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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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809 results found

  1. 28 rares missing from LOTR packs

    Almost finished my LOTR collection, but with 32 rares still missing.
    This morning I opened 4 packs but I only received Gems instead of rare cards!

    Except the Witch-King Bringer of Ruin that should be added from the Mastery, the other rares cannot be found in packs.

    the list of missing cards is the following:
    Frodo Determined Hero
    Gandalf White Rider
    Gollum scheming guide
    Fires of the mount doom
    Galadriel gift giver
    The Balrog, flame of Udun
    Bilbo's Ring

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  2. Golden Packs given Alchemy Cards

    I do not play Alchemy nor have any desire to play Alchemy. When I opened up my most recent Golden Pack I have received cards from Lord of the Rings.

    I now don’t want to open up any more of my Golden Packs because I don’t want to waste the rare spots from them.

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  3. Request to change the wording to a less insinuative word.

    Can we please change the word from "purchased" to "acquired"?

    I don't need my parent/wife/partner/etc thinking that I've spent money on Arena acquiring a particular item when in reality I may or may not have.

    "Purchased" has a much stronger association with spending funds than "acquired" does.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  4. Card bought on daiky deals

    I have a problem with a purchase that I made in daily deals, the card blast zone was bought, game currency was spent, but the card is not available when I try to create a new deck

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  5. Store

    It's unfair that mtga doesn't have a official store on their website where I can buy all the cardsleeves and cosmetics; why do I have to wait??? For them to appear???? Is it because so we can stay on the thirst by doing quests & buy gems??!!!

    WELL I QUIT!!!

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  6. packs

    MOM's set collection is not finish ,but today i open new pack, i only have gem, no new rare or mr card, i try two time is also only have gem.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  7. Fix the ingame store your gam

    Fix the ingame store there are times we pay for things and nothing happens I just bought the phylax and rat pack and it's been 5weeks now and still don't have any of the cards I bought

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  8. Says I can't purchase the discounted 'The One Ring' Bundle (2,490 gems) when I have 3,405 gems available

    Store error when I try to purchase the discounted 'The One Ring' Bundle (2,490 gems) when I have 3,405 gems available. Is this because I'm Gandalf and shouldn't be touching the One Ring? Do I need a hobbit to purchase this on my behalf? Best regards, the Flame of Anor.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  9. Se quito de ofertas sobre 21julio 2023 y no me dejo comprar

    Se borró de ofertas diarias sobre y no me dejó comprar

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  10. features pack

    I had an offer in the store for 850 gold for new capena pack
    couldn'T claim it ( eveything seemed fine with the game tought )
    I shutdown MTG Arena and rebooted...just in case
    Came back..offe ris gone :-(

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  11. Problem purchasing daily deal

    I tried to buy the daily deal (1 pack of New Capenna for 850 gold) and it won't let me purchase it.

    Went to report a bug, and when I try to type in the subject, the website clears the screen and forwards me here.

    I've attempted to do this several times, using tab instead of clicking etc.

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  12. Can't buy pack from daily deal

    Cannot buy booster pack from today's daily deals (07/21/2023). When clicking the button, nothing happens. I'm on PC client.

    20 votes

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    11 comments  ·  Store  ·  Admin →
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  13. Gems

    A few days ago gems were in the daily offer, but they had an incorrect price (too high); I tryied to purchase them but i had not enough gold, i did a few matches and when i went in back later with the right money, gems offer was no more there in the daily offers and there was another offer in substitution. The day after i received a 100 gems gift because the price was too high, but i never purchase them cause gems offer was no more there. Please let me purchase them, i need those gems. Thank you

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  14. Absurd costing

    It costs $67.99 canadian to buy enough gems to get the lotr lands. Vote if you'd be willing to pay $10

    1 vote

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  15. Missing Level Boost Reward Details

    Previously, the level boost window displayed the rewards I would obtain upon purchase, but a particular update has caused these displays to disappear. These details are crucial in estimating the gains from purchasing the pass and determining how many packs I need to buy. Thus, I am hopeful that this problem can be resolved to accurately guide my purchases.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  16. Explorer Anthology 2 card list

    I made an accidental purchase on the bundle when trying to figure out which cards are in the bundle. There's usually a list to the right side, but nothing this time. 25k gold drained on a format I don't yet play.
    Please include the card list on all bundles, because the contents are unidentifiable on my phone with old eyes.
    At least they are 4x of each card, so that was a surprise, but this doesn't help me in alchemy :/

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  17. Daily deals not working

    I bought a discounted card (ancient copper dragon) from the daily deals part of the store but when I try to add it to my deck it does not show up in the cards I own but when I went back to the store it was still showing that I had purchased the card. So I'd really like my card or a refund please.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  18. No duplicate protection for MOM Rares

    I am not rare complete for MOM however last two packs I’ve purchased I’ve received gems for MOM rares
    Platform is IOS

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  19. Daily Gem Deal Missing/Insulting "Resolution"

    So you send out push notifications to buy 400 gems for gold, left it up long enough for a few people to actually take advantage of the rare ability to turn gold into gems, then remove it shortly after, well under the expected 24 hours of a "daily deal"? All thats there now is card styles, no gems for gold at all. I really dont care if it was 1500 gold or 1900 gold for 400 gems, simply being able to turn gold to gems WOULD HAVE been great. And to add insult to injury, you send out a measly…

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  20. ストアで購入できるジェムの量が価格に比べて少なかった

    ストアで380ジェムで400ジェムを購入できるようになっていましたが、普段と比べて利率が小さく、設定ミスではないかと思っています。現在、ストアからは商品自体が消えています。

    1 vote

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