MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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312 results found
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Esta sendo possível comprar dois pacotes iniciais de 5 dólares
Descobri um bug no qual torna possível comprar mais de uma vez os pacotes iniciais em particular o de 5 dols
1 vote -
Not getting mastery pass reward - twice!-FF
I should get a reward of a card after level 50. I just completed a level and got no reward. This happened to me once before. I just let it go. Now it happened again. So I wanted to report it. Completing a level is hard and a promised reward should be given.
1 vote -
Purchased planes swamp and mountain lands in store this morning. They are not correctly showing up. Now not available in store.
Purchased new planes, swamps, and mountain land cards from the store this morning. They are not correctly showing up in my inventory. They show up as lands that I already have now they are not available because I purchased them in the store. The coins were deducted from my account. I am using Apple iOS system.
1 vote -
Daily Deal Pack
Went to buy the pack for 900 gold and the warning for the upcoming rotation popped up. Past that and purchased the pack and lagged for several seconds until a "Store Error" message popped up. Went to Main screen then Packs, nothing there. Back to Daily Deals and the pack shows Purchased.
1 vote -
JCBで支払いができない
ジェムを購入しようとしたのだがJCBでの支払いができない
1 vote -
Wrong crystal received from orb redemption
I used my two orbs to purchase the black and red crystal cards. When I went to add those cards to a deck, my library indicated that I had the white and black crystals instead. I returned to the store to double check and I did on fact purchase the red one because it's no longer listed. However, the white one that have in my library now is still listed as available for purchase.
1 vote -
Crash always
Over 20 times in the last 5 days i have tried accessing the store and I was kicked out of the game instantly every time.
I can still access pack page by goong via packs->get packs.
When entering that way I can then access the following pages: gems, daily deals, bundles and decks. Only featured and cosmetics pages crash the game.
Also noticed that when trying to change companion when in a deck it does the same...
I did not have this problem before and my device is up to date and good enough to handle the game. Please help...
1 vote -
Got a Tarkir: Dragonstorm Pack throught Mastery Pass. It said I got a mythic wild card, but wasn't awarded one.
I was awarded two Tarkir: Dragonstorm packs through the Mastery pass. On one pack, it said I got a Mythic Wildcard. However, I wasn't awarded one. I checked the symbols that denote wild cards, and all I had were Rare, uncommon and common, no Mythic. I could really use that wild card. Is there any way to fix this?
1 vote -
Did not receive Mythic wildcard when opening pack
I opened two packs from Tarkir: Dragonstorm, which were a reward through the Mastery Pass. The second pack I had displayed a Mythic wild card, but my symbol for wildcards only showed gold, and it showed 0 mythic wild cards. I could really use that wildcard. Is there any way to fix this?
1 vote -
Android game crashes repeatedly when entering ranked match, until match is forfeit the game crashes on load making it unable to play
Title. Most likely due to MTX as the store also crashes.
1 vote -
Can't receive 20000 Jem
I bought 20000Jem by 15000JPY, but can't receive it now...
Please give me 20000jem, or Return 15000JPY ASAP.1 vote -
1 vote
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Did not receive the pack from the mastery
I reached level 18 of the mastery and for Final Fantasy and did not receive a pack. I am pretty sure I did not get a master pack after buying 10 packs from the store a few weeks ago either. I am playing on steam on pc.
1 vote -
Missing card purchase for gold under Daily Deals.
In Store -> Daily Deals -> Purchased Planeswalker for 1,100 gold. The planeswalker is not seen in Decks under Advanced Filtering.
1 vote -
Più promozioni nello shop
Ci vorrebbero più promozioni nello shop per l acquisto di kit.
1 vote -
orb not received
Orb not received. Should have 2 but it only says one.
1 vote -
STICKER
Purchased the stickers emote and the mastery pass for the Final Fantasy set. I am unable to see the stickers on the emote page, there are just empty circles. The Chocobo companion also shows up as a dark shadow on my screen, the sleeve for the mastery pass also just shows up as grey.
1 vote -
Karlach Card back
One of the karlach card backs is bugged and not displaying on my cards after I set it. I tried to repair my game files and nothing. It’s only the one card back and the other skins seem to work fine. However I paid real money for that one particular design.
1 vote -
Borderless bundles don’t show new cards on the deck builder
I just bought two bundles from the boderless of final fantasy cards thinking that I was buying the cards too! But they are not appearing on my deckbuilder :(
I haven’t seen on the app if it is just cosmetic and I would have to unlock first the cards xc did I saw this all incorrectly? Can I get my gems back to instead pay for the final fantasy normal card packs? I really understood I was buying the cards on the bundles xc
Thank you!
1 vote -
神話パックについて。
神話パックにレアのワイルドカードを入れないで下さい。
残り一枚の神話レアでパック内の全てのカードが揃うのにレアのワイルドカードが出てガッカリしました。1 vote
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