MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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293 results found
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I have not receive the golden pack after buy de 10 packs to get it
I bought the last 2 packs to get the golden one, but i didn't recieve it and now i am 0/10 for packs to open again, it doesn't fell fair, not all the people have the same time to spend to loss that kind of progress.
1 vote -
Mastery Pass Rewards bug-glitch (probably caused by orb animation)
At the beginning i thought i lost the rewards (several Mythic cards) from Mastery Pass of the previous expansion (Final Fintasy), but then i contacted support and verified that actually i got them, even if i didnt see the showcase when i completed the levels.
Afrter i noticed (it keeps happening in the present with Edge of Ethernity) that it always happens after the animation of the Orb reward. So for some reason when i complete a level that includes an Orb and something else i see the Orb animation and nothing else. I dont see packs, i dont see…1 vote -
Dragon Eye Full Art Lands Missing
No Dragon Eye Full Art Lands in the Store and have not returned as promised
1 vote -
Product Suggestion
Bought 10 Takir packs for gold - got 2 more of Waystone Guidance, which i already had 4 of - please return lost wildcards
1 vote -
purchased card bundle at store and not appearing in owned cards
purchased the new card bundle for 6500 gold and cant use the cards. never happened before but would like to use my cards please mtg wizards!!
1 vote -
Wildcards purchase
I bought rare wildcards, my bank charged me for them but I do not see them and I am not able to use them.
I received a message like “unexpected error” or sth like that.
Please give me my wildcards or refund the money.
Thank you
1 vote -
Longer time to buy product
Hello
I get paid on the 1st of each month, like many people.
The Final Fantasy brawl decks were only available for two weeks...
I was going to buy them with Aug paycheck, but they're just gone.Please allow product atleast two months for purchase...
1 vote -
Missing Packs from Bundle
I purchased the Pre-release Pack Bundle, and when I attempted to open the packs, I had about 7 packs (including a gold pack) give me an "okay" in black banner across the screen. The app would stop to load, and then packs would be gone, but no cards were received. I experienced this on 7/29/2025 on the Android App. Please return the missing packs to my account.
1 vote -
mastery
recompensas del pase de maestria de rotacion de estandar
1 vote -
Mastery Tracker - Missing Standard Set
Why is Final Fantasy missing from the Edge of Eternities Mastery Tracker? It is a Standard set, correct? It goes back as far as Duskmourn, so....what gives?
1 vote -
no gems available
No gems are available to purchase at the store so I'm unable to buy card packs
1 vote -
Unable to purchase gems
Gems tab in Store is empty.
1 vote -
unable to purchase gems
Gems tab at store does not have any of the usual choices for gems purchase. Empty
1 vote -
Rotation et les serveur à 2 dollars de chez WoC
Alors WoC malgrés tous les dollars que vous devez prendre un jour de rotation parce que tous les demeurés de service se jettent sur la nouvelle extension, vous arrivez même pas à fournir à vos clients une connexion convenable?
Vous avez vraiment honte de rien....
Bien heureux de vous avoir jamais donner le moindre dollar.
1 vote -
Store User Interface Improvement on “Missable” items
In the image with FF Avatars, there are two Gem prices, one is a lower, discounted price, and the other appears to be the original.
In the image with the upcoming Edge of Eternities items, there is only one price for Gems, lead me to believe that once it leaves the store it is gone for good.
Is this an indicator that the Final Fantasy Avatars (and similar priced items) will leave the store entirely or just go back to the original price?
It would be helpful as a consumer to more accurately discern which items are Limited/One-time only/Likely to…
1 vote -
Esta sendo possível comprar dois pacotes iniciais de 5 dólares
Descobri um bug no qual torna possível comprar mais de uma vez os pacotes iniciais em particular o de 5 dolares
1 vote -
Esta sendo possível comprar dois pacotes iniciais de 5 dólares
Descobri um bug no qual torna possível comprar mais de uma vez os pacotes iniciais em particular o de 5 dols
1 vote -
Not getting mastery pass reward - twice!-FF
I should get a reward of a card after level 50. I just completed a level and got no reward. This happened to me once before. I just let it go. Now it happened again. So I wanted to report it. Completing a level is hard and a promised reward should be given.
1 vote -
Purchased planes swamp and mountain lands in store this morning. They are not correctly showing up. Now not available in store.
Purchased new planes, swamps, and mountain land cards from the store this morning. They are not correctly showing up in my inventory. They show up as lands that I already have now they are not available because I purchased them in the store. The coins were deducted from my account. I am using Apple iOS system.
1 vote -
Daily Deal Pack
Went to buy the pack for 900 gold and the warning for the upcoming rotation popped up. Past that and purchased the pack and lagged for several seconds until a "Store Error" message popped up. Went to Main screen then Packs, nothing there. Back to Daily Deals and the pack shows Purchased.
1 vote
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