MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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552 results found
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Bug
o, I bught 2 boosters of the recent innistrad collections.
I made the purchase using gems, but after my game have updated I lost my 2 boosters.
I just want to know with I can fer back my 2 boosters of innistrad carmesin oath. ThxxMy email is arthorios.domingues@hotmail.com
And my user is Arthepop11 vote -
Golden pack progress doesn't work with older sets
Golden pack progress doesn't work with older sets: I've just bought 9 Brothers War packs but the progress bar seems stall.
1 vote -
Payment System
I am trying to purchase gems and the system refuses to allow it. I have had to force quit the game multiple times. Once I attempt to purchase the game sticks indefinitely.
In short:
1. I opened the store, selected gems, selected the $19.99 bundle.
2. Mac OSx 13.3.1
3. Game locks down
4. Effective option to purchase of gems by entering CC info.
5. Attached along with log.
6. None to mention. I wanted to play the game, but I guess I can't.1 vote -
Mythic rare cards opened in oacks, not showing in my inventory
I recently opened a mythic rare packs and got the new Sheoldred and Jin-Gitaxis from MOM. They both had the alternative art and after it was opened neither was in my card inventory... Anyone else have this happen?
1 vote -
Product Suggestion
Stop putting non standard cards in standard packs! The last 10 or so packs I purchased for March of the Machines all had the rare/mythic card as a non standard card. It’s pretty **** tough to play your new expansion if you won’t provide the better cards to do so.
1 vote -
Card styles now appearing in New packs is an annoying feature that only takes up space for actual useful cards. Please help!
I just noticed that MTG Arena is including card styles of old cards in new packs of MoM now and it's pretty annoying. How can I turn this feature off? I don't want card styles of old cards. I just want to collect new cards from March of the Machine. These card styles are just taking up space for actual new cards I'm trying to collect from these new sets. I don't know if it's a ploy they are doing to try to get extra money out of people but this means that I would now need to open more…
1 vote -
Boutique "erreur du program" (sous wine -linux)
Bonjour, dès que j'essaye d'acheter un produit dans la boutique en ligne mtga je reçois ce message d'erreur (voire photo) et suis obligée de fermer le jeu. J'ai déjà désinstallé réinstaller et même résultat.
Je suis sur Ubuntu sur ordinateur et j'utilise WINE pour faire tourner le jeu. Est-ce impossible d'accéder à la boutique sous wine ou y a t il une manière de débloquer ça? Merci d'avance1 vote -
Bug
I noticed some card skins are not displaying. For example, I have a special Teferi, Hero of Dominaria skin and it no longer appears.
1 vote -
Mtg Arena android app freezes within 30 minutes on S23 ultra
BUG: Mtg Arena android app freezes within 30 minutes on S23 ultra
I play Arena on windows, android samsung tablet and on my new phone.
But on the latter, the app keeps freezing at random points. It could be during a game or when looking at my collection. There is still music, but I can't look at cards. When I then kill the app and relaunch it, if I'm fast, I can join the same game again and only lose 1 turn.
the phone doesn't feel hot. Latest updates.
What's going on? Anyone else have this issue? It's been happening…2 votes -
Golden pack
I bought 14 mom booster pack at 1000golds. I was at 10% of a golden pack (1/10 boosters). My golden pack counter apparently went up to max but never gave me the golden pack. Now it displays 0/10 and I did not get a golden pack while it should be 5/10 and I should have get a golden pack.
Please fix this. Very frustrating to expect a bonus booster of 6 rare and not get it.
7 votes -
1 vote
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Djeru and Hazoret card style
Djeru and Hazoret card style vanished when I selected it. I ended up getting the chrome host seedshark style instead.
1 vote -
March of the machine packs giving historic cards
Was opening March of the machine packs and noticed I’ve gotten some historic cards not part of the set at all. Pretty weird bug but would prefer getting the right cards part of the set.
1 vote -
Daily Deals Bait and Switch.
I selected a card style I wished to purchase but instead of the one, I selected I bought the card style of a different card. Attempted to buy Deeproot Elite and it instead purchased Dejeru and Hazoret instead.
1 vote -
Not able to open pre order packs
I'm unable to open pre order packs, on opening mtga it displays the claim prize screen, which doesn't do anything.
Tried logging in and logging out, support not able to help. Only able to confirm that I did in fact purchase the preorder.
Anyone know a solution6 votes -
March of the Machine
Pre-orders that say they are available on April 18th not available at nearly 8pm... It's been like this since I tried logging in earlier.
3 votes -
benefit from bugs should be punished
I am a loyal player of MTG Arena. Recently, I have noticed that a large number of players have exploited bugs with which you can finish daily task many times and get gold from it， to gain unfair benefits after MOM update. I believe that this behavior has harmed the interests of players like myself who have purchased content in the game，and I‘ve heard that you do nothing to this behavior last time the bug happened.
I request that you take measures to punish those players who have exploited bugs to gain benefits, including confiscating their ill-gotten gains. Or, I…
3 votes -
store
In the Store, under "Packs", the white icons are for standard legal sets and the orange are for packs in sets that are not standard legal. However, Baldur's Gate has a white icon and doesn't have the "Important Note: This cannot be played in the current Standard format." warning above the packs. Baldur.png showing Baldur's Gate packs with no warning, and baldur2.png showing the appropriate warning for a set that is not Standard Legal.
1 vote -
Can't claim or open my pre purchased product
I have product i pre purchased locked still i also cannot hit the claim button on it when the game starts. This is pretty frustrating o hope to get some help soon.
2 votes -
Multiverse legends duplicate protection not working
Based on the release notes for MOM, duplicate protection for the Multiverse Legends is supposed to take into account your existing versions of cards. I had three copies previously of Aurelia, but have since opened two copies from the MUL slot for a total of 5.
5 votes
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