MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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828 results found
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Golden pack
I bought 14 mom booster pack at 1000golds. I was at 10% of a golden pack (1/10 boosters). My golden pack counter apparently went up to max but never gave me the golden pack. Now it displays 0/10 and I did not get a golden pack while it should be 5/10 and I should have get a golden pack.
Please fix this. Very frustrating to expect a bonus booster of 6 rare and not get it.
11 votes -
Booster mitico
Comprei 2 booster moticos porém só veio em um uma carta mítica rara no outro veio apenas um coringa raro.
1 vote -
I spent 5000 in gold coins to get my dragon pet it was there now its gone like i never purchased it contacted wotc complaints not response
Spent 5000 gold coins to get my dragon pet was there but it's gone like I never purchased it wotç complaint no response
1 vote -
white anime bundle not showing up in card styles
after collecting 5.5k coins and purchasing the white anime card styles bundle. only one of them shows up in my card list for my deck. Smothering Tithe; although purchased through the stores bundle. does not show up in the card styles selection screen even though it's already acquired.
4 votes -
Cannot complete purchase on steam version
On the Steam version of MTGA, the store purchase cannot be completed due to an unknown error. There are enough funds to complete my purchase in my Steam Wallet.
I am running MTGA on Windows 10, and my Steam region is in China. Other functions of the game seem to be running fine.
7 votes -
No Mastery pass rewards, level 9
No Mastery pass rewards, level 9
no double mythic rare card gained.version: 2023.29.0.4661.1027930
3 votes -
en los niveles 76 y 85 de maestría no han dado cartas miticas sin no poco frecuentes
el pase de batalla entrega cartas poco comunes cunado debería entregar cartas míticas, solicito por favor se resuelva este error
1 vote -
Gem prices in Europe
Hello. I live in Holland - Europe. I noticed after an update yesterday (11 October) that gem prices are now 20.000 gems for 112.99 euro in store.
I know prices went up last May from 99.99 to 107,99 euro, but I can't find any information that prices were raised again and I haven't been noticed about it by the Wizards. Can you tell me what is going on?3 votes -
Borderless Anime Styles: Rarity Shifts & Cosmetics in the Store
Specifically, Smothering Tithe and As Foretold are rarity shifted reprints in WOT which cannot be used with the previous printings as the client considers rarity shifted cards as completely different entities and will not allow for users to equip cards from the original Arena printing with the new cardstyle, therefore requiring users to recraft cards from the corresponding printing.
I imagine that the likelihood of having it so all cardstyles are usable across all rarities is unlikely, but I believe it would be the optimal solution.
Failing that I would appreciate if this was at least better communicated in the…
3 votes -
Unable to purchase welcome bundle
Unable to Purchase Welcome Bundle. It makes the purchase noise but nothing happens. Nothing happens when clicking "change payment type" in the bottom right corner. Followed all your troubleshooting guides - steam overlay is indeed enabled everywhere; antivirus disabled.
Please Provide a solution.
1 vote -
cant buy gems on pc client
Clicking the dollar amount button on any of the gems just brings me back to the purchase gems screen, the next window to confirm purchase never appears like it used to. This only happens specifically when I try to buy something from the shop that requires $ for purchase.
1 vote -
store buying, brought daily deal card . not showing in decks
bought cards in daily deal not showing in decks even after reboot
1 vote -
Golden Pack progression
I purchased 3 packs of Brother's War mythic packs and it didn't update my Golden Pack progression.
6 votes -
1 vote
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Dailydeals suggestions
You really should put the borderless card arts for "Shock-Lands" (the 2 colors pay 2 life and it enters untap lands) and "Scry-Lands" (the 2 colors temples) on daily deals. I speak for all the community when i assure you that every one will buy it because they are the most played lands in various formats. Instead what we get is the same cycle of basic land cards art like the Kamigawa ones and the glass card art like the dominaria set that no one likes.
It is just a suggestion but considering the community thoughts will be greatly beneficial…1 vote -
Store
I bought the beast pack of the Lost Caverns of Ixalan in the store and o don't have it in my collection. The coins are gone and I don't have any card from that pack.
1 vote -
Android store crash after update
Android app can't enter store anymore after 2023.11.14 update, also can't reconnect to server after matches.
2 votes -
Golden packs
Lots of issues with how the Golden Packs are described and what you actually get IN the packs. First off, let’s consider that the pack is supposed to contain STANDARD LEGAL cards. Why did I open a LoTR rare? Huh, good question. Additionally, I didn’t get 2 R/M cards from the latest standard set (Aftermath). Another curious point, I know. If I’m trying to build a standard collection why would I want non-standard playable cards in a product that claims to have ONLY standard legal cards in it! FIX THiS!
5 votes -
I bought a pack and didn’t receive it
I’m on mobile, and I went to the in game store to buy a pack. I spent 1,300 gold on it, and lost that gold, but I didn’t receive the Caverns of Ixalan pack I bought.
2 votes -
My prerelease packs disapeared from arena
I claimed my prerelease code and got the packs before the 14th. Now I went into arena to open them and they dissapeared.
I'd like to know what happened and to get them back if possible.
2 votes
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