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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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818 results found

  1. I would like to buy <Opt> card style.

    Currently, the <Opt> card style cannot be purchased with in-game currency. This is because it is set up as an item that should be obtained with a promotional code. However, promotional codes have expired and are not accepted. If the only way to obtain card styles other than <Opt> is with a promotion code and the promotion code has expired, the setting should be changed so that the card styles can be purchased with in-game currency like other card styles.

    2 votes

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  2. MTG Arena isn't completing purchases in the cash shop

    MTG Arena isn't finalising/completing purchases of gems in the cash shop.

    My bank gives the transaction the 'thumbs-up' but then I get a white screen on MTG Arena.

    This is unbelievable incompetence considering that MTG Arena is carrying Hasbro financially at the moment. It's incompetent that I can't report something as vital as this in-game. Wizards are lucky that I'm conscientious enough to report it here.

    2 votes

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  3. Compensation reward not received

    Apparently there was some problems with the servers and in the mail i was rewarded 2,000 coins, yet I never got them. I don’t have a ss of the reward, but I do have a ss of my coin count staying the same. I never bought any packs after this, and even if I somehow did I couldn’t bc I don’t have enough of any currency to buy any pack.

    2 votes

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  4. Did Not Receive Mythic Boosters

    Eu comprei 5 boosters míticos e foram entregues 5 normais.

    Ocorre que fiz a compra na loja do jogo de 5 pacotes de booster mítico e foi registrado na minha conta 5 booster normais.

    2 votes

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  5. Game crashes while opening packs

    I bought 3 March of the Machine packs from the Store. Opening the first one, the game crashed when I clicked for the second time on the last card, right after I flipped it, causing me to lose all the cards I found. Same thing happened with the second pack and with one I got from the Mastery.

    Device: android tablet Samsung Galaxy Tab S7 FE

    2 votes

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  6. Golden pack progress doesn't work with older sets

    Golden pack progress doesn't work with older sets: I've just bought 9 Brothers War packs but the progress bar seems stall.

    2 votes

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  7. Can't claim or open my pre purchased product

    I have product i pre purchased locked still i also cannot hit the claim button on it when the game starts. This is pretty frustrating o hope to get some help soon.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  8. MoM Packs

    Why is it that non-standard cards such as the companions and Sram, etc. Take up the rare slot on arena but, not in paper?

    It seems like that's unfair to us on arena, especially considering that the cards hold no monetary value to us after we receive them. Unlike in paper, if we don't play these formats, then what's the point. We bought standard packs and received historic/explorer cards in the rare slot.

    It doesn't seem fair.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  9. mastery pass reward missing

    Hi, I'm a new player who started playing in February;
    Since I fell in love with the game I brought the mastery pass while sitting at level 66 or somewhat like that.
    As of now, I'm confident that some mythic ICRs were not given to me nor added to any mythic I already own in my (little) collection because none of it showed up in the reward preview screen. I'm also fairly wondering if any of the previous rewards were given or not at all. I'll try to upload any log files from the previous days because it's been a…

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  10. Purchased card styles

    I purchased the Falco Spara, Pactweaver card style available as a Daily Deal on 4/4/2023 but the card style does not show up in the deck editor.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  11. Golden pack information persists from store

    Going to the store then directly to homepage leaves the golden pack progress and text on the screen. "Full details" hyperlink still clickable.
    Platform is Windows

    2 votes

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  12. Logging in outdated

    When I go to log in my client is outdated. So when I go to download the update, there isn’t one in the store, nor can I find one using your desire t link from the “client outdated” message.
    I just put in $20 last night so I could play some Innestrad, despite the headache it is going to cause me with the wife, and this is the message I wake up to. I recently gave up going to the store to play locally and this is my one outlet for the game I love. Please get your update squared…

    2 votes

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    2 comments  ·  Store  ·  Admin →
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  13. ストア

    ストアの日替わりセールで販売されている土地を購入しようとした所、ゴールドでもジェムでもストアエラーの表示が出て買えなかった。
    ログアウトし時間を空けても同じ表示が出るのでストアの物が購入出来ない。

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  14. daily deal trying to sell me basic lands I already own

    Daily Deal is trying to sell me four War of the Spark lands. Usually if you already own something in the daily deal, it shows as "purchased" and there is no button to purchase. These have purchase buttons. I made sure I own these by putting them into decks and making sure the decks were playable.

    to repro: on an account that owns all the basic lands from War of the Spark, navigate to the daily deals in the store.

    2 votes

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    2 comments  ·  Store  ·  Admin →
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  15. Parallax style costs

    The price of parallax card styles for Shadows Over Innistrad Remastered (SIR) cards is based on the rarity of the card's original printing, and not the rarity of the SIR version. Commons should be 2000 gold; uncommons 3000 gold; rares 5000 gold; and mythics 6000 gold. Grim Flayer and Ulvenwald Hydra are both rares in SIR, but there parallax styles cost 6000 gold, which reflects there original mythic rare printing. Midnight scavengers is an uncommon in SIR, but its parallax style costs 2000 gold, which reflects its original common printing.

    2 votes

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  16. Store tab crashing

    I've been meaning to buy a bundle for SOI Remastered. The Store > Bundles tab is crashing the app without any error message.

    I can still use other parts of the store by going through Profile > Set Collection > Store. The Featured and Bundles tabs are causing the crash.

    2 votes

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  17. Golden Pack Progress Error

    I bought 6 packs and it only filled 3 packs of progress toward the Golden Pack. I used a PC.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  18. Potential Buyer lost

    I wasn't able to make a decision to purchase "Shadows over Innistrad Remastered Bundle" since the set doesn't list if the cards are usable in alchemy.

    This is just a suggestion to list playable formats for bundles/packs to assist buyers into making quicker purchasing decisions.

    2 votes

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  19. Duplicate protection does not work with cards previously obtained in anthologies

    If you open packs with cards that were previously in anthologies such as Phyrexian Obliterator, Fauna Shaman or Thalia, Guardian of Thraben you can still get them despite having already four of them.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  20. Uncommon Pet - Phyrexia Mastery

    Jus got to level 30 and earned the uncommon mite pet. Now everytime i click on the pet menu (either on player profile or under deck building) arena will crash and close.

    2 votes

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