MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Codes in shop

    I wanted to use a code for the Vraska structure deck and it didnt work

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. daily deals refresh timer

    The daily deal is supposed to refresh in 24 hours, but mine showed 24 hours 1 minutes then never updated. I am no sure what caused this, whether it was just clock anomalies or what, but I would like to suggest an overlap option of some type where the person can select which day they wish to review, whether that is a 5 minute or a 1 hour window or the entire day before. This would be a nice option in cases time zones or clocks are not exact, especially if traveling.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Flags Time

    What is this amateur hour with flags? Some are to be flipped 90° left, some right and the USA flag is a mirrored version of the true flag.
    How could this even happen?

    Also, how miserable were these holidays bonuses? What's up with that?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Bustine protettive

    Salve, sto giocando a MTG Arena ormai da diverso tempo, poco fa sbloccai con 4000 gettoni d'oro le bustine protettive di Thalia, ma non mi sono state ancora concesse, quando vado a giocare le mie carte online non possiedono le bustine protettive che io ho sbloccato. Come posso risolvere questa cosa?
    Grazie,
    buona giornata

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Can't use the shop to buy products with anything but ingame currency!

    Whenever I try to buy anything that isn't priced with Gems or Gold, the window crashes and shows me an error message.
    I looked on the internet but didn't find anything helpful.

    Oh yeah, the translation is simple: The named program isn't working anymore. ;)

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. card style double purchase - please refund.

    Hi there

    I just purchased the Lurrus Card Style. I didn¨t realise that i already own that card style. The system allowed me to still buy the style, that is a bug in my opinion.

    Please refund the 2000 gold spent.

    Thank you.

    Kind regards

    Philipp.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Zendikar packs not giving missing Mythics, giving 20 gems when I still need 18 Mythics.

    I am very upset. I opened 7 Zendikar packs today, and received 20 gems each, was surprised that I had all my mythics, thought I was still missing some...

    I am... I still need 18 copies of various Mythics.

    Take the gems back, and issue the Mythics please.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. pack opening does not work if another pack is already opened

    Tried opening some packs that had built up but after opening the first batch of Eldraine, I went to Zendikar and it still showed a pack of Eldraine down below. No big deal but after opening 10 Zendikar at once it would not let me open any more though I still had 7. I clicked on the Eldraine pack (even though it shouldn't have been there) and it did nothing but cleared the screen of the previous pack's cards. Then I clicked back on a Zendikar pack and it let me open it but not the next one. I had…

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Game Crashes whenever trying to load pet

    The game crashes with popup showing Unity failure under the circumstances below:
    - trying to open store (which direct to the featured column)
    - selecting the pet column in the store (entering the store from avatar selection in profile which moves to the avatar column in store don't crash the game)
    - trying to change pet in the profile
    - after matching certain opponent, crashes repeatly happens when about to reconnect to the game (happen twice)

    The last one is extremely frustrating as I have already recieved 2 game loss from that. Please identify the source of the problem and…

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Bought plainswalker card from in game store, and it didn't show up in my collection.

    Playing on PC. I bought a chandra plainswalker card from the daily deals section of the store, it shows as purchased but does not show up in my collection.

    1 vote

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Zendikar Set Mastery is trash

    Your set masteries have gotten successively worse, and are downright vampiric in nature. The current one offers nothing for the last 16 free levels, which is garbage by itself. A friend and I have gone through to check the value of the mastery, and it is thoroughly not worth the gem count, or money. It does not come close to replenishing your gems, like other season passes for games. Rocket League, Apex Legends, and many others actually give your gem equivalent back by playing through. However, your pass has the opportunity to create value in other ways, which is does…

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Grumgully foiled art.

    Hi all, where can I find redeem code for GRUMGULLY foiled art?
    Old one is expired, it's indicated in the shop there's another one, but I can't find it.
    Thanks a lot.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. wildcards

    I am not receiving wildcards when I get a card in a pack that I already have the maximum number of four of.
    I am using Mac.
    I am getting cards in packs even though I already have four of them.
    I am expecting to received wildcards of the appropriate rarity instead of a card that I already have the maximum number of.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. “Are you sure?” Before using craft card.

    So I think it would he very helpful if when crafting cards, after you click craft there is an “Are you sure?” Pop -up. To keep from accidental crafting and wasting of craft cards if you accidentally hit the button more than once.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. マスタリーパスの81レべの神話カードがデイリー報酬のカードと重なったとき貰えなかった

    マスタリーパスの81レべの神話カードがデイリー報酬のカードと重なったとき貰えなかった

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Battle for Zendikar Lands

    I missed purchasing the battle for zendikar full arts, and would love a chance to buy them again. Thanks!

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Bug

    I bought a Kaldesh pack and after opening it I was happy to see I got a blue black planeswalker. Izzit i think was the name? So i went to add him to a deck and he is no where to be found in my collection. I paid good money for that pack, which was on sale yesterday, and this should not be happening. Until this is resolved I will not spend another cent on this game. Thanks for you help and have a great week!

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. PACK ERROR

    I've just opened a Trhone of Eldraine pack and get my third copy of Castle Embereth however when I look at my collection it keeps appearing that I have only two copies

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Failed to Obtain Rewards from pack opening

    I obtained a Zendikar Rising pack from the Mastery Pass. At the time, I had precisely 5000 gems, and when I opened the pack, I (as expected) received 20 gems instead of a rare card (as I have owned all the rares for quite a while). My gems remained at 5000 after opening the pack and claiming the reward, and still show that value after restarting the client.

    I would not have noticed this had the gems not been at such an unusually round value, so I'm not sure how common this bug might be.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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