MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. visual bug opening booster

    left uncommon starts twitching if you hold over it at the top left cornor moving the mouse down
    in this case it was my first copy of ascent of the worthy

    1 vote

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  2. non ho ricevuto le gemme con l a'acquisto nello shop. cosa devo fare?

    ho effettuato l acquisto da 20 euro ma non ho ricevuto le gemme. cosa devo fare?

    1 vote

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  3. Mobile Currency set wrong

    Arena Mobile currency auto set to wrong currency, no way to change on mobile.

    1 vote

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  4. Daily Deals vanished

    The daily deal option went missing after yesterday's deal expired. I've tried opening and closing the application, but it still is missing. Running on the PC.

    1 vote

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  5. Oppo Reno 3 5G can't install MTGA. Why?

    Oppo Reno 3 5G can't install MTGA. Why?

    1 vote

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  6. Bezahlung per "Sofortüberweisung" (Klarna) nicht möglich, Fehlermeldung

    Hallo,

    seit dem letzten Update ist es mir nicht mehr möglich die Bezahloption "Sofortüberweisung" (Klarna) zu nutzen. Es erscheint eine Fehlermeldung, dass Cookies aktiviert werden sollen. Leider kann ich dazu in meinem Browser nichts finden. Was kann ich tun, um dies Funktion wieder nutzen zu können? MfG

    1 vote

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  7. I didn't receved mythic card from my master passe reward level 12 but an incommon

    PC, I didn't receved mythic card from my master passe reward level 12 but an incommon. Could you finda solution please ? Thanks

    1 vote

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  8. 1 vote

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  9. Unable to find app on playstore

    Hi.
    I am a MTG player from Singapore and I am unable to find MTG Arena app on Google Play Store in my region. Please allow Singapore region to participate in the early access as well. I do not want to download MTG Arena from a third party website.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Mobile Update App

    Freshly downloaded app from the google play store. App downloads and extracts files. Once I log in I'm told I need to visit the app store to download an update because my client is old.

    Google play must me unaware of this as I'm not given the option to update. I've uninstalled and re-installed the app and received the same error a couple times in a row now.

    I'm on a Galaxy S9+ with all OS updates installed.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Same Rare

    I opened 8 packs of Kaldheim and got the same rare in 3 of the packs, most of the rares I received were duplicates

    1 vote

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  12. Did not get pass levels with preorder

    I did not receive the 10 levels for the mastery pass with my preorder.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Lost Connection Mid-Download

    Hello,
    So far I downloaded Arena on my Samsung galaxy Note 9. When it tried downloading the additional files, it lost connection to the server.
    Now when I try to load it, all I get is a black screen.
    Please let me know any fix. In the meantime, I will try re-installing.
    Thank you

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Store/ Language

    I went to the store to purchase the intro pack.
    I'm using PC.
    I can't find a way to change the language to English.
    I thought it would match the settings I put in graphics.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote

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  16. cannot buy on Mac

    I wan't to buy the 49.99e khaldeim pack. I can't with the Mac version. The popup to enter the card details is written in very small characters (see attached), and I can't enter the 16 digits of my credit card. Only 8 digits are accepted. This is a recurring issue. I had to install the software on a PC to buy the previous pack. Can you please fix this?

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Client crashes upon entering store or starting a match

    The client is crashing upon entering the store or starting a match. I've attempted to reinstall but the problem remains. This has been happening since the last update. Client version is 1.1501.1.3348 (33.48.838913)

    I've attached my logs, system specs, and video of it crashing when entering store

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Kaldheim Pre-Order not Marked "Purchased"

    I purchased both Kaldheim pre-order bundles, but only the Booster bundle is marked as purchased in the store. Both show up under the "Packs" tab though, and I've been granted the cosmetic items for both, as well as the Pet for purchasing both.

    The only issue is that the mastery bundle isn't marked as purchased.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Narset sleeves

    Please let me buy the Narset Japanese alternate art planes walker sleeves. Thank you.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Outline of Kaya sleeve visible in the background when selecting the Niko pre-order package in the store

    When you go to the "Featured" section and select the Niko Play Bundle then you will see a ghostly outline of the Kaldheim Kaya sleeve in the background (see attached screenshot to see what I mean).

    1 vote

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MTG Arena Bugs & Product Suggestions

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