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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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808 results found

  1. Lost Gems from Wonky Drafting Servers

    Hello, I missed out on 3 drafts (4500 gems) while the server was being difficult the other day. I should have just stopped trying, but every time drafts came back online I hopped right back in. I was able to play the matches but my draft decks were always really screwed up and basically sealed pools. Will we be refunded for these events?

    2 votes

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  2. 15 Alchemy boosters?

    Hello, in the shop there's no more the option to buy 15 Alchemy boosters at the discounted price of 10000 gold (and I assure you I never ever bought cards this way). Can you please restore this feature, Wizards (maybe when Wilds of Eldraine Alchemy will come out)?

    1 vote

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  3. Perdida de sobres

    He abierto 33 sobres que tenía y las cartas no se han añadido a mi colección, ni están los sobres.

    1 vote

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  4. (1) Wilds of Eldraine (Mythic) pack purchase does not increase gold pack count

    I purchased a single Wilds of Eldraine Mythic booster with 260 gems, but it did not increase the tracker for a gold pack. It was the last slot needed before being rewarded the pack.

    2 votes

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  5. Purchased infinity orbital lands for the first time on iphone but they are not showing up in my collection.

    I’m using an iPhone and I just purchased the unfinity orbital lands in the store for the first time for 4000 gold. When I went to add them to my deck they aren’t showing up in my collection. No matter how I search for them. Is anyone else having this issue or is it just me?

    1 vote

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  6. No daily deals. No quick draft.

    I see no daily deals today. My phone received a notification for turning gold into more gold but when I go to the store there is no daily deals. Also is there no quick draft?? I see none.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  7. Dominaria United Mythic Packs turning into regular packs on PC

    Dominaria United Mythic booster packs switched to regular packs on PC

    I purchased x3 Dominaria United Mythic packs on My PC (Windows).

    packs purchased with in-game currency, not gems.

    I opened the first pack, but was not rewarded with a mythic rare.

    I then noticed that the packs were the normal versions, not having a reddish banner pattern.

    I went back to the store, double checking that I did indeed buy mythic packs by purchasing an additional one, using the same in-game credit.

    Upon going back to the tab to open packs the remaining packs as well as the newly…

    2 votes

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  8. Issue with opening packs

    I opened 10 mythic rare packs and 4 regular packs from Wilds of Eldraine. Many of the cards required from the packs are not in my card selection (Spellbook vendor, Food coma, Three blind mice to name a few). I used three rare and eight common wildcards (that I can remember) to redeem cards before noticed that many cards are missing.

    1 vote

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  9. Pack purchase problem

    I just purchased a WOE mythic pack which is supposed to have a guaranteed mythic in it but I didn’t receive any mythics (see attached photo for what I did receive)…I am playing on an iPhone 8+ with os 16.3.1…can you please fix this issue and properly reward me the correct mythic prize that is supposed to be awarded in the pack

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  10. Standard packs: ONE appears with a warning that is not standard legal

    If you select some Standard expansions (i.e. ONE), when you buy packs, it appears that they are not Standard legal. I think this may depend from the fact that the rotation changed this year.

    1 vote

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  11. Dominaria cannot be played in the current Standard

    Hello, I would like to buy few boosters of Dominaria United in the store, however there is written "Important Note: This cannot be played in the current Standard format". I see only three sets where this note is not written. Am I missing something? I came back to MTG so I am rather a new player still.

    1 vote

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  12. white anime bundle not showing up in card styles

    after collecting 5.5k coins and purchasing the white anime card styles bundle. only one of them shows up in my card list for my deck. Smothering Tithe; although purchased through the stores bundle. does not show up in the card styles selection screen even though it's already acquired.

    4 votes

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  13. Issues with gem purchases

    I cannot purchase gems. Every time I click purchase, I get a loading screen that flashes the message "Waiting for server..." Incredibly frustrating seeing as I am trying to give you all money.

    1 vote

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  14. 1 vote

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  15. No Mastery pass rewards, level 9

    No Mastery pass rewards, level 9
    no double mythic rare card gained.

    version: 2023.29.0.4661.1027930

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  16. See bundle contents

    Why can’t I see bundle contents on my iPad?

    1 vote

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  17. standard

    ファイレクシア完全なる統一以前のパックにスタンダードでは使用できませんと注意書きが出る

    0 votes

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  18. Redeem Code Failure: Code Already Redeemed

    I recently started playing Arena again after a few years. I deleted my account a few years ago because I wasn't having fun anymore.

    When I created my new account, I tried entering codes for free packs and sleeves. However, some of the codes didn't work. I got an error message that the code was already redeemed, but I didn't receive anything for it.

    I only get the error message for codes that I redeemed on my old account, which uses the same email address as my current account. Is it possible that the system can't tell the difference between…

    2 votes

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  19. [Translation] Missing translation on booster opening

    During the booster opening process, the orange button on the bottom right has a missing translation ;)

    Have a nice day

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  20. Borderless Anime Styles: Rarity Shifts & Cosmetics in the Store

    Specifically, Smothering Tithe and As Foretold are rarity shifted reprints in WOT which cannot be used with the previous printings as the client considers rarity shifted cards as completely different entities and will not allow for users to equip cards from the original Arena printing with the new cardstyle, therefore requiring users to recraft cards from the corresponding printing.

    I imagine that the likelihood of having it so all cardstyles are usable across all rarities is unlikely, but I believe it would be the optimal solution.

    Failing that I would appreciate if this was at least better communicated in the…

    3 votes

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