MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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828 results found
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Wrong card style from purchase
Tl:dr 2 bugs; i was given the wrong card style from a purchase, i get a store error when trying to purchase the desired style
I tried to purchase the theros beyond death full art swamp while in the deck editor. The transaction was successful, but i was instead given the war of the spark borderless land. I am unable to purchase any of the other swamp variants. I tested with the theros beyond death forest and it worked as intended
3 votes -
Receiving Gems instead of mythic card for set I do not have all the mythics for -
Opened a pack of Murders and got 40 gems instead of a mythic I do not have yet - I guess duplicate protection is a thing of the past now?
1 vote -
codigo starter kit
he comprado el starter kit de el señor de los anillos, me viene con dos codigos completamente nuevos, pero al poner los codigos no hacen nada, no me han dado ninguna recompensa... he salido del juego y vuelto a entrar y no veo absolutamente nada... queria ver si me podian ayudar
1 vote -
Mythic pack rare wildcard
Hello. Like several players, I purchased a mythic pack and received a rare wildcard. This was a Kahn's of Takir mythic pack on the android client.
It's disheartening seeing a bug that's over a year old still happen today. What steps are you planning to correct this bug so it doesn't persist?
What3 votes -
Not getting credit for mythic packs
I keep purchasing mythic packs and it does not cause the golden pack counter to move. I tried several different times purchasing more mythic packs and still nothing. Very frustrating since they cost more.
1 vote -
can't buy gems (Oct 2023)
Trying to buy gems; store works until I click on a particular number of gems, then hangs with the loading swirl. No outage listed on the status site
4 votes -
Golden Pack gives non-Standard cards
Hi Wizards,
I’ve just opened a Golden pack which gave me a card from the new LOTR set. I read the description on the main WotC that Golden pack only contains cards from Standard. Please help me to understand this10 votes -
Mastery XP Not Adding
I'm at 900 XP and earned another 600 or so through match wins but none of that XP has been recorded on the mastery pass. The game showed the XP earned in the post match report so it should be going through.
4 votes -
Gemme scomparse
In negozio c'era la possibilità di acquistare 400 gemme che al momento del click sono risultate non acquistabili
2 votes -
Cannot purchase summer sticker pack with gems
I have enough gems to purchase the summer sticker pack, but when I click buy, I am told I do not have enough total gems.
7 votes -
Bunnicorn
Purchased card for 1,000 coin. Did not receive card, but took my coin. I’m on IPhone. Would like card and coin back at least. Would love Mastery Pass covered. Just thinking about how many other accounts have been cheated. Thank you for your time.
1 vote -
Bought Pack, but Golden Pack meter did not advance
I bought the MoM Pack in the Daily Deals, but the Golden Pack counter did not go up by one.
Can you take a look and maybe fix it. Thanks13 votes -
Packs
Packs ARE NOT RANDOM... 20 Mythic Packs and I haven't pulled a single copy of either of the mythic I am looking for. I think the packs aren't random. They are coded to not give you the cards you need / are looking for.
1 vote -
Can't buy gems on MacOS
If I try to purchase gems, I get an infinite "Waiting for server" spinning wheel.
I'm on MacOS, Sonoma 14.4.1.1 vote -
unable to make purchases mac OS
Unable to make purchases on Mac OS running Arena through Epic Games Launcher. Clicking on price to purchase any item results in the client endlessly hanging on the "Connecting to Server" screen - the only way to kill it is to exit the client.
The 1-2 year old reddit suggesting running the client and Epic Games Launcher at the same time as a fix doesn't work.
1 vote -
Gems vanished from game
Missing games: after login to game today i noticed i am missing a bunch of gems, should have around 400 and now have only 20. Can you look at this case?
2 votes -
Forgotten Perils Bundle
I purchased the Forgotten Perils bundle only to find that I can't use the Resplendent Angel card style with my M19 copies. I didn't realize that I would need the LCI version of the card in order for it to work, as I did not see that mentioned anywhere.
There is no reason for me to spend wildcards when I already have four copies of the M19 version. There should be a clearer warning that a style can only be applied to one version of a card, or better yet, allow styles to be applied to other printings.
3 votes -
MTGA PC client doesn't let me buy gems in the store
Your store has been bugged for MONTHS. The ability to buy literally anything on the PC client is bugged. PLEASE FIX
1 vote -
Purchased alternate art but can't select it.
I bought the alternate arts pack from the store that included Gishath, Itzquinth, Quintorious, and Ghalta. 3 of the arts work fine, but the Gishath art, doesn't let me select it. You can see when I select "Collected" it doesn't have the Alt art arrows, and when I select "Uncollected" it shows it as not faded, but I'm unable to Heart or select it.
Also, odd to have your Bug Report also be a suggestion box.1 vote -
Revealed face-down wildcard in pack not added to wildcards owned
On 'Packs' screen, I clicked 'open all' on 12 MKM packs. Before that that point I had 0 rare wildcards and 1 mythic rare wildcard. After the packs opened, while they were still on display, with the rare cards still hidden, I checked my wildcards; 2 Rare wildcards and 2 mythic rare wildcards. So presumably one of the opened packs included a rare wildacrd. Fine so far.
Then I revealed the face-down cards from the opened packs one by one. One of them was a rare wildcard. I checked my wildcards again; 2 rare, 2 mythic; The number of rare…
1 vote
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