MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Craft cards from the store page from styles

    Sometimes I check out the alternate card styles on the store but I don't know if I own the card yet (or if I do, how many I own). It would be cool if I could do the following:
    1) See the full card with text in some way, like maybe the text/stats are shown in a tooltip off to the side as not to confuse purchasers).
    2) Show a count of how many of those cards I own (if I have any).
    3) If I don't have any, perhaps there could be a button to allow me to craft…

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. jace pack bundle

    I ordered both the Jace and Nahiri pre-order pack bundles, and have the Rock pet active from that purchase, however the Jace Pack Bundle is displaying as not purchased on the game screens wherever it appears, and when i click on the Jace bundle to attempt a repurchase, the screen says "Store Error".

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Mastery pass and store

    Take for every to log in after watching the waiting for server sign, then when i eventually get in the mastery pass is not available and then i hover over it and it says store not available, click on store and no daily deals (which are generally rubbish anyway). I feel like i'm here so often lately. Maybe focus on standard and move historic to magic online. every since the introduction of historic i feel like arena has just become a problem. it was for standard play and it used to be good.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Don't receve the card i "buy" from the bonus mithic

    Don't receve the card i "buy" from the bonus mithic, i have a bonus to "buy" a mithic card, i search the ulamog the ceaseless hunger, and simple disapear...

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Unable to use store properly

    When try to make payments in the arena store a blank white box comes up at the step i would normally submit my payment information.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Didn't receive mastery pass reward

    i didn't receive the reward for level 40 Mastery Pass (Dog Pet) in these season (July/20). Log attached

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Didn't receive mastery pass reward

    i didn't receive the reward for level 40 Mastery Pass (Dog Pet) in these season (July/20). Log attached

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Didn't receive mastery pass reward

    i didn't receive the reward for level 40 Mastery Pass (Dog Pet) in these season (July/20). Log attached

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Shop Daily Deals Bug

    Hi, I am trying to open daily deals, but its going back to featured. Please help. Thank you.

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Probleme de payement

    J'aimerais faire un draft mais je ne peux pas car pour acheter des gemmes dans le magasin il faut rentrer ces codes carte. Malheureusement certains chiffre tel que le 5 sont intapable ...

    Merci d'avance

    Bien à vous,

    Alex

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. purchased immolating Gyre and Carnifex demon cosmetic skins on dail deals and they dont show up after filtering and searching

    purchased immolating Gyre and Carnifex demon since the cosmetic was on sale but it doesnt show up when i search card styles(yes i went into filter and clicked cards i do and dont own and also searched by name and CMC)

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Bought Dominaria pack, not showing up

    I bought a dominaria pack with gold for the daily deal. I opened the pack, saw the cards, but when I tried to create a new deck with the cards, they disappeared.

    5 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Lost All My M21 Packs

    I purchased some M21 packs and the game crashed. I had 37 un-opened packs and when I returned my gold was spent and all my packs were gone. I spent a lot of saved up gold on it and I don't know how to get those back. Also, the M21 cards of the 4 packs I did open disappeared, they are not in my inventory.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. lost 2 unopened packs

    Hey there,

    I just went to open my core2021 packs of which I had 3. I opened the 1st one then continued to open the second and it crashed. When I reloaded the game both remaining packs were gone

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Daily Win Rewards not being recieved when Winning just before Disconnect...

    Not sure hat is causing me to be disconnected so regularly as of late, but I'm more worried/upset by the fact it appears that I am not receiving my win rewards when the disconnect happens between the final move of the game and the daily reward being rewarded.

    My guess is that since when a card is being given, you have to click on it in order to get the card.

    Assuming it is currently setup the way I think it is...
    Recommended temporary workaround, when the win if registered automatically add the new random card to collection, change the…

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Store didn´t work

    Store didn´t work, everytime i try to buy gems or something the screen stay´s blank

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Shop is down

    I am currently getting an error message when attempting to purchase gems. I would really like to give you guys money. But i am unable to make purchases at this time.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. quest XP

    Hi,

    I try to optimise my daily quest and weekly quest for the mastery pass.

    I notice a problem with the XP rewards. In this screen exemple i won for the second time today (100 XP) and my eleven time this week (250 XP). I must had 350 XP and i only received 275 XP.

    That's not the first time I reported 2 other bug : I only win 500 XP on my daily quest (for a 750 XP Quest).

    I will lose my objectif of lvl 80 because of the rewards bug (I will reach only the lvl 79…

    6 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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