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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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791 results found

  1. 2 votes

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    0 comments  ·  Store  ·  Admin →
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  2. Purchased Daily Deal Card Not Showing Up

    I Purchased the Daily Deal Sorin and didn't get the card treatment today 11-5-2022

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  3. Ikoria Lair of behemooths Mythic Booster problem

    So I was opening an Ikoria Lair of beheemoths Mythic booster and it gave me as a reward for collecting all the mythics in the set some gems when I haven´t even collected 6 of them. Not only they did not give me my mythic card but they didnt give me any gems neither.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  4. Not enough mastery orbs

    As you can see, I have 3 open spots for orbs but can only get one more. The mastery pass is not providing enough orbs to complete mastery.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  5. ステンド

    ストアのセットにあるステンドグラス版のカードスタイルの名前とカードタイプが表示されない。

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  6. 新規にunlockした、Secret Lairのアクティベーションコードが「コードは既に入力済みです」と言われます。

    新規にunlockした、Secret Lairのアクティベーションコードが「コードは既に入力済みです」と言われます。
    コードそのものをここに書くのはまずそうなので控えますが、「Warhammer Bundle - MTG Arena Redemption」のアクティベーションコードです。

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  7. Bought a card on the deals tab and it is not in my cards I own.

    I bought one of the deals on dragon cards in the “deals” section of the store. After purchasing it, I looked in my card collection and it did not appear in there. But my money (in game currency) was taken.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  8. DMU packs dissapeared or duplicate protection not working

    I just got 5 DMU packs for constructed season sep 2022 end. When I opened the packs, I just got 5 cards with pictures of a gem on it. I don't know if I received gems, but I shouldn't have received gems due to the fact that my DMU collection is not complete.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  9. 2 votes

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    0 comments  ·  Store  ·  Admin →
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  10. Booster

    Phanton Booster

    PC, I was opening a booster, after clicking the screen just said "ok". Clicked "ok" and check on my bag i didn't see what it came in that booster, just like nothing was gave to me, please help me.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  11. Packs Contained One Card Each, Missing the Rest

    I just cashed in 3000 coins for 3 regular Dominaria United packs and went to go open them. The first pack opened normally, displaying all the cards on the screen. I still had two packs left to open, but when I clicked on the next pack it just showed me two rare cards at the same time, already revealed, and no other cards in the pack, and apparently that action consumed BOTH of my packs. I'm not seeing any other cards in my collection that could have been the undisplayed cards from those incomplete packs.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  12. Store ate my gems

    Bought Aetherworks Marvels with gems and it isn't in my library

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  13. Arena don't give me a rare wildcard that i found in a baldur's gate pack

    Receive rare wildcard in pack, purchasing pack but the rare wildcard counter don't change

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  14. Did not receive rewards for mastery passes

    Did not receive mastery pass lvl 62 1000golds reward.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  15. Mythic Packs

    Hello, here some feedback:
    I came back to MtG Arena, because you implemented Mythic Packs and a display of the Vault progress! Finally, its possible to complete collections.
    I just saw this new features and I will again spend much money for MtG Arena.
    It is really rare that companies do such good moves!

    Next good move would be to make each and every cosmetic that ever existed available in the shop :) Don't have timely limited content!

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  16. Annoying Store-reminder

    Daily routine:
    Start the game. Gathering card database. Wait for sever, click on the store to remove the "we-have-new-deals-indicator", wait for server, click on home, wait for server, then some more waiting for the server. Play the game

    Why don't you just send us directly to the Store instead of the Home screen. That'll save us some clicks, some time and some nerves.
    Or you could just give us the option to hide store-notifications... haha.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  17. Daily Deals is a SCAM

    I purchase yesterday a buy for 300 gems and get 400 gems in the store. I buy the deal obviously but the game subtracted the gems to buy the deal but it didn't register I purchased it. This should be fixed because otherwise it should be considered a crime to allow this to happen.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  18. arena store

    AFR packs disappered from Arena Store.
    The icon and option to purchase AFR packs have disappeared!

    2 votes

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  19. 2 votes

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    0 comments  ·  Store  ·  Admin →
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  20. can't access the store window

    Since today's update I can't access the store window, from the main page I can access every other window/tab except the store, remains in a infinite "Waiting for the server ..." loop, can't even redo to the main window, have to hard close arena and run it again. Really didn't want to uninstall and reinstall because of this. Searched this issue and couldn't find any other similar bug report. I'm on a PC Windows 10 Pro.

    2 votes

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