MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. bug with code PLAYMID

    Hello,

    After using code: PLAYMID I didn't received free boosters, because servor crashed.

    You can find my log in attached

    Could you help me to solve the problem

    Thank you in advance

    ID:Jordan#65812

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. bug with code PLAYMID

    Hello,

    After using code: PLAYMID I didn't received free boosters, because servor crashed.

    You can find my log in attached

    Could you help me to solve the problem

    Thank you in advance

    ID:Jordan#65812

    1 vote

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Midnught Hunt redeem codes

    I used the Midnight Hunt redeem codes PlayMID and and BORROWEDTIME but I didn't get neither the packs or the XP. It appeared the redeem code sucessfull text for both but I didn't get neither. When I tried a second and third time it appeared code already redeemed. (Eu utilizei os códigos de Midnight Hunt PlayMID e BORROWEDTIME, mas não apareceram nem o XP nem os packs na minha conta do arena. Quando eu utilizei a primeira vez apareceu o texto "redeem code sucessfull", na segunda e terceira vez apareceu o texto "code already redeemed").

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Store is currently unavailable

    I entered the BORROWEDTIME code now I am unable to access the store on my Android device.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. New Code Not Working

    When inputting the codes PLAYMID and BORROWEDTIME I received the notification that the codes were successfully redeemed, which was followed by a lengthy "connecting to server" screen overlay. Once the connection finished, the XP and packs were not connected with my account, but the codes still indicate that they had already been redeemed.

    Thank you for your help.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Promo code didnt give me rewards

    I entered the borrowedtime promo code for the 4000xp and didn't get anything

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Code redemption does not give the 4k XP, or 3 MID packs

    I entered the BORROWEDTIME and PLAYMID codes, and amid a lot of wheel spinning and waiting for the server no actual rewards were received.

    I am on a Mac.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. codigo de experiencia

    no recibo la experiencia por canjear el código BORROWEDTIME, dice que ya lo cajee pero mi experiencia no subió.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. I can't buy packs

    I can' buy packs (nothing appears in the interface) and I had nothing using PLAYMID code.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Promotional Codes BORROWEDTIME and PLAYMID timed out

    As in title. I redeemed both codes, they both timed out but claimed to be successful. Neither were. Can't really provide evidence of not having packs, but can certainly for BORROWEDTIME.

    Platform: PC
    Actual results:
    Expected results: I should have 3 packs and 4000 xp
    Screenshots below

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Gem tab in store is gone.

    After the Innistrad update my tab for gems in the store is gone.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Arena Code

    I've entered the codes PLAYMID and BORROWEDTIME. After a huge amount of time in "Waiting for the server" screen, i've received nothing (neither exp or packs). Now it shows that i already used those codes.

    Log file is attached.

    Please, fix this and send me the rewards for the bug.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Gem tab in store is gone.

    After the Innistrad update my tab for gems in the store is gone.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Promotional Codes BORROWEDTIME and PLAYMID timed out

    As in title. I redeemed both codes, they both timed out but claimed to be successful. Neither were. Can't really provide evidence of not having packs, but can certainly for BORROWEDTIME.

    Platform: PC
    Actual results:
    Expected results: I should have 3 packs and 4000 xp
    Screenshots below

    5 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Promotional Codes BORROWEDTIME and PLAYMID timed out

    As in title. I redeemed both codes, they both timed out but claimed to be successful. Neither were. Can't really provide evidence of not having packs, but can certainly for BORROWEDTIME.

    Platform: PC
    Actual results:
    Expected results: I should have 3 packs and 4000 xp
    Screenshots below

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Promotional Codes BORROWEDTIME and PLAYMID timed out

    As in title. I redeemed both codes, they both timed out but claimed to be successful. Neither were. Can't really provide evidence of not having packs, but can certainly for BORROWEDTIME.

    Platform: PC
    Actual results:
    Expected results: I should have 3 packs and 4000 xp
    Screenshots below

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Borrowedtime bug

    I used the BORROWEDTIME code but did not receive experience or gift from the pass. I tried to reuse the code but it is considered as already redeemed

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. PlayMID code didn't work.

    I entered code PlayMID but didn't receive any packs. Please fix.

    5 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Gems Missing from the Store

    Can't buy gems. The tab to buy them is gone. When you click the top right gems button, it just takes you to the Store homepage

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Gems Missing from the Store

    Can't buy gems. The tab to buy them is gone. When you click the top right gems button, it just takes you to the Store homepage

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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