MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 1. Go to store, select Daily Deals, nothing happens.

    Every time I click on Daily Deals in the store it pops up for half a second and then jumps back to the stores main page. I am on a PC. I've been having this problem for over a month now. I have restarted, deleted and redownloaded the game, sign out and sign back in, nothing works.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. jace puppet pet audio bug

    BUG:
    Jace puppet audio persisted after exiting store tab.
    Windows PC
    Expected result: audio does not persist off of store tab
    Repro:
    1. go to store pets tab
    2. hover over jace puppet pet
    3. go to any other tab (i think)

    result: Jace audio persists on other tabs.
    Resolved by returning to pets tab and hovering over, then back off, the Jace pet.

    Log attached

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. daily deals

    Daily Deals has 2 bugged skin card offers, it sells the card that is the basic border. You can see this in the screenshot attached - "bugged cards.PNG"

    I tried purchasing the Brushfire Elemental out of curiosity that it was a totally new skin however when you try and change skins, it gives 2 of the same: refer to "brushfire skin change.PNG"

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. The USA Flag card sleeve is backwards

    The primary orientation of the US flag is horizontal, where the blue box full of stars is in the top left. For vertical sleeves, horizontal flags clearly need to be rotated, but rotating the US flag should put the blue box of stars either on the top right or bottom left depending on the direction. Instead, unlike the other flags, the US flag is rotated AND flipped to be backwards. There is no way to orient the existing sleeve that produces a non-backwards flag.

    3 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. mythic rare not credited

    Opened Ikoria pack. Triggered mythic rare reward. Rare card was still unrevealed. Rare card was a mythic wildcard. My total mythic wildcards only increased by one, not by two.

    5 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Bug in Store

    After buying the styles for Brushfire Elemental and Kor Blademaster in the Store today, I realized that they are not in fact foils, but default card styles. When I open these cards in my Collection, and inspect their styles, there is no foil style, and the default style is there twice.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Didn't get swamp elemental just got the sand one again

    when I reached the right level I just got the sand elemental again, not the swamp one.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Not gaining EXP past 975exp

    Not gaining Exp past 975exp after playing 5 ranked matches in a row and none of them played an animation to grant exp, nothing actually changed.

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Mastery and Store are bug day 02

    Hello, the same problem of yesterday persist!

    Please check the print screens.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Mastery and Store are bug

    Hello!

    I'm using the Arena in PC, with a internet connection of 240Mb.

    The game is taking too long to open, and when it open many of the resourses are disabled, for exemple, the chat with friends, the mastery, the store...

    Please, take a look in the print screens. Can you help me?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Mastery and Store are bug

    Hello!

    I'm using the Arena in PC, with a internet connection of 240Mb.

    The game is taking too long to open, and when it open many of the resourses are disabled, for exemple, the chat with friends, the mastery, the store...

    Please, take a look in the print screens. Can you help me?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. daily deals error

    Bought 500 gems in daily deals with 400 gems. The game took 400 gems from me but only gave 100 gems so I lost 300.

    5 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. My Jace deck code doesn't work

    Hi,
    I have received my deck Jace with a card code and it don't work when i enter it in game.
    How can i fix it?
    Thanks

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Booster geöffnet fehlende Karte

    Ich habe ein Booster am 07.10.2020 geöffnet. Es war die Karte "Vorboten der Apokalypse" enthalten. Leider kann ich diese Karte nun nicht finden.

    Vielen Dank im Voraus.

    Mit freundlichen Grüßen
    Alex

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Missing Mastery Pass Content

    I am currently missing the Guul Draz Elemental that I just unlocked after doing a color challenge.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. mtga.exe has stopped working

    The game crashes whenever I go to try and buy gems in the store. This happened after core 2021 released and haven’t been able to play a limited game since. Is there a fix to this? I have tried uninstalling and reinstalling the game but nothing has worked.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Gems

    I tried to buy gems in the store, but it´s gives me the error in the photo

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Bought Dominaria pack, received Rivals of Ixalan instead

    Bought a daily deal pack of Dominaria, however on the packs tab it shows an unopened Rivals of Ixalan pack instead.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Game crashes when trying to open booster packs.

    When i click on my booster packs to open them the game crashes. I can play games but i cant open booster packs both bought and won. Been going on for 3 days now.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Процессор не поддерживается

    После выхода нового обновления М21 перестала обновляться игра. Вылезла ошибка о проблемах с поддержкой процессора. Игру удалил и решил установить по новой. Снова вылезла ошибка "Этот установочный пакет не поддерживается этим типом процессора. Обратитесь к поставщику продукта".
    Что делать?

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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