MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Bug

    I bought a Kaldesh pack and after opening it I was happy to see I got a blue black planeswalker. Izzit i think was the name? So i went to add him to a deck and he is no where to be found in my collection. I paid good money for that pack, which was on sale yesterday, and this should not be happening. Until this is resolved I will not spend another cent on this game. Thanks for you help and have a great week!

    1 vote

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  2. Level 25 Mastery Reward

    As I reached Level 25, I did not received the Mythic Rare Card, just got 1 Pack. In the Mastery Tree it says that I would get the Pack AND the card, but just got the first one. I just want to have the card

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Full land art not rewarded for quick draft

    I did a couple of quick drafts and I was not rewarded the full land art as was announced in the state of the game previously.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. unable to purchase

    the puchase is failing on payment
    it always says that the purchase is canceled after the payment

    3 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. disappeared packs

    I had 3 packs of Theros Beyond Death, 3 packs of Ikora and 11 packs of M21.
    I tried to open one Ikoria pack and one Theros pack but the server crashed due to the black screen bug.
    Half an hour later i logged in again, to see if the problem was fixed, but i was left with just 1 pack of Ikoria and 1 of Theros and no new cards (all 11 M21 packs were still there).
    Could you please see if this can be fixed?

    Thank you in advance

    5 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Where are black friday specials?

    I have a 100$ waiting to be spent. Where are the promotions?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Code Redemption Error

    I purchased a deck that came with a remotion code. The code is unable to be redeemed - Redeem Code Failure. The other I had worked with no issues.

    1 vote

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Ravnica lands purchased, but missing green land, and the bundle is still available in the shop?

    I purchased the Return to Ravnica land bundle, and as happened to others, got all but the forest. Now I can still see the bundle in the shop!? But I can still find the 4 Return to Ravnica lands in my collection, just no forest. Needs a fix please, or some kind of reimbursement would be nice in case I have to buy the bundle again just to get the forest.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote

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  10. pack disappeared after purchase

    About 10 minutes ago I purchased a discounted Theros pack. I haven't opened it and it doesn't show up for me to open.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Triome art style bugged

    I bought the art style for the tromes, however, whenever I play them, they only show as regular art style, I tried to enable the art style but nothing happen. In my deck it shows as alternate art but not in the game.

    My gem purchase goes to the drain. Please fix it.

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Game freezes when opening the store.

    For the last 3 days the game freezes when I try to go to the store. It started right after I purchased Gems.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Missing Zendikar Rising Showcase Styles

    ​In the list of Zendikar Rising card variants (link), there are a number of cards with showcase styles (the landfall hedron frame) that are not present in Arena. You can search for these in the collection, clicking the style button and searching "landfall". Notice the following cards are missing the showcase style:
    makindi ox (c), ruincrab (u), dreadwurn (c), moraug (m), skyclave geopede (u), spitfire lagac (c), canopy baloth (c), kazandu nectarpot (c), territorial scythecat (c)

    Are these styles planned to be added to the game?

    (These aren't ones noted as event rewards, those at least appear in the styles…

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. 課金方法の提案

    現在使われている。ペイパルとクレジットカード以外での課金ができるようにしてほしいです

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. *ONLY* pulling "Temple of" lands and Fabled Passages from the past 20+ packs.

    In the last few days I have bought 20+ M21 packs and have received as rares ONLY Temple lands and Fabled Passages. This cannot be a coincidence. Please help. I cannot buy more packs if I think this is going to keep happening. I have 3 packs purchased that I am not going to open, you can go open them (as me) and look.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Waiting of Server

    Arena Finally Started all areas were working fine and the arena froze in the Waiting for Server Screen

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. not receiving wild card counters

    I bought the 50 packs of Zendikar and everytime i open a booster i get a message saying "unable to open booster, try again later" and it takes me back to the starting menu. If i look in my card library I am receiving the cards from the booster, but i am NOT getting my wild card counters (the wild card you get for opening 6 booster packs. PLEASE FIX

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Pack did not give cards

    i had bought a pack of zendikar rising,went to open it and it said error on server side. i went to reopen it as the page reset itself and it redeemed the pack but did not give me any cards. the only cards i have are from renewal egg

    2 votes

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  19. Lost two Zendikar packs because of connection issues.

    After buying four packs and getting to open two (with intermittent connection issues), it kicked me back to the home screen. Going back to "Packs" my remaining two were gone. Hoping there is a way to get them back because it still took my coins.

    2 votes

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  20. Lost 2 Booster while open the packs with a error message see attached hardcopy

    I stopped now with opening Booster Packs, because I got several times the same error as shown at the attached screenshot. When I go back after reconnect to the server I lost a complete pack!! The pack is deducted but I receive no cards for it. First at all. Fix the error permanently so fast as possible, because I want to open my Booster without any issues and loosing my boosters where I paid for. Please inform me when the problem is finally fixed. As second: Please compensate my lost Booster packs , because I paid for it and I…

    2 votes

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