MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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253 results found
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I did not receive all of my pre-order packs
I bought both preorder packs, but I only received the items in the 50 pack pre-order.
1 vote -
App crashes when trying to access store
Every time I attempt to open the store on iOS, the arena app crashes and closes.
1 vote -
Payments from Russia
Wizards plz allow payments from Russia. Nowdays USA President avoids sanctions on Russia, but you still behind political agenda. Russia and USA are friends and partners!
Also in Russia there many good magic players and they wont pay u for gems)1 vote -
alchemy card style not showing up
I purchased the alchemy style bundle for the new set and it isn't showing up in my account.
1 vote -
purchased card styles not showing up
I purchased the alchemy style bundle 1 recently and it is not showing up in my account. Please let me know if this will be fixed and if not how do we go about getting a refund.
1 vote -
Did not receive Aetherdrift mastery pass card rewards
I am level 66 and have not received the cards rewards upon leveling up. Did not receive mythic cards at level 58 either
1 vote -
emote purchase
Downloaded latest update on mobile, saw new sticker emotes in the Store with "6 days left" and decided to purchase. Was bamboozled when it turns out I wasn't buying new time-sensitive emotes, but actually the Aetherdrift sticker emotes that I had been avoiding up until now. Lost 6K gold to this visual bug. Would have sucked to lose actual Gems like I'm sure someone will.
1 vote -
Bought a Deck through the shop
Bought a deck on the 31/03/2025 and did not receive all the card that comes with the deck. Please see the screenshots below and fix this matter. Thx
1 vote -
Pack cards greyed ot
I bought the 10 pack mythic and when I opened it it showed everything except the “rare/mythic” cards where it normally says “reveal” but there was only a “continue” button and the cards didn’t flip over. I tried clicking continue thinking Maybe the button changed with the update, but it just kicked me out. When I looked
1 vote -
1 vote
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MYTHIC PACK - ALCHEMY SUBSTITUTION
Have Mythic Packs duplicate protection substitute the Mythic card for an Alchemy Mythic card in the same set, ONLY when the purchasers account already has all of the Mythic cards in that set, and before switching them to the 40 gem default. Only when the purchaser has all of the Mythic cards in both the base and Alchemy set should the Mythic card convert to gems.
1 vote -
Failed purchase
Bought a Goblin warrior card of some sort today for 2k gold. Game took that gold but did not give me the card I purchased.
1 vote -
Please, bring Unstable lands back to the shop
It would be great if lands like the John Avon lands like Unstable came back to the shop!
I couldn't get them at the time as I wasn't playing at the time and would love to add them to my collection.
I would definitely buy them this time, and also other similar style full landscape lands.
I hope my request can reach you.Thank you
1 vote -
Not receiving all earned mastery orbs from Aetherdrift
By now (lvl40) I should have received 4 Orbs but I only received 2 of them.
1 vote -
1 vote
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Not receiving Mastery Orbs
I reached Mastery 51 and the orb did not appear in the Mastery Pass orb spending area. I might not have gotten the card style either
1 vote -
purchased Bundles not received
Yesterday I bought several bundles for in sum 4400 Gems. But I did not get the cards so far. Same for 1 card I bought in Daily Deals. Please help me here
1 vote -
Champion Deck Not discounting for cards I already own
If I go to buy the preconstructed Champion Decks from the store, it's showing that it will be charging me for copies of Blooming Marsh (the Kaladesh version). I own 4 copies of Blooming Marsh from OTJ. It would be a bit less weird if it was wanting to charge me because I didn't own the current standard printing of the card, but either way, it shouldn't be charging me for a card I already own 4 copies of. This was an issue that was noted a while back with these decks, but it seems like it's still happening. I…
1 vote -
Didn't receive alt art after buying it.
i bought the alt art for Giada, Font of Hope and it wont let me use it, or craft it. the Alt art is bright like i own it but i cant use it.
1 vote -
Golden pack missing after buying 10 packs
I purchased 10 kamigawa mythic packs and didn’t receive the golden pack from purchasing 10 packs. Check my log
I’m playing on iOS
1 vote
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