MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. charge

    I was charged 4x for 1 coin purchase. I made a purchase and received 1 set of gold. I was charged this amount 3x and another amount 1x. How do I receive a refund for the duplicate charges? I'm only looking to dispute the 3 additional charges. Let me know if there is a way to be refunded without going through the credit card company.

    1 vote

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  2. error

    Hola,me sale pantalla en negro y no me carga el juego en epic games,que puedo hacer?

    1 vote

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  3. Daily deals-appearence bug

    A few days now, the orange box encircling the first (left) deal (Dovin avatar on the screenshot) is mispositioned. Normally, that orange box should obviously surround the first deal, not "cutting through it".

    1 vote

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  4. 3 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unable to login to Eventlink

    Hello,

    I have been unable to login to Eventlink. I just recently activated my Wizrds account. Does anyone have the solution to this?

    1 vote

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  6. Opened 5 Core 2021 packs, all 5 had Temples as the rare

    EDIT: Just opened another Core 2021 pack. Another Temple as my rare. Definitely a bug.

    I just opened 5 Core 2021 packs, which I assume I earned through my August limited and constructed placement. EVERY SINGLE PACK had a Temple land as my rare.

    Either I just witnessed something astronomically unlikely, or the "construction" of those packs is bugged.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Kor Warrior token small "misprint" on lower corner

    i found a small bug on kor warrior token when browsing the shop.
    there is a small Pink area on the lower left side of the token.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Shop is down

    I am currently getting an error message when attempting to purchase gems. I would really like to give you guys money. But i am unable to make purchases at this time.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Shop is down

    I am currently getting an error message when attempting to purchase gems. I would really like to give you guys money. But i am unable to make purchases at this time.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Pets

    I bought the mastery pass and I have not received the pets of the levels below which I am. I am at level 79. I only have the first pet.

    Cheers !

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. getting gems in packs intead of rare/mythic card and aren't even close to a full set

    This bug has been happening alot lately. Seems to happen more consistently when you open 10 packs at a time. On several occasions i was given gems instead of a rare/mythic card. Has happened with Ahmonkhet packs and m21 packs. As of now there isn't a single mythic in my Ahmonkhet collection that i have 4 copies of. Every time this happens i am essentially paying 200 gems to get 20 gems back. I can't in good conscious continue to spend money on this game until this is fixed. Thank you for your time.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Missing Mythic redemption at level 80 in mastery pass

    I reached level 80 and had 2 mythic wild cards and now I still have 2. I did not get the one for reaching level 80 and I paid for a mastery pass. I think my last action was to view the battle field.

    I'm 99% sure that I had the 2 however I'm sorry if I am wrong.

    Please look into it.

    Thank you.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Missing Mythic redemption at level 80 in mastery pass

    I reached level 80 and had 2 mythic wild cards and now I still have 2. I did not get the one for reaching level 80 and I paid for a mastery pass. I think my last action was to view the battle field.

    I'm 99% sure that I had the 2 however I'm sorry if I am wrong.

    Please look into it.

    Thank you.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Missing Mythic redemption at level 80 in mastery pass

    I reached level 80 and had 2 mythic wild cards and now I still have 2. I did not get the one for reaching level 80 and I paid for a mastery pass.

    I'm 99% sure that I had the 2 however I'm sorry if I am wrong.

    Please look into it.

    Thank you.

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 rare after field banning

    After field banning, i received only 1 wildcard, shoudn't be four copies, since i had the full playset?

    1 vote

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  16. not getting gold

    I purchased a daily deal and spent 10 gems to get 550 gold. I purchased it and my gold amount stayed the same.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. so i was pulling packs from M19 because i needed one card that card being Ajani's Welcom 15 packs later i pulled it but its somehow vanished

    i was opening M19 packs because i needed one card to replace charmed stray in my deck that card being Ajani's welcome. As far as i know you can only get it in that set. Fifteen packs later i pulled it, well it's no longer there when i load up my card collection, everything else is just not that card.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. I completed set mastery level 80 but I don't have my pets

    I don't have my bolt hound or peaceful pup

    4 votes

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  19. Delete my account

    Delete my ******* account, as I've asked you to do multiple times thru the normal support channel, but since nothing happens I'll just post this here too.
    DELETE MY ACCOUNT, YOU ******* *****!

    0 votes

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  20. My Jace deck code doesn't work

    Hi,
    I have received my deck Jace with a card code and it don't work when i enter it in game.
    How can i fix it?
    Thanks

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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