MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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422 results found
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Store bug 9/25/24
Apparently WOTC doesn't want my money. I have tried two purchase gems since yesterday evening and when I choose the gems I want to get, it only shows that it is working but never completes the task. Ordinarily it goes to the screen showing the payment method and total but it is not functioning. It does nothing. I am unable to stop the action or do anything else in game. I have to manually force the application to quit. Great work by your computer sciences division. I hope you see this as sarcasm.
4 votes -
No gems from booster
I crafted all cards from duskmourn but when i opened my packs there were no gems in there! what is going on????
2 votes -
Cannot Purchase Gems (no response from they game at all regarding gem purchase selection)
PC-Windows 11
Every time I select the option of the gem pack I want to purchase it just goes away as if I clicked off of it.
1 vote -
mtg arena (Epic games launcher) starts on mac 2018, then freezes at first click
I run mtg arena on a mac 2018 with epic games launcher.
my issue started last week (the update before duskmourne).
The game starts. Then when I click e.g. on a limited format, the graphics feezes, sound goes on. The activity monitor from mac shows that the GPU has '5 million minutes time usage'.
This bug is strange as the start screen works.
Strange also: when i click play and join a match directs - it works!
It just eventually crashes.
It always crashes when i click on a limited event (the screen where you can pay to join it)…5 votes -
Game stops responding and crashes if it has to connect to network.
Every time I open the store on mac, the game stops responding and I have to force quit which creates an error message. It already crashed my laptop once. only happening post duskmourn update
7 votes -
missing card from free DSK packs
Just pulled an Unstoppable Slasher from the 3 free DSK Packs. I then pulled a 2nd copy from a 45 pack purchase and it didn't show FIRST on top cementing my memory, but when I checked my collection there was only 1 copy. This is after 1/5 of my card cosmetics were deactivated or turned off without any reason.
3 votes -
Missing card bundle
Before the update, I purchased a duskbourne card bundle and when I went to open my packs, they disappeared. I went to the store and the bundle isn’t even available anymore and I’m not too sure what I can do.
3 votes -
Music suddenly stops while opening 3+ packs and does not come back until relaunch (PC)
When I go to open packs, usually 3 or more, which is when the set's thematic music comes on, the music plays for a few moments, but then suddenly stops, and then the background ambience also suddenly stops. Sound effects still work, but ambience and music both stop permanently until the client is relaunched. This has happened with Bloomburrow packs and Duskmourn packs, I haven't tested any others. The only way to fix it that I've found is to relaunch the client.
2 votes -
Currency change option
Simple - add an option to change the currency on the client (all platform), so the user can decide which is the best fit.
4 votes -
Store not working properly
Store not working since 4days days (mac,pc) when i'm trying to pay or add payment method with paypal the site is not responding
3 votes -
New set bundles not available
I am unable to purchase the new set bundles from my PC, they appear correctly on my phone though.
2 votes -
Alchemy pack didn't give cards
Bought an Alchemy Pack today and when i went to open the pack no cards were awarded yet it used the alchemy pack.
3 votes -
Bloomburrow mastery reward
Bloomburrow Mastery Reward
I have reached lvl 69 and lvl 70, i didn't receive the uncommon card reward.
2 votes -
Duskmourne Pre-ordering disappeared
The Duskmourne season pass pre-order was supposed to be available for purchase until the 24th, but it disappeared from the store on the 19th (maybe 20th). Weirdest request ever, but please allow me to spend money on your game...
2 votes -
Bug achat de boosters
Depuis la mise à jour du 13/09/2024 impossible d'acheter des boosters.L'application fige quand je vais dans cette catégorie.Le reste fonctionne. J'utilise Windows11 avec un pc lenovo T580
2 votes -
Buy the packs in the store and get nothing
I bought two BLB Alchemy packs in the store and get nothing, 0 cards. And the appearance of the packs is weird. How can I get what belongs to me?
1 vote -
Mastery pass
Dont have enough orbs to complete mastery pass? I need two to get jace sleeves but only 1 left?
2 votes -
Mythic Pack yields Rare Wildcard???
Are you gonna fix this mythic pack giving a rare wildcard when it should give a mythic wildcard? Paid 30% extra just to get **** on here.
2 votes -
Crash on store open
Galaxy z fold 4. When I click the store tab, it loads for 2 seconds then crashes. Has done this consistently for about a week. I'm trying to pre-order duskmourn.
10 votes -
Not enough Mastery Balls in Mastery pass
Im almost done the mastery pass and i need 3 more mastery balls for the rest of the cards and im only going to get 2 mastery balls by the end of the pass
4 votes
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