MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. When I click on pre-order bundle, I get broken link message

    I have less than 24 hours left to purchase bundle and I'm not able to do so because of a dead link message when I click on either Zendikar pre-order bundle. This has been happening for 2 days now. HELP!

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. quest XP

    Hi,

    I try to optimise my daily quest and weekly quest for the mastery pass.

    I notice a problem with the XP rewards. In this screen exemple i won for the second time today (100 XP) and my eleven time this week (250 XP). I must had 350 XP and i only received 275 XP.

    That's not the first time I reported 2 other bug : I only win 500 XP on my daily quest (for a 750 XP Quest).

    I will lose my objectif of lvl 80 because of the rewards bug (I will reach only the lvl 79…

    4 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Daily deal loyalty count showing over "XX% off!" bar instead of under

    At Daily deals
    It would be more appropriate to only show the loyalty count when the black bar is not over it. Such as power and toughness for creatures.

    See screenshot (circled red)

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Bundles Disappeared From Store After Purchase

    I purchased the Adventure Bundle from the store with Gems, which worked fine, but when I returned to the store to purchase one of the other bundles with gold (the bundle with Narset and two other Planeswalkers) the bundles are seemingly missing. The bundle layout of the store completely changed and I'm unable to find or purchase the one I wanted anympore.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mythic Wild Card Not Rewarded

    I noticed that I had a mythic wild card reward approaching (with one pack remaining before the reward was granted). I scrolled my mythic wild cards totals and saw that I had X amount. As I opened the final pack, I hovered over the wildcard totals to see it changed and nothing happened. I thought maybe I would need to refresh, but nothing changed. I was not rewarded a wild card. I would be really curious if this is happening to other people. I will try to take a video next time to show this (if it happens again).

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. 6 PACKS i had left to open, just disappeared. This is Pure ********, your system takes my money, and no prob remove my packs to open?!

    I had just bought a bunch of packs with gems, i opened a couple and the rest just vanished. This is ******* *****. My bank account got withdrawal-ed from your ***** already.... i did the math i counted how much crafting material i would get towards the deck i wanted, BOOM! the last 6 packs glitched and vanished. ******** GUYS, if your system takes my money quickly, you better ******* deliver on your services you worms!

    2 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. ошибка при использовании кода

    Захотел перенести свою деку реальную в виртуальную при помощи карточки с кодом, на что мне и моему другу выдает такое сообщение: "Ошибка при использовании кода (мой код)" . Что в этой ситуации делать?

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. charge

    I was charged 4x for 1 coin purchase. I made a purchase and received 1 set of gold. I was charged this amount 3x and another amount 1x. How do I receive a refund for the duplicate charges? I'm only looking to dispute the 3 additional charges. Let me know if there is a way to be refunded without going through the credit card company.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. error

    Hola,me sale pantalla en negro y no me carga el juego en epic games,que puedo hacer?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Daily deals-appearence bug

    A few days now, the orange box encircling the first (left) deal (Dovin avatar on the screenshot) is mispositioned. Normally, that orange box should obviously surround the first deal, not "cutting through it".

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. M21 prerelease kit codes error

    M21 prerelease kit code does not work.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Purchased bundle cards never showed up

    I bought a bundle from the store it was 100% the cards and not the styles. spent about $40 cad and i got nothing

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Unable to login to Eventlink

    Hello,

    I have been unable to login to Eventlink. I just recently activated my Wizrds account. Does anyone have the solution to this?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Opened 5 Core 2021 packs, all 5 had Temples as the rare

    EDIT: Just opened another Core 2021 pack. Another Temple as my rare. Definitely a bug.

    I just opened 5 Core 2021 packs, which I assume I earned through my August limited and constructed placement. EVERY SINGLE PACK had a Temple land as my rare.

    Either I just witnessed something astronomically unlikely, or the "construction" of those packs is bugged.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Kor Warrior token small "misprint" on lower corner

    i found a small bug on kor warrior token when browsing the shop.
    there is a small Pink area on the lower left side of the token.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Shop is down

    I am currently getting an error message when attempting to purchase gems. I would really like to give you guys money. But i am unable to make purchases at this time.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Wildcards given in packs do not appear

    Opened a pack with a uncommon wildcard in it. had none in inventory and was waiting for one to fill slots in a deck. Attempted to create the card and no wildcard was available. Will not purchase any packs until this is repaired. I actually think I am missing at least 2 uncommon and 1 rare since I just thought I made a mistake.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. can't buy gems

    My payment to buy gem can't finished, I have a message saying that it has been cancelled (but I did everything right).
    First, I really hope that I haven't been charged, and second, could you explain why my payment have been cancelled ?

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 rare after field banning

    After field banning, i received only 1 wildcard, shoudn't be four copies, since i had the full playset?

    1 vote

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