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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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370 results found

  1. The packs that I exchanged for gold do not appear

    I bought packs redeemed with gold and could only open one pack. I need them to be able to recover the rest of the packages as Only one can open

    1 vote

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  2. Bought with coins didn’t get items

    I purchased some Ajani cards with coins on the daily deals… I don’t have those cards available. I attached two photos of proof. Please email or text this website layout is difficult to navigate.

    1 vote

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  3. Update the drop rate webpage for DMU

    Can you please update the drop rate and mastery pass description page for DMU? Specifically I'm wondering how the system handles rare card rewards which are specific cards (not ICRs) which the player already owns.

    The below page would have the info I'm looking for, except it's only been updated for HBG...

    https://magic.wizards.com/en/mtgarena/drop-rates

    1 vote

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  4. Packs Contained One Card Each, Missing the Rest

    I just cashed in 3000 coins for 3 regular Dominaria United packs and went to go open them. The first pack opened normally, displaying all the cards on the screen. I still had two packs left to open, but when I clicked on the next pack it just showed me two rare cards at the same time, already revealed, and no other cards in the pack, and apparently that action consumed BOTH of my packs. I'm not seeing any other cards in my collection that could have been the undisplayed cards from those incomplete packs.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  5. Wildcards in the season pass

    All of my wildcard rewards have not been awarded to me throughout the recent most battlepass, I've lost out on like 3 or 4 mythic wildcards and a couple of common and uncommon wildcards. This is very annoying and also causing my progress on my deck to be paused.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  6. pase de maestria no entrega cartas miticas

    el pase de batalla entrega cartas poco comunes cunado debería entregar cartas míticas, solicito por favor se resuelva este error

    1 vote

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  7. Code from promo pack of new capenna not working

    It says it has already been redeemed but I only opened the pack last night at a draft.

    1 vote

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  8. MTGA Dominaria United prerelease code redeemed, clicked redeem, but no packs were delivered

    Arena code from prerelease event was entered and accepted fine. Upon clicking "REDEEM" I have one pack, not six, in my PACKS tab. Tried code again and it says it has already been used.

    1 vote

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  9. 1 vote

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  10. Store ate my gems

    Bought Aetherworks Marvels with gems and it isn't in my library

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  11. Card sets of United Dominaria I bought in the store are not reflected.

    Card sets of United Dominaria I bought in the store are not reflected.

    1 vote

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  12. Can't open packs

    Was opening packs and now my pack screen shows the following:

    Tried restarting client to no avail.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  13. 2022.18.60 Pre orders are not available dominaria united

    It’s sept 1, the version of the app is 2022.18.60 but I can’t open my preorders and dominaria isn’t available.

    1 vote

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  14. Arena don't give me a rare wildcard that i found in a baldur's gate pack

    Receive rare wildcard in pack, purchasing pack but the rare wildcard counter don't change

    1 vote

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  15. Bug store related

    A purchased card can not be found in the collection, however the gold has been taken

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  16. Bundle purchase bug

    I made a Bundle purchase with gold coins in game, and the cards did not appear in my collection, even though the gold coins were deducted.

    1 vote

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  17. Not getting the item from the store

    I bought Boseiju, who endures with one of the daily deals in the store, but i never recieved the card in my collection

    1 vote

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  18. M1 Mac when launching a game from Epic Store I have to click the button ~50 times

    https://youtu.be/URBDETgLGls

    I'm trying to launch the game from Epic Store and it always requires a lot of clicking. I need to spend about a minute launching the game.

    Video above attached of me trying to launch a game. Contacted the Epic Support - they told me to request help here.

    1 vote

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  19. Did not receive rewards for mastery passes

    Did not receive mastery pass lvl 62 1000golds reward.

    1 vote

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  20. There’s no way to see item descriptions in the store

    Make it possible to see what items are and what they contain when shopping in the store. Whereas now, you can’t. I’m on an iPad. There’s literally no description for items. What’s the adventure bundle? What am I getting for $15? Long pressing doesn’t work. Tapping doesn’t work. How is this possible?

    1 vote

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