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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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862 results found

  1. **Billing problem: overcharged for gems

    **Problem: Tried to buy 1600 gems for AUD$14.99, was charged AUD$60.97

    Um…that’s not good. Could someone please get back to me on this

    Thanks

    **EDIT: Pic of receipt from apple added, corresponding receipt from bank. How am I supposed to have bought three seperate purchases in one tap?
    The bugs in this app have gotten serious. You owe me $45, thank you

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  2. Bonus for pre ordering both kamigawa bundles

    In the past players have received a bonus for preordering both bundles. I intend to preorder both $50 bundles for kamigawa as it looks great, but I'm disappointed there's no bonus for it. In the future, for sets I'm less interested in, I will be less likely to get both bundles.

    1 vote

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  3. Alchemy Rares and Uncommons replacing all VOW rares and uncommons in boosters

    Opening 3 booster packs from Crimson Vow resulted in all rares and uncommons being from Alchemy 22 instead.

    I understand the WotC is trying to push Alchemy on everyone, but come on. Opening Crimson Vow packs last week did not do this, and I wouldn't expect that in 3 packs of crimson Vow I didn't get a single crimson vow rare or uncommon despite not even having a full set.

    1 vote

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  4. Pre-Order isn’t available on mobile for NEO

    Neither the packs nor the draft bundles are available on mobile for preorder.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  5. Bug Preorder Bundle

    The preorder bundles for Kamigawa are not in the Store.

    5 votes

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    2 comments  ·  Store  ·  Admin →
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  6. Neon Dynasty Preorder Bundles Not Showing

    The preorder bundles for the wanderer and Kaito play are not showing in the store for preordering only the raccoon bundle is showing.

    3 votes

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    2 comments  ·  Store  ·  Admin →
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  7. Bug

    Preorders not is shop on iPad/iphone

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  8. Purchased Card - Gem transaction occured but did not get the product

    As title said, I bought a card with gems that was on sale the other day. It was an Orcus card, the transaction occured but I do not own the card.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  9. Issue with card not being added to deck

    On iOS, bought card using coons. Does not add to my deck.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  10. Gold missing

    40k gold missing from my account and I haven't made any purchases lately... it was there yesterday and I logged in today and it's gone. Nothing to show where it went.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  11. Missing Pets

    I am missing my Blue Green and White dragon pets from the mastery set. I just went in to change today from my winter fox and only the Red Dragon is there. Return the pets please multiple people are missing them and we spent money on them.

    4 votes

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    2 comments  ·  Store  ·  Admin →
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  12. Add store option to buy multiple packs with coins

    Please add an option in the store to allow the purchase of multiple packs with coins in one transaction. Each set release I buy 50-75 packs with coins but can buy only ONE pack per purchase, requiring 3 mouse clicks per purchase. WTF?

    5 votes

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  13. 2 votes

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    1 comment  ·  Store  ·  Admin →
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  14. Missing cards after purchase

    After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.

    7 votes

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    3 comments  ·  Store  ·  Admin →
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  15. Vault

    Vault Progress may not be accumulating. Cannot see vault progress within logs. I am unsure how long my progress has been stopped. Please advise.

    =(

    9 votes

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    0 comments  ·  Store  ·  Admin →
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  16. Didn't recieve gold for quest!!!!

    ANDROID, COMPLETED 40 LANDS QUEST WORTH 750 GOLD, HAD 9275 GOLD BEFORE, ONLY HAVE 9375 GOLD NOW

    FIX IT YOU CHEAP B**TARDS!!!!

    3 votes

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  17. Tried spending gold for an Ikoria booster, but when I tried to open it, it glitches out and froze as shown jn the photo

    Tried spending gold for an Ikoria booster, but when I tried to open it, it glitches out and froze as shown jn the photo. When I restarted the app, my hard earned pack disappeared. The glitch is shown since I have the same number of gold after I bought the pack. PLEASE HELP!!!!

    2 votes

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  18. Many orders of cards in the shop not in my library

    Like a few times before, I bought some gems to buy in the shop cards, for I had a few idea's for new decks.

    When I was looking for the cards later, they weren't found in my cards to pick for my deck. I thought maybe I did something wrong, but the gems where gone.

    Now today I did it again en clicked on claim, but still again, not to be found. But now I took some picture's from my phone (where I play magic on) to have proof.

    3 votes

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  19. wrong display in shop

    the shop displays the pixel art snow covered mountain. I bought it, but it gets me the borderless standard art

    1 vote

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  20. Quality of life suggestion

    Just let me buy 10 packs at once. I'm not even asking for a discount, i'll pay 10k gold. I just don't want to click 30 times (at different screen locations) to buy 10 packs.

    3 votes

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