MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Pack not Redeemed on my account but gold taken

    I bought a zendikar pack but the game crashed and I didn't receive it but the gold was taken from my account

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. disappearance of deal

    What the ****?! So the new set was released today, and I didn't have enough gems to unlock the mastery tree. I clicked on the mastery unlock pack and it offered another deal (20% off, unlock mastery, pet, sleeves, avatar, gems and 10 levels) for a few more gems. Fine, I decided to go for that one. I bought enough gems to pay for it and new the deal is gone! I spent extra $ specifically to do so, retracting the offer faster than I can run a payment is total BS.

    1 vote

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  3. booster

    Hi, i bought the 15 booster pack with gems, and also 7 more boosters for 7000 gold. guess what? my 7k gold is gone but i didnt get the 7 aditional boosters only the 15 that came in the pack that i bought first (with gems).

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. マスタリー報酬 戦闘犬

    M21のマスタリー報酬で獲得したペットの戦闘犬がプロフィールのペット欄に反映されておらず、選択できない。

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. "opened" a new pack earned through mastery, clicked on it to open, hit a "waiting for server" screen, cards never appeared in my collection

    "opened" a new pack earned through mastery, clicked on it to open, hit a "waiting for server" screen, then the cards never appeared in my collection... the game things I opened a pack I never got...

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. lost sachets

    all'apertura di due bustine singole, mi è apparsa la scritta apertura bustina fallita riprovare piu tardi.
    le bustine sono sparite
    130/5000
    when opening two single sachets, the message opening sachet failed appeared, try again later.
    the bags are gone

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Pack Redemption Error

    I bought both Zendikar Rising sets. I had 55 packs, but after opening one, the next reported an error, and one pack was then missing from my available. The same thing happened as I was trying to open one of 6 packs of M20.

    I would like both packs credited.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Waiting for Server while opening Boosterpacks

    so I just bought 18 booster Packs of the new Edition with my saved Gold... While opening them i had to wait for the server several times, after refreshing because it chrashed again while opening the pack, my remaining Boosterpacks where just gone o.O ?!?!? i had 6 remaining packs to open and now they are just not there anymore.....

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Daily Dial Bugged

    Hoje, o daily deal da store era um style de Fae of Wishes.... Bastou eu clicar para vers os deals e automaticamente a store descontou 500 gold da minha conta em troca do style. Se possível, gostaria de reaver esse dinheiro. Isso vale meio booster e um sexto de um wild raro e não estou em condições de gastar recursos com cosméticos.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. unlock lvl

    i wanted to unlock some lvl with gems, i lost the gems and no lvl was unlocked no reward received

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Comprei um booster de "Dominaçao" e as cartas não foram para meu inventario.

    Utilizei Golds para comprar um deck de Dominação e as cartas não foram adicionadas a minha coleção. Elas Sumiram! Como resolver?

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. When I click on pre-order bundle, I get broken link message

    I have less than 24 hours left to purchase bundle and I'm not able to do so because of a dead link message when I click on either Zendikar pre-order bundle. This has been happening for 2 days now. HELP!

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Daily deal loyalty count showing over "XX% off!" bar instead of under

    At Daily deals
    It would be more appropriate to only show the loyalty count when the black bar is not over it. Such as power and toughness for creatures.

    See screenshot (circled red)

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Mythic Wild Card Not Rewarded

    I noticed that I had a mythic wild card reward approaching (with one pack remaining before the reward was granted). I scrolled my mythic wild cards totals and saw that I had X amount. As I opened the final pack, I hovered over the wildcard totals to see it changed and nothing happened. I thought maybe I would need to refresh, but nothing changed. I was not rewarded a wild card. I would be really curious if this is happening to other people. I will try to take a video next time to show this (if it happens again).

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. 6 PACKS i had left to open, just disappeared. This is Pure ********, your system takes my money, and no prob remove my packs to open?!

    I had just bought a bunch of packs with gems, i opened a couple and the rest just vanished. This is ******* *****. My bank account got withdrawal-ed from your ***** already.... i did the math i counted how much crafting material i would get towards the deck i wanted, BOOM! the last 6 packs glitched and vanished. ******** GUYS, if your system takes my money quickly, you better ******* deliver on your services you worms!

    2 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. ошибка при использовании кода

    Захотел перенести свою деку реальную в виртуальную при помощи карточки с кодом, на что мне и моему другу выдает такое сообщение: "Ошибка при использовании кода (мой код)" . Что в этой ситуации делать?

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. pack bronze

    I haven't received the one pack as Bronze reward in Limited (the +3 is of Platinum's Constructed, etc.).

    4 votes

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  20. 1 vote

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