MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Mastery pass missing rewards

    I bought a pass at lv80. But it seems that only some of the rewards of pass came in.
    I don't know what I got and what I didn't get, but I checked that I didn't get a draft token and a pet.

    5 votes

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  2. Mastery pass did not delivery mythic wildcards

    I purchased the new masterpass today and after hours and obvious completion of all the mastery pass rewards I have still not received my mystic wildcards

    7 votes

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  3. Bought packs disappear with coins.

    Hello,
    Yesterday 03/03/2022 I boght 11.000 coins in packs just when the server went down. Then when I could reconnect I didnt get my cards nor my coins.
    Please can I have my coins so i can buy my cards back?
    This is really game braking.
    Thanks you.

    1 vote

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  4. Mastery Pass mythic

    I purchased the Kamigawa: Neon Dynasty Mastery Pass today and did not receive any Mythics from my progress. I played until I got another unlock for a Mythic and I still did not receive it. How go I get the bug fixed?

    1 vote

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  5. I signed up for the Jump In! event, but every time i tried to enter the event, I cannot connect

    I signed up for the Jump In! event, but every time I tried to enter the event, I cannot connect. I tried to reconnect, but to no avail. However, Arena still collected the 1000 gold fee. I have no issues connecting when playing Standard Best of Ones though.

    1 vote

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  6. I bought pixel art lands and they are not showing on my styles when I add them to a deck.

    Basically title. I bought Pixel Art lands, they even disappeared from my store, and I can't select them as a style on any deck.

    1 vote

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  7. store buttons not working

    The Packs section of the store is partially functional. Some of the purchase buttons don't work (e.g. Innistrad: Crimson Vow purchase for coins doesn't work, the Cancel buttons for others don't work)

    2 votes

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  8. No mastery quests

    I paid for the mastery pass but am not getting an additional quest queue. Just the regular one each day. With no additional quests, it's just a waste of money. I don't care about cosmetic cards from the orbs.

    1 vote

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  9. Lost pack

    Game crashed as I purchased booster, could not hit claim button, out 1000 gold with no booster

    1 vote

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  10. Mythic rares do not add to account after opening

    I opened several packs of innistrad, stir haven and crimson vow and it showed that I opened a mythic rare, but it’s not in my account. I repeated this process another time to be sure that it was an issue; cracked more packs, got a mythic rare and it did not update. Usually they show up instantly; is this a common issue lately? I took a break from playing and am trying to get back into it but if this is a bug you’re working on, I won’t be playing till it gets fixed (don’t want to waste my money…

    2 votes

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  11. Incorrect purchase, issues with card after its purchase

    can't see the creature that i've purchased in my card list. I can't use it. What is going on?

    2 votes

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  12. I purchased the daily deal pack but the image wasn't showing.

    I purchased a pack thinking it would be kamigawa as the card style were from kamigawa, but the pack is kaldheim and I would like a refund.

    1 vote

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  13. ストアでジェムを購入できません

    ストアにて20000ジェムを購入しようとしたところ「お客様の支払い手続きの待機中です」というメッセージが表示されたままになり1時間以上たってもそのままでした

    1 vote

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  14. purchased cards from daily deals are shown as"not collected" when attempting to add them to decks

    purchased cards from daily deals are shown as "not collected" when attempting to add them to decks

    5 votes

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  15. Store not working

    I didn’t get my challenge complete coins and it won’t let me buy packs in the store.

    2 votes

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  16. Buying multiple packs with Gold

    I would like to buy multiple packs in the store, with my accumulated gold. Please make the BUY 1 PACK WITH 1000 GOLD, something like Buy X packs with x Gold.... or at leats, buy 3, buy 10... please fix this !! i always buy 30-50 packs every set release, with my gold, and its extremly annoying to click 3 times in different places and wait for the server to process each time, thx

    1 vote

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  17. 対人ドラフト参加権について

    ①対人ドラフト参加権を所持している状態でマスタリーパスを購入しましたが、対人ドラフト参加権の枚数が増えておりません。
    ②プレミア・ドラフトでまだ2敗しかしていないのに、プレイが打ち切られ報酬が確定しました。

    上記2つの不具合が発生しました。無課金での遊戯ならともかく、上記2つは両方ともジェムが絡んでおります(マスタリーパスのためにジェムを購入しています)
    何らかの対応を求めます。

    1 vote

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  18. 1 vote

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  19. Bug

    Did not receive pack of cards and mastery orb with level 54 of mastery pass

    2 votes

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  20. mastery pass reward missing

    Hello guys,

    I have bought mastery pass at level 43 and i didn't receive the 4 mythic slots wildcards. Thank you to make it works as expected.

    Regards

    2 votes

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