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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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808 results found

  1. Broken Link on store tab

    The "Details and More Pack Information" link at the bottom right of the store tab links to a 404 page.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  2. Gold saved up gone

    I played a lot of mtg in the beginning to save up some gold to be able to make a big buy, (got up to 19 000 gold) but then I got tired of the grind and delete the game. But now I got the will to play it again so I Download the game again. But when I logged in to my account I saw that all the gold I saved up was gone. That completely killed my will to play mtg again.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  3. Dungeon module land style

    The dungeon module art for lands is not displaying. (ie, the store says I purchased the Dungeon Module R11 Cave of the Frost Dragon artwork; but when I pull it up in deck builder it is still the old style.)

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  4. Can't enter the shop

    When I try to open the shop it says "Waiting for server" and the client gets stuck. I've tried this on multiple clients, different networks, etc. Nothing works for me

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  5. Can't buy gems when not using launcher

    Buying gems doesn't work when not using the Epic Games Launcher on macOS (M1 Pro). It stays stuck on "Waiting for the Server" and I need to quit the game to be able to do anything.

    8 votes

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    2 comments  ·  Store  ·  Admin →
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  6. Store not working

    The MTG arena store will not let me purchase gems. I am trying to either purchase the $20 or $50 gems option to participate in the Decathlon pauper event. When I click on the button to bring me to payment, the store just gets stuck on the loading screen.

    My username is f3_kf2#92968 and I am playing on the Mac app.

    Since I cannot play the event during the work week, I would like to be either given the token for the event or a significant discount on the store if this issue is not resolved today.

    10 votes

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    5 comments  ·  Store  ·  Admin →
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  7. Store bug

    Spent gold to buy a few cards was about 5k and the cards are not in my collection anywhere.. I just wanted to build a piggy deck

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  8. 7 votes

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    3 comments  ·  Store  ·  Admin →
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  9. 1 vote

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    1 comment  ·  Store  ·  Admin →
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  10. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  11. Daily Deals at Store is empty

    I entered the store and the Daily Deals tab is empty, it doesn't even show anything as purchased.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  12. 3 votes

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    2 comments  ·  Store  ·  Admin →
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  13. Duplicate rare received in Alchemy Horizons: Baldur's Gate pack

    I bought a pack of Alchemy Horizons: Baldur's Gate from the in-app store (PC version of Arena). The rare in that pack was one of which I already had 4 copies, so that I just had 20 gems added to my account.
    Booster packs are supposed to be duplicate-protected, but this one wasn't.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  14. ジェムとゴールドでパックを購入したにも関わらずゴールデンパックが進行しなかった。早く補填しろ

    ジェムとゴールドでパックを購入したにも関わらずゴールデンパックが進行しなかった。早く補填しろ

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  15. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  16. Daily Deals Not Showing Up

    Daily Deals Not Showing Up. Alt-F4 and then reopened game multiple times but still no daily deal. Verified with a friend that there are in fact daily deals today (lands).

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  17. Daily Deals not displaying in STore

    I logged in today (12/20) to check the daily deals in the store. There was a system update, but once it completed, nothing was visible in the daily deal section of the store. The icon for store was lit as though there were new deals available, but I couldn't see anything. Not sure if it's a display issue or not.

    2 votes

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  18. 3 votes

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  19. BUG: Brothers War Duplicate protection

    I have collected all Rares in [The Brothers War], and so I began opening packs for [Brothers War Alchemy]

    I only have 1/3 rares in [Brothers War Alchemy] but when I open packs I am being given 20 gems & no Rare! I am very upset.

    this has happened 5-10 times now.... if it was 1 in 100 i could overlook or assume i've made a mistake.... but this is frequent; I am not receiving the product I'm paying for.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  20. Winning games does not give EP. The progress bar lights up, but the number of XP remains the same.

    Winning games does not give EP. The progress bar lights up, but the number of XP remains the same.

    2 votes

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MTG Arena Bugs & Product Suggestions

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