MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Buying Booster packs

    Hola!!

    Me gustaría se habilitara una compra por cantidad de boosters.

    Cuando compro con monedas, si tengo 10k, tendría que dar click 10 veces, cuando podría seleccionar la cantidad y hacer una única compra.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Kaldheim Pre-Order not Marked "Purchased"

    I purchased both Kaldheim pre-order bundles, but only the Booster bundle is marked as purchased in the store. Both show up under the "Packs" tab though, and I've been granted the cosmetic items for both, as well as the Pet for purchasing both.

    The only issue is that the mastery bundle isn't marked as purchased.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Narset sleeves

    Please let me buy the Narset Japanese alternate art planes walker sleeves. Thank you.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Outline of Kaya sleeve visible in the background when selecting the Niko pre-order package in the store

    When you go to the "Featured" section and select the Niko Play Bundle then you will see a ghostly outline of the Kaldheim Kaya sleeve in the background (see attached screenshot to see what I mean).

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Arena Code Not Working

    I have two arena codes from promo boosters I opened last night and I can't redeem either one. Arena just says 'Redeem Code Failure'. Happy to send through the codes.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Bug da copia extra

    Acabei de criar do zero um deck apenas com castas de ikoria, mesmo tento 4 copias de uma carta (exemplo Raposa Florescente) ainda continua vindo mais copias da Raposa Florescente nos boosters , isso ocorre com qualquer carta que eu tenha criado 4 copias antes de abrir um novo boosters

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Store>Change Payment is just a white panel

    Hi there,

    as I set the firewall to block everything that isn't on its white list, I only get a white panel when trying to change the payment method.
    (I have .net 4.7.2/4.8 installed so the FAQ doesn't help with this.)

    I don't know how you open that panel, but I guess instead of calling the default browser as you should you instead call Edge, like so many other big companies?
    My suggestion is: call the default browser instead, as it will be in the firewall's white list connections will not be blocked and there won't be a white panel…

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. 3 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Mastery page thext bug

    The mastery page has for several days now, displayed the text about the next set and previous set and so on, but the names fo the sets are still displayed as {previousset}{nextset} placeholders, someone's been sleeping on the job.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Missing draft token

    I bought a chip to enter a draft and now it's gone. I didn't use it. I would like it back or a refund please

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Missing draft token

    I bought a chip to enter a draft and now it's gone. I didn't use it. I would like it back or a refund please

    0 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Codes in shop

    I wanted to use a code for the Vraska structure deck and it didnt work

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. daily deals refresh timer

    The daily deal is supposed to refresh in 24 hours, but mine showed 24 hours 1 minutes then never updated. I am no sure what caused this, whether it was just clock anomalies or what, but I would like to suggest an overlap option of some type where the person can select which day they wish to review, whether that is a 5 minute or a 1 hour window or the entire day before. This would be a nice option in cases time zones or clocks are not exact, especially if traveling.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Flags Time

    What is this amateur hour with flags? Some are to be flipped 90° left, some right and the USA flag is a mirrored version of the true flag.
    How could this even happen?

    Also, how miserable were these holidays bonuses? What's up with that?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Bustine protettive

    Salve, sto giocando a MTG Arena ormai da diverso tempo, poco fa sbloccai con 4000 gettoni d'oro le bustine protettive di Thalia, ma non mi sono state ancora concesse, quando vado a giocare le mie carte online non possiedono le bustine protettive che io ho sbloccato. Come posso risolvere questa cosa?
    Grazie,
    buona giornata

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. online store white out

    after resetting everything I can without deleting my account, I am unable to make purchases in the store. when my usual "add card information" screen would pop up for me to buy more gems, I instead receive a large white box. this has been happening for a little over a month now. I at first thought it was a work in progress, but now I know that it isn't interference from my end, I need to bring this problem up.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Can't use the shop to buy products with anything but ingame currency!

    Whenever I try to buy anything that isn't priced with Gems or Gold, the window crashes and shows me an error message.
    I looked on the internet but didn't find anything helpful.

    Oh yeah, the translation is simple: The named program isn't working anymore. ;)

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. card style double purchase - please refund.

    Hi there

    I just purchased the Lurrus Card Style. I didn¨t realise that i already own that card style. The system allowed me to still buy the style, that is a bug in my opinion.

    Please refund the 2000 gold spent.

    Thank you.

    Kind regards

    Philipp.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Compré el pase de maestría y no recibí algunas recompensas.

    Compré el pase de maestría estando en el nivel 24 de la maestría gratuita, sin embargo no recibí algunas recompensas previas como recompensas de cartas. No sé si se supone que ha de ser así, pero imagino que no, ¿no?

    4 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Zendikar packs not giving missing Mythics, giving 20 gems when I still need 18 Mythics.

    I am very upset. I opened 7 Zendikar packs today, and received 20 gems each, was surprised that I had all my mythics, thought I was still missing some...

    I am... I still need 18 copies of various Mythics.

    Take the gems back, and issue the Mythics please.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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