MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Draft Token not awarded after unlocking Mastery Pass

    I unlocked mastery pass using my gems, but I did not received the Draft Token - in the level track its marked with a check as if it was awarded but I don't have it/ can't use it when signing up for a draft.

    8 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Welcome bundle missing

    I haven't bought anything from the store yet.
    But the welcome bundle has disappeared from the store.

    1.Go to store
    2.Welcome Bundle Missing

    7 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes

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    7 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Connection and authentication issues

    Since the last update arena on ios is really unstable.
    Losing connection in general, losing connection for authentication, crashing, looping while loading.

    Steps to reproduce:
    Install the latest release

    PS your categories are kinda insufficient

    7 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. マスタリーパスで手に入れたドラフト参加券の消失

    前回のアップデート(8/25)の後対人ドラフト参加券をもらえるレベルまで上げた状態でマスタリーパスを購入しました。
    その後プレミアムドラフトを8/28日まで行っていないにも関わらずその日にプレミアムドラフトをしようとしたら対人ドラフト参加券を所持しない状態になっていました。

    5 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Promotional Codes BORROWEDTIME and PLAYMID timed out

    As in title. I redeemed both codes, they both timed out but claimed to be successful. Neither were. Can't really provide evidence of not having packs, but can certainly for BORROWEDTIME.

    Platform: PC
    Actual results:
    Expected results: I should have 3 packs and 4000 xp
    Screenshots below

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. PlayMID code not working

    I entered the code PLAYMID and it said it was redeemed but I didn't get any packs. I tried again and it said the code was already redeemed. I restarted and the packs still aren't there.

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. code

    I entered the codes "BORROWEDTIME" and "PLAYMID" and they were redeemed, but I never received the rewards from them.

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Nyx Lands

    Nyx Lands: Today the Nyx Lands are available in the store. I could buy all of them except the Plaines. Does anyone else have the same problem?

    4 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Player Draft Token Missing

    I saved one player draft token from the previous mastery pass.
    After I bought D&D season's mastery pass at level 52 today, the little icon at the top of the screen says I only have one player draft token.

    Please give me back my token i paid for !
    Please help!

    7 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. マスタリーパスの報酬が受け取れない

    本日マスタリーパスを購入しましたが、一部報酬が受け取れません。
    対人ドラフト参加券が増えておりません。
    今所持しているドラフト券はストリクスヘイブンのマスタリー報酬で受け取った物です。
    iOSでプレイ、マスタリーパスを購入したのは本日の
    午前中です。
    対応宜しくお願いします。

    7 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. 5 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Mastery pass rewards not working above level 80

    Mastery pass levels above 80 are not yielding the Uncommon card rewards. Please fix / refund

    5 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. code redeem

    Entering the code SCALEUP , I only get 1 card (my level of xp is over 80) and with some delay , no the 3 level as expected

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Welcome Bundle?

    Welcome Bundle Missing.

    1. Go to store
    2. Click Welcome Bundle
    3. Go to card transaction
    4. Cancel Payment
    5. Welcome Bundle Missing??

    Come on, I want to spend some money. Where is my welcome bundle?

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Didnt get all rewards when purchased mastery pass

    I purchached the Adventures of the forgotten realm mastery pass. When I got the Dragon pet I clicked Apply. This resulted in a breakoff of the recieving of rewards. Today I noticed that I didnt recieve a Draft Token. I think there were a lot of rewards that I didn't get but I'm not sure wich ones.

    4 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Was not rewarded a Draft token from AFR mastery pass.

    I bought the AFR Mastery pass with gems. Even though I was at level 71 I did not get a draft token.

    5 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Token draft

    I bought the mastery, and they didn't give me the player draft token

    4 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. promo codes not working

    i put the codes and says i have already redeemed but they dont show in store, the codes are.

    PlayTheros
    TryKaladesh
    PlayZendikar
    PlayM21

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Promotional Codes BORROWEDTIME and PLAYMID timed out

    As in title. I redeemed both codes, they both timed out but claimed to be successful. Neither were. Can't really provide evidence of not having packs, but can certainly for BORROWEDTIME.

    Platform: PC
    Actual results:
    Expected results: I should have 3 packs and 4000 xp
    Screenshots below

    5 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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