I went to the in game store to buy a pack. I spent 1,300 gold on it, and lost that gold, but I didn’t receive the Caverns of Ixalan pack I bought.
2 votes -
Purchased a card with gems - it is not showing in my in collection
Looks like lots of people have had siilar issues ... Tonight I bought the Goldspan Dragon from "daily deals" for 300 gems ...It is not showing in my collection and so cannot be put into my Explorer deck (it is a legal card).
Please help - thank you (screenshots attached)
1 vote -
Golden Pack yielding 1 rare
I bought the DMU golden pack from a daily deal. When I opened it, I only got 1 rare. The platform is PC.
1 vote
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