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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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363 results found

  1. Frezzing up and losing a pack

    I completed my daily quests on my android and I was rewarded with a pack from brothers war. When I tried to open the pack my game froze up mid animation. Once I reloaded I had no new packs to open, I saw no new cards in my collection, and I'm on level 9 for progress. Level 8 is a pack and level 10 is a pack but level 9 is a blank so unless I'm not understanding something I think I may have lost xp progress as well.

    It's possible I did receive my cards but I genuinely can't…

    1 vote

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  2. Brothers War Mythic Packs Giving Gold Wildcard

    This bug seems to have been around for a while but you're giving rare wildcards instead of mythic wildcards out of mythic packs. It's unfair to pay extra for the pack and then be capped at a gold reward.

    1 vote

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  3. Golden Pack Rewards Incorrect

    I'm writing to note that on your website it says that golden packs will have at least 2 rares from the most recent standard set (in this case, Brother's War). However, the last 2 packs that I opened had 1 and 0 Brother's War rares, respectively.

    Kindly fix this issue as it is directly opposed to what is being advertised.

    https://magic.wizards.com/en/news/mtg-arena/introducing-mtg-arena-golden-packs

    1 vote

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  4. (Mac OSX) Purchase results in a hang

    This is from my own logs.
    Nov 19 18:10:58 [Username]com.apple.xpc.launchd[1] (com.apple.mdworker.shared.01000000-0100-0000-0000-000000000000[590]): Service exited due to SIGKILL | sent by mds[137]

    1 vote

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  5. I bought the Mastery Pass, but I don't have in my collection the Brother's War sleeve

    I bought the pre-release pack that included the Mastery Pass and I have the tokens, avatar, play-in-points, extended arts but not the Borther's War sleeve

    1 vote

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  6. Locked Cosmetics - Retro Frame Collected Company & Basic Lands

    Please stop locking cosmetics so that they are unavailable. Old basic lands such as APAC and Euro or even basics from sets before a player created their account are unavailable. There is also a Collected Company retro-frame cosmetic that is unavailable.

    If you’re trying to make some cosmetics rare then simply price them with a higher gold cost so players have to work harder to get them. But everything should be at least available for purchase so players can work toward the items that they like the best instead of stockpiling gold or using gold to purchase cosmetics that they…

    1 vote

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  7. Purchased but didn't receive retro artifact bundles

    On 11/15, I purchased all four of the retro artifact bundles (2 with gold and 2 with gems). None have shown up in my card pool. Using PC.

    1 vote

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  8. Maestry pass not activated

    I have bought 2 maestry pass last week (brothers war and dominariaunited) wirh 20% discount, but it look like I hadn't bought it, because it isn't "activated". Why? Thanks

    1 vote

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  9. Mastery Pass Rewards Displayed Incorrectly

    When you click on the "3400" gems button in the Mastery pass to purchase the Mastery Pass, the 5400 gem version that includes 5400 levels still displays the Dominaria United rewards. The rewards it displays are the Jaya profile, the goblin pet, the Dominaria set symbol, and the Brother's war card back/sleeve.

    1 vote

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  10. Give option to purchase Preorder bundle with gems and gold

    With every set release in arena there are two pre-order bundles for $49.99. Please allow us to also use the equivalent in gems or gold to purchase the bundle.

    1 vote

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  11. 1 vote

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  12. Bug- store purchase not reflecting

    Using iOS. As I opened one Ajani, sleeper Agent I decided to purchase two more from the store. The store took my gold but alas I don’t show the other 2 Ajanis when trying to build a deck!

    1 vote

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  13. White screen for changing Paiement method or buying from store

    In the store while clicking on the "payment method" link or trying to purchase in € the welcome bundle pack (or any other bundle in €) I have a small white screen.
    I have the correct .Net package (as described on the support page reporting this issue) .

    platform : PC
    OS : Win 11

    I can't make any purchase using currency € (or $) the window supposed to have the information (VISA etc) is blank.
    I can't change the payment either (that was said on the article about this issue ) so I'm stuck.

    Thx.

    1 vote

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  14. ストア

    ストアでシヴの壊滅者を購入したのですが、デッキ作成時、カードが出てきません。リストを調べると未所持の状態になっています。カードの付与をお願い致します。

    1 vote

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  15. Economics + Mastery Pass: A game with two currencies but has 4 currencies which is becoming too many

    World of Tanks is a game of WAY TOO MANY currencies. I hope you dont add to the numerous count. Specifically MTGA has 4 currently: gold, gems, booster packs and random uncommon/rare/mythic rewards. World of Tanks has at least 10+ currencies.

    What makes the mastery pass too convoluted is how many currencies you are earning back as the 3400 gem payment. Rather WotC should strip it down and make a pass that has a clear outcome. Comparing Siege’s season pass: Its a guarantee you earn the content upfront (as its released throughout the year while Ubisoft earns a discrete yearly…

    1 vote

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  16. Purchased Daily Deal Card Not Showing Up

    I Purchased the Daily Deal Sorin and didn't get the card treatment today 11-5-2022

    1 vote

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  17. 1 vote

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  18. 1 vote

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  19. Ikoria Lair of behemooths Mythic Booster problem

    So I was opening an Ikoria Lair of beheemoths Mythic booster and it gave me as a reward for collecting all the mythics in the set some gems when I haven´t even collected 6 of them. Not only they did not give me my mythic card but they didnt give me any gems neither.

    1 vote

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  20. Not enough mastery orbs

    As you can see, I have 3 open spots for orbs but can only get one more. The mastery pass is not providing enough orbs to complete mastery.

    1 vote

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