MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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557 results found
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Unable to make purchases
Unable to make any purchases as my store displays in Euros rather than £. I live in the UK and my partner, who lives in the same house, has his store in £, but Wizards seem unable or unwilling to change it. Fine, I'll just spend my money elsewhere
1 vote -
Can't get basic lands
Bought 2 HBG packs, 1 SNC pack and 1 DAR pack, but didn't get HBG ,SNC and DAR basic lands.
1 vote -
bundle planeswaker
Bonjour, je cherche à acheter le bundle de planeswaker et le bundle d'étincelles mais impossible : lorsque je valide le paiement grâce à mon application portable, le jeu ne répond plus au moment de me rediriger vers "le site marchand" et je dois fermer l'application MTGA. Le paiement est donc validé par mon application mais n'est pas prise en compte par la boutique. J'ai validé ce paiement plusieurs fois sans avoir les bundles et (jusqu'à présent) sans avoir été débité.
1 vote -
Bug
Not able to spend tickets in Hideaway. Every time I click on an item it flashes red and does nothing.
1 vote -
Pack selection in store has everything pre-bloomburrow in the “historic” section
Pack selection in store has everything pre-bloomburrow in the “historic” section
1 vote -
BUG - The orb has disappeared
Hello,
I got a bug when I tried to buy a card style on the mastery store. The orb has just disappeared but I didn't receive it.
Could someone help me please ?Thanks
1 vote -
Gold pack progress not made when buying 7 packs
I bought 7 packs, my progress was at 7. I already had a golden pack. Progress didn't move after buying 7 more packs
1 vote -
OTJ Mythic packs don't give Big Score mythics when 100% OTJ complete
I am 100% rare and mythic complete on OTJ, with MANY Big Score cards left to get. However, when I buy mythic packs (spending even MORE gems to buy 4 MORE packs as shown in an attached screenshot) I almost always get a pittance of gems in return instead of any of the multiple Big Score mythics that I still don't own. Is this intended? If so, that's absolutely miserable - if not, it really needs to get fixed, I cant imagine the sheer number of gems wasted due to this.
1 vote -
Euros(€) instead of Pounds(£) on Steam
For some reason Arena has the store locked in Euros for me on Steam instead of GPB even though I am a British citizen.
At first I just figured we were waiting for Pounds to be added the same way Japanese Yen was recently so put up with foreign currency charges but recently I looked in the store on mobile and noticed it was indeed in Pounds.
This then begs the question why I'm stuck using Euros on Steam instead of Pounds like on mobile and if this bug can be fixed.
1 vote -
Unable to change payment method or make any purchases and no error message is seen or page opened.
Clicking change payment method doesnt open a page and clicking anything in the store does not get any notification or message
1 vote -
Error 1093
No puedo realizar compras en la arena. Me da error 1093 y me dice que debo aprobar al banco emisor de mi tarjeta. Yo no tengo ningun inconviente con mi tarjeta de crédito ni mi banco. Es en el primer lugar que me da este mensaje al comprar. Agradezco información para solucionarlo
1 vote -
報告しようとしたらマイページの編集画面に飛ばされて報告できません
報告しようとしたらマイページの編集画面に飛ばされて報告できません
1 vote -
Didn't recieve card after purchase
Platform: PC, Epic Games launcher
I purchased a card from the daily deal section of the store last night, and I never received it. It was for 1,600 coins, it was "Ojer Taq, Deepest Foundation" and it had that moving, active background style to it. When I purchased it, that blue tutorial ghost orb said "let's go unlock your pack!" and floated to the packs tab. I click on the packs tab, and nothing is there. I check my collection, and the card is not there either, not even the normal version of it. I figured "oh maybe the server…
1 vote -
daily deals
If it's something to do with we operate an online only game where we bait fans of our franchise into enjoying digital decks to secure shelf life in the physical ones they may own. In doing this we'll have fans born in the 70's feeling entitled to being sponsored players on the fact alone money spent on franchise. creating a conundrum they do not care to police as hacking would ensure transcendence of thieves tools, duress, and extract the truth. in digital online way degrading the integrity of the digital game and what it was trying to accomplish. Need I…
1 vote -
The wrong Teferi
I got a Teferi card style in the store just now (PC). The store says it is Teferi, Temporal Pilgrim. The claim screen showed a different Teferi and indeed, I don't have a card style available for Teferi, Temporal Pilgrim.
1 vote -
1 vote
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Gems
Sorry I'm not sure if this went through. I purchased 750 gems and haven't received them.
1 vote -
750 gems
I bought 750 gems but they weren't added to my account. I've restarted my app on both my phone and PC but they have yet to be added.
1 vote -
pay bills
Problem of not being able to pay bills via STEAM in Japan.
I want to pre-order the Modern Horizon 3 pack, but I get a store error. I checked and there were several similar comments on the steam store comments from about 2 months ago with low ratings. 20 people a day are paying $50 a day, which means that at this point you have lost over $60,000 in profits that you could have earned. How is it that you continue to lose profits for your company?1 vote -
Improvements have been made on store packs with MH3, but there are still issues
I very much appreciate the recent announcement regarding Modern Horizons 3 on Arena that the commanders from the EDH decks will show up in store packs when a full playset of all Mythic Rare cards in the main set have been collected. I like the direction you are taking with this. That being said, the current Premier Set, Outlaws of Thunder Junction, introduced 30 new-to-Standard Mythic Rare cards in the form of The Big Score, and I am rather displeased with your handling of it in store packs. I think that this further access via duplicate protection when a full…
1 vote
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