MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Alchemy Card Warning in Store

    To prevent accidental purchase of Alchemy cards, please add a warning in the store, to indicate whether a card is from Alchemy.

    1 vote

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  2. Incorrect mana costs displaying on custom card art in store

    The mana cost displaying on these cards in the deals section of the shop are all 1 colorless less than they should be.

    1 vote

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  3. Bug ao abrir buster mítico

    Após coletar 1300 comprei um buster mítico, travei a tela do celular para resolver uma atividade, logo destravei a tela e tentei abrir o buster e apenas apareceu um botão de "ok" e as cartas não apareceram na coleção.

    1 vote

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  4. 1 vote

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  5. Sorin the Mirthless

    Yesterday wednesday april 13 i bought "Sorin the Mirthless" in the store for 2000 coins and it doesn't show up in my card list.

    :'(

    1 vote

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  6. resources disappeared

    hi, my gold gems and wildcards just disappeared without reason? I lost 5 wildcards 1400 gems and 5000 gold after finishing a sealed ravnica mixer and I'm speechless!!

    1 vote

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  7. purchased item

    Purchased the daily deal - but the card isn´t in my inventary... no where to see...

    1 vote

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  8. RECOMPENSA DE EVENTO INCORRECTA

    Compre un sobre (MITICO) de kamigawa dinastía de neón y en las recompensas me salió una carta de comodín (RARA) en la publicidad del evento textualmente sito "¡las cartas raras que salgan en este sobre solo serán raras míticas!" de acuerdo a lo anterior el comodín raro que me salió debió ser mítico, les pido la colaboración sobre este tema para recibir mi recompensa adecuada.
    adjunto archivo de registro 2022.14.0.4045.919546

    1 vote

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  9. App Store problems

    It’s clear the developers don’t care or listen to the customers in the App Store every time you give a star rating lower then 3 and write a review they delete it even if there is no profanity. I’ve attached a pic of the last review I left and has already been deleted, I’ve also left better reviews and worse ones and they all get deleted so it’s clear none of the developers give a flying flip

    1 vote

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  10. limited draft-price and rewards

    Give us a pass for limited. This is just insulting how expensive it gets if you try to ladder with drafts. I hit mythic before, was like 150+ $ i guess. For one gamemode? Usually i dont get mad if i lose some games, but the fact that its like 10$ everytime i start a new draft? This is wrong.

    Give us a phandomdraft like hs-arena, so we have the choice to not keep the cards. Or let us trade packs/cards for gold/gems. Please!

    1 vote

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  11. Purchased illustrations are not reflected

    Previous events and illustrations purchased in the store are not reflected on the competition screen.
    Please fix it or make up the gold in the store and the total of 20,000 gold for the 8 event entries.

    1 vote

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  12. i didn't receive all the mastery pass rewards

    hi since 02/24 i noticed i didn't received all the reward i was supposed to receive from the neon dynasty mastery pass i purchased on my mtg arena account. i tried ti conctat the customer support via mail (as i usually do) but didn't received an answer so i'm tring here.

    i would like to receive all the reward i was supposed to receive.

    i noticed i didn't received the mythic ircs from levels 5 11 18 31 etc, i don't know if i received the right amount of Gold gems and packs i was supposed to because i didn't…

    1 vote

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  13. 1 vote

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  14. 1 vote

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  15. The product is double

    The product is double
    2022.13.10.4008.913722

    1 vote

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  16. I am not geting mythic wlidcards

    I can't get more than one mythic rare wildcard, whenever I would get one so that I would have two my UI still shows that I have one. I have lost 3-5 mythic rare wildcards this way.

    1 vote

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  17. Did not get my purchase

    I purchased a bundle of avatar and protector but only get the avatar.
    Then purchased a set of planeswalkers and didn't get any card this time.

    1 vote

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  18. Bought packs disappear with coins.

    Hello,
    Yesterday 03/03/2022 I boght 11.000 coins in packs just when the server went down. Then when I could reconnect I didnt get my cards nor my coins.
    Please can I have my coins so i can buy my cards back?
    This is really game braking.
    Thanks you.

    1 vote

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  19. Mastery Pass mythic

    I purchased the Kamigawa: Neon Dynasty Mastery Pass today and did not receive any Mythics from my progress. I played until I got another unlock for a Mythic and I still did not receive it. How go I get the bug fixed?

    1 vote

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  20. I signed up for the Jump In! event, but every time i tried to enter the event, I cannot connect

    I signed up for the Jump In! event, but every time I tried to enter the event, I cannot connect. I tried to reconnect, but to no avail. However, Arena still collected the 1000 gold fee. I have no issues connecting when playing Standard Best of Ones though.

    1 vote

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