MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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829 results found
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Still haven't received gems
Purchased the 400 gems for 1500 gold from the store, never received them. Also was awarded 40 gems. Haven't received those yet either. I have voted up many of the similar issues that are posted here. Its been many days though and it seems nothing is being done. SO I'm posting this, i would just like to point out, I could afford and would purchase the battle pass IF I had received these gems.
1 vote -
store buying, brought daily deal card . not showing in decks
bought cards in daily deal not showing in decks even after reboot
1 vote -
Grim Flayer Parallax Style
Please Wizards, make the Grim Flayer parallax style cost 5,000 gold like all the other rares.
Sincerely,
A fellow Golgari enjoyer
1 vote -
Used 4 mythic rare wildcards for cavern of souls, not in my inventory
I used 4 mythic rare wildcards for cavern of souls, on PC, and it went through the dialog window to proceed, followed by the purchase animation and the wildcard total reduced by 4. I logged out later and signed in on my iPad, now the wildcards remaining remains at the reduced amount, but cavern of souls is not in my card inventory! Help, this is the equivalent of losing 20 bucks
1 vote -
Store
I bought the beast pack of the Lost Caverns of Ixalan in the store and o don't have it in my collection. The coins are gone and I don't have any card from that pack.
1 vote -
IXALAN SHOWCASE LANDS ARE NOT AVAILABLE AFTER PURCHASE
Hello, I bought the LCI travel showcase lands in the store, but I don't seem to have them in my cosmetic options and there is no other deal to buy them a second time. I would like to either be refunded or have my cosmetic lands. My username is SolartheSecond#16569.
1 vote -
Golden packs gone
I bought 80 packs of the caverns of ixalan edition and received 8 golden packs, but the golden packs disappeared.
I've tried logging into the account on several devices but none of them appear.
1 vote -
Didn’t get extras from preorder mastery -iOS
Didn’t get extras from pre-order mastery bundle
1 vote -
Purchasing the mastery pass for LCI does not unlock it until client reload.
Client: PC
Version Info: 2023.31.0.4709.1039979Purchasing the mastery pass with gems does not unlock the mastery pass. If you attempt to purchase it again, you receive a message regarding a store error.
"Store Error
Quantity is over the maximum for your account"Steps:
Log into the PC client for MTG Arena
Click on Mastery in the top navigation menu
Click "Unlock Mastery Pass" in the bottom right-hand portion of the screen
Click the option that costs 3400 gems
Note the mastery pass isn't unlockedI have attached the log file, a screenshot of the error, and a screenshot of the…
1 vote -
Make and .apk file available on the website without Google Play Services
I can't play on android due to problem not having google play services.
Requiering having both a Google and an Arena Account to be able to play the game is very werid. And Arena Account should be all that is requierd to play the game on Android.
I dont' mind that Arena is is on google play but there should be an option for those that doens't have, can or want an Google Account to play the game on android.
An alternative to download an .apk from wizards of the coast website should be an alternative.1 vote -
Purchased a card with gems - it is not showing in my in collection
Looks like lots of people have had siilar issues ... Tonight I bought the Goldspan Dragon from "daily deals" for 300 gems ...It is not showing in my collection and so cannot be put into my Explorer deck (it is a legal card).
Please help - thank you (screenshots attached)
1 vote -
Experience bug
Bug
My MTGarena XP progression has stopped registering. I am stuck at 175/1000 Xp. I tried buying the next level with gems. The game deducted my gems but did not advance my level. It seems to be stuck. On iOS. I bought the mastery pass.Help?
1 vote -
Gems disappeared
I collected about 4000-5000 gems, not sure about the exact number. Today I realized that there are only 1600 left.
As I don’t remember spending those gems, I was wondering, if anything went wrong with my account or if I spent those gems accidentally.
1 vote -
Bug
Tem um bug que não está deixando eu abrir o booster dourado
1 vote -
Lands for gems
I think your store is bugged. It says 800 gems for a land type. I feel like that's a glitch or you are gold diggers. 800 for a set of lands maybe but no not one land type. Nothing but bad ideas from WOTC lately. Un f yourselves.
1 vote -
Missing November Companion for November
The companion for November is not showing up in the store
1 vote -
shop ate my gold
I wanted to set my deck apart and purchase some different lightning strikes. SO I did... I then wanted to purchase the card style for them. It took my 3k gold, and failed to provide me with the card style as selected. It just took my gold, and upon attempting to get the correct one I received an error. I want my card style or gold back please.
1 vote -
wrong card style unlocked
I bought Theros land cardstyle in collection.
but unlocked wrong one, and never bought it again.
plz fix this.1 vote -
Nazgul Art Card Style Crafting refers to bundle in store, but there's no bundle.
When trying to craft the 9 Nazgul 3d card styles, the first one worked, then all the others only have a button to the store saying you have to get it with a bundle. But there is no such bundle in the store. I've attached a screen shot of the crafting screen, but I didn't think you needed screen shots of the store.
1 vote -
Purchased packs contained cards from the wrong set
This afternoon I purchased 1 wilds of eldraine pack using gold. When I opened the pack; one of the cards it contained was not from WOE (griffin aerie from the set enchanting tales)
Earlier today I purchased 1 WOE pack using gems, and inside it was the card curiosity from the set enchanting tales
Yesterday I purchased 2 WOE packs and opened them the same time. They also included several cards not from WOE
In addition to receiving cards from a different set than I purchased, a large number of the WOE cards cards were showing the "First" label even…
1 vote
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