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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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882 results found

  1. Vault

    Vault Progress may not be accumulating. Cannot see vault progress within logs. I am unsure how long my progress has been stopped. Please advise.

    =(

    9 votes

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    0 comments  ·  Store  ·  Admin →
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  2. Update the drop rate webpage for DMU

    Can you please update the drop rate and mastery pass description page for DMU? Specifically I'm wondering how the system handles rare card rewards which are specific cards (not ICRs) which the player already owns.

    The below page would have the info I'm looking for, except it's only been updated for HBG...

    https://magic.wizards.com/en/mtgarena/drop-rates

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  3. Store: bought avatar bundle for 3000 and cannot find it in my decks

    Cannot find Avatar bundle of Capenna in my card collection after buying it for 3000 gold. Can somebody help me?

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  4. arena store

    AFR packs disappered from Arena Store.
    The icon and option to purchase AFR packs have disappeared!

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  5. Internal Error + No levelling

    Whenever I attempt to purchase literally anything, cards, skins, pets, you name it. An error "Internal Error" occurs. My levelling also seems to be stuck at 1000/1000 if that provides any assistance.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  6. Prerelease code giving 6 cards and not 6 boosters for Baldur's Gate

    I used a prerelease code, and it says it should give 6 boosters for Baldur's Gate Alchemy, but I only got one pack, and it contained 6 cards. If I could know what to do in order to get the missing boosters, that would be great.
    EDIT: I should mention that I clicked Open All, and that I've experimented and this happens to other packs I get if there are multiple copies.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  7. Code from promo pack of new capenna not working

    It says it has already been redeemed but I only opened the pack last night at a draft.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  8. 2 votes

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    0 comments  ·  Store  ·  Admin →
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  9. Ukraine

    Please add a Ukraine flag sleeve to the store to allow players to show support for Ukraine in their war against Russia. 🇺🇦

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  10. achat

    Bonjour,
    Depuis plusieurs semaines, les cartes achetées en boutique offre journalière sont débitées lors de l'achat mais non ajoutées à la collection.
    J'ai déjà eu ce bug semaine dernière, croyant que la carte allait apparaitre au renouvellement de l'offre, mais ce n'est pas le cas.
    Merci de revoir ce bug rapidement.

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  11. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  12. Can't buy gems or welcome bundle in the Store, keep getting Temporary Error 2001

    I have been trying to buy Welcome Bundle in the MTG Arena Store for days, but I keep getting temporary error 2001. I have tried contacting Xsolla, but haven't heard back from them for four days...

    I am pretty sure problem is not with my credit card, since just today I bought a game from steam with the same card.

    EDIT: I downloaded MTG arena to my android, and bought welcome bundle there. However, this does not fix the issue that I can't make purchases in my computer. This is just a workaround.

    14 votes

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    5 comments  ·  Store  ·  Admin →
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  13. Card sets of United Dominaria I bought in the store are not reflected.

    Card sets of United Dominaria I bought in the store are not reflected.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  14. 2022.18.60 Pre orders are not available dominaria united

    It’s sept 1, the version of the app is 2022.18.60 but I can’t open my preorders and dominaria isn’t available.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  15. purchase not given.

    I tried to purchase the daily special of one pack of cards, but was not given the pack. The store said that it was purchased, but I did not get the pack. Rip-off!

    11 votes

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    1 comment  ·  Store  ·  Admin →
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  16. 神話パックから通常レアワイルドカードが排出される

    神話パックを開封したところ通常レアのワイルドカードが排出されました。
    この商品の場合は神話レアカードか神話レアのワイルドカードのどちらかのみ排出されるべきではないでしょうか。

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  17. Not getting the item from the store

    I bought Boseiju, who endures with one of the daily deals in the store, but i never recieved the card in my collection

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  18. M1 Mac when launching a game from Epic Store I have to click the button ~50 times

    https://youtu.be/URBDETgLGls

    I'm trying to launch the game from Epic Store and it always requires a lot of clicking. I need to spend about a minute launching the game.

    Video above attached of me trying to launch a game. Contacted the Epic Support - they told me to request help here.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  19. There’s no way to see item descriptions in the store

    Make it possible to see what items are and what they contain when shopping in the store. Whereas now, you can’t. I’m on an iPad. There’s literally no description for items. What’s the adventure bundle? What am I getting for $15? Long pressing doesn’t work. Tapping doesn’t work. How is this possible?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  20. Bug Preorder Bundle

    The preorder bundles for Kamigawa are not in the Store.

    5 votes

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    2 comments  ·  Store  ·  Admin →
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