MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. charge

    I was charged 4x for 1 coin purchase. I made a purchase and received 1 set of gold. I was charged this amount 3x and another amount 1x. How do I receive a refund for the duplicate charges? I'm only looking to dispute the 3 additional charges. Let me know if there is a way to be refunded without going through the credit card company.

    1 vote

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  2. error

    Hola,me sale pantalla en negro y no me carga el juego en epic games,que puedo hacer?

    1 vote

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  3. Daily deals-appearence bug

    A few days now, the orange box encircling the first (left) deal (Dovin avatar on the screenshot) is mispositioned. Normally, that orange box should obviously surround the first deal, not "cutting through it".

    1 vote

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  4. can't purchase with my credit card from Brazil

    Well, as I am seeing here, the game is so broken and with so many bugs that it isn't even allowing me to give you, wotc, MONEY! for gods sake..

    tried different credit cards, even credit cards from prior purchases, but it's no use.. even paypal is broken!

    4 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. M21 prerelease kit codes error

    M21 prerelease kit code does not work.

    2 votes

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  6. Purchased bundle cards never showed up

    I bought a bundle from the store it was 100% the cards and not the styles. spent about $40 cad and i got nothing

    2 votes

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  7. Unable to login to Eventlink

    Hello,

    I have been unable to login to Eventlink. I just recently activated my Wizrds account. Does anyone have the solution to this?

    1 vote

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  8. Opened 5 Core 2021 packs, all 5 had Temples as the rare

    EDIT: Just opened another Core 2021 pack. Another Temple as my rare. Definitely a bug.

    I just opened 5 Core 2021 packs, which I assume I earned through my August limited and constructed placement. EVERY SINGLE PACK had a Temple land as my rare.

    Either I just witnessed something astronomically unlikely, or the "construction" of those packs is bugged.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Kor Warrior token small "misprint" on lower corner

    i found a small bug on kor warrior token when browsing the shop.
    there is a small Pink area on the lower left side of the token.

    1 vote

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  10. Shop is down

    I am currently getting an error message when attempting to purchase gems. I would really like to give you guys money. But i am unable to make purchases at this time.

    1 vote

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  11. Wildcards given in packs do not appear

    Opened a pack with a uncommon wildcard in it. had none in inventory and was waiting for one to fill slots in a deck. Attempted to create the card and no wildcard was available. Will not purchase any packs until this is repaired. I actually think I am missing at least 2 uncommon and 1 rare since I just thought I made a mistake.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. can't buy gems

    My payment to buy gem can't finished, I have a message saying that it has been cancelled (but I did everything right).
    First, I really hope that I haven't been charged, and second, could you explain why my payment have been cancelled ?

    2 votes

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  13. 1 rare after field banning

    After field banning, i received only 1 wildcard, shoudn't be four copies, since i had the full playset?

    1 vote

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  14. 2 votes

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  15. 1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Missing 14 M21 Packs

    I purchased M21 packs with my gold. And then I purchased the big bundle for 18K Gems. I opened all but 14, then the game crashed stating there was a network error and I was unable to open my packs. After I clicked OK all my 14 packs were gone. I logged out and back in, but still no packs.

    2 votes

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  17. claiming decks

    I tried claiming 5 new core 2021 decks and with 2 to go I got a server error and when it came back the last 2 decks still to claim were not there

    2 votes

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  18. teferi and liliana card styles missing from pre-order

    I purchased both M21 pre-order bundles however, I did not receive card styles for teferi or liliana. Reporting as bug because I have seen other players having same issue.

    2 votes

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  19. didnt get a teferi, master of time cosmetic

    I did purchases the pre-order of core set 2021, wich include teferi, master of time cosmetic, as you can see i didnt recieve the cosmetic.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Mastery pass and store

    It takes forever to load into the game and often shows connection to sever lost, when I do manage to get into the game I cant access the store or mastery pass and my quests don't give any mastery pass experience, this has been happening for a while now and our last online FNM was cancelled due to slow log in and not being able to change cards in decks. I feel like i'm on this page way to often.

    2 votes

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MTG Arena Bugs & Product Suggestions

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