MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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Lost pack
Game crashed as I purchased booster, could not hit claim button, out 1000 gold with no booster
1 vote -
I purchased the daily deal pack but the image wasn't showing.
I purchased a pack thinking it would be kamigawa as the card style were from kamigawa, but the pack is kaldheim and I would like a refund.
1 vote -
ストアでジェムを購入できません
ストアにて20000ジェムを購入しようとしたところ「お客様の支払い手続きの待機中です」というメッセージが表示されたままになり1時間以上たってもそのままでした
1 vote -
対人ドラフト参加権について
①対人ドラフト参加権を所持している状態でマスタリーパスを購入しましたが、対人ドラフト参加権の枚数が増えておりません。
②プレミア・ドラフトでまだ2敗しかしていないのに、プレイが打ち切られ報酬が確定しました。上記2つの不具合が発生しました。無課金での遊戯ならともかく、上記2つは両方ともジェムが絡んでおります(マスタリーパスのためにジェムを購入しています)
何らかの対応を求めます。1 vote -
purchase error
failed to get gem for 2 days,still failed after restart many times
1 vote -
Pre release code not working
Today I bought a Neon Dynasty Pre Release box and went to go put my code into arena to get the six packs but it says it was already used. Not sure how this can be because the boxes come sealed.
1 vote -
Season rewards
I didnt receive my season rewards from january, i was a emerald tier
1 vote -
Sticker Emotes clip behind store display when moused-over
NEO Sticker emotes don't display correctly on MOZ in store prefab.
This didn't happen on first time in the Store, but when I returned and viewed the store offer it hecked up.1 vote -
Open pack bug
I've tried to open packs 2x and both times this happened. I don't want to open anymore because I tried to look at collection to see what I got and there was nothing new...2x.
1 vote -
Bug
Windows client.
Store: Featured tab: Hover over the "Kamigawa Sticker Bundle" at the top of the border. There is an invisible hitbox above the actual graphic, and when the cursor is at that boundary, the icon animation stutters extremely fast between frames, in what could be a dangerous epileptic trigger.
1 vote -
Store: No Option to Purchase Alchemy Boosters
Steps to Reproduce:
Go to the packs tab under the store page.
Expected Result:
Purchase options for Alchemy boosters.
Actual Result:
No purchase options for Alchemy boosters.
1 vote -
Cosmetic item purchased but not appearing as an option
I bought the jungle hollow cosmetic but it does not appear when I try to switch it over in the deck builder
1 vote -
Purchases missing
Purchased environmental sciences a few days ago and it still isn’t in my collection, but my gold went away. Today the exact same thing happened when I purchased the 4 new planes walkers deal . Paid 4000 or 5000 gold and now I have nothing . Thanks again! Should I just not buy the deals of the day?????? Please fix and address this problem
1 vote -
Draft Token Disappeared
I bought the 3400 gems to go and use to purchase the kaito set mastery bundle that came with the pet his avatar and a draft token at least that's what the picture showed before I used the gems to purchase it but when I went too any of the drafts it shows I don't have anything of the sorts
1 vote -
Kamigawa Mastery pass not rewarding Mythic cards
I’m on IOS and the Kamigawa mastery pass is not rewarding Mythic rare cards when it should. This is the second major bug I’ve come across after the 25,000 gold Kamigawa snow lands not functioning as snow lands. Super frustrating!
1 vote -
achat
Bonjour,
Depuis plusieurs semaines, les cartes achetées en boutique offre journalière sont débitées lors de l'achat mais non ajoutées à la collection.
J'ai déjà eu ce bug semaine dernière, croyant que la carte allait apparaitre au renouvellement de l'offre, mais ce n'est pas le cas.
Merci de revoir ce bug rapidement.1 vote -
Deals sshop glitched
The shop is glitched after kamigawa update ....spent coins on ephemerate and tezzerets gambit only to recieve nothing as apparently the cards dont exist ? Cant find them any where and am very unimpressed with this update so far as i got lagged out of 2 games i payed 10k to be in forcing me to lose from a strong position
1 vote -
1 vote
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Did not receive my 50 packs from the prepurchase with tokens and such.
I have not received the prepurchase 50 packs with the tokens and such for Kamigawa. I cannot report it as the site keeps asking for login info and never goes beyond that. Is anyone else having this problem?
1 vote -
Store not working
I keep getting this screen when i try to buy something. please fix this
1 vote
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