MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Opened Pack yielded 40 gems, but I have not collected all Mythics of the set (Ikoria)

    1. Purchased pack of Ikoria (Daily Deal sale for 900 gold), opened pack, was given 40 gem reward with message of all mythics collected.
    2. Platform: PC
    3. See above
    4. Screenshots and log file attached
    5. N/A
    1 vote

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  2. 1 vote

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  3. Did not receive level 41 mythic

    Hello i just ranked up to level 41 on the mastery pass and did not receive the mythic wild card

    1 vote

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  4. Did not receive level 41 mythic

    Hello i just ranked up to level 41 on the mastery pass and did not receive the mythic wild card

    1 vote

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  5. Did not receive level 41 mythic

    Hello i just ranked up to level 41 on the mastery pass and did not receive the mythic wild card

    1 vote

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  6. mizzix missing

    I opened 10 Strixheaven packs and i found a Mizzix. since i used the "open x10", this was one of the main cards shown.
    then i go to edit decks, and i cannot find it. why?

    1 vote

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  7. packs are not populating in collection

    I just opened a pack and got a really good mythic. When to add it to my deck mythic was not in collection. filter search mono black card which is what it was it is nowhere.

    1 vote

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  8. purchased and not loaded card

    good evening, today 10/05/21 I bought the following card on offer at 1250 coins: linden the steadfast queen. I can't in any way see it among my cards and load it into any deck

    1 vote

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  9. Pack opening from multiple pack not redeeming correctly

    I bought 90 dominaria pack, opening i saw multiple copies of "Fall of the thran" but After opening collection shows i only have 2

    1 vote

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  10. Install Mobile IPhone version 4.5

    I can’t install last version of the MTG Arena on IPhone 8, but i have IOS 4.5.1. Please help me

    1 vote

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  11. 1 vote

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  12. I buy one pack and not received my cards

    I buy one pack and not received my cards

    1 vote

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Store purchase didn't work

    I purchased a Card-Pack of approximately 100 special cards for 25000 coins from the ingame store. I payed the coins but didnt receive any one new card!
    Please solve this bug immediately, it took me weeks to gather the coins for this.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. teferi

    I received a Teferi, Time Raveler even after he was banned everywhere. Such a shame I wasted 1000 precious coins on a war of the spark pack only to have my hopes dashed when I opened an unplayable card!

    1 vote

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  15. opened pack with rowan/will in it, now it's not showing up in collection

    Opened a pack won in draft, pulled a rowan/will stx card as the rare. now it doesn't show up in my collection. One other card is missing from my batch of opened packs that I can tell (MA opt)

    What should I do?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. nÃO CONSIGO COMPRAR GEMAS COM MEUS CARTÕES

    Não estou conseguindo comprar gemas no MTG Arena de jeito nenhum; não há nenhum problema com meus cartões.

    1 vote

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  17. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Internal server error

    Every time I have clicked on anything to do with the store and I have the error code (store error internal server error). I am on IOS. I don’t wanna try to buy anything else just in case I can’t receive my product. I have it pop up multiple times when looking at buy packs or gems. I have already tried to uninstall and reinstall. I have tried clearing cache nothing is working

    1 vote

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  19. Cant access the store

    I'm gaming on a Samsung f20E. Everything works fine except the store. I've tried reinstalling but it does not seem to work. Please help

    1 vote

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  20. 1 vote

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MTG Arena Bugs & Product Suggestions

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