MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Promo Sleeves Missing

    The Strixhaven promo sleeves for each College (unlocked with "RockJocks," "DebateDuelists," etc) were unlocked and available to me PRIOR to Strixhaven's release, but now that it's out, they've changed back to regular default sleeves, and the codes are no longer useable to try and re-access them.

    7 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Strixhaven Store Error

    Tried to purchase Strixhaven Mastery Pass:
    Store Error - No gems used up but no Pass and not available to purchase in the store

    Tried to redeem "PlayStrixhaven":
    Success but no packs; second try failure

    Tried to purchase a few Strixhaven pack:
    Store Error No packs purchased, no gold spent each time

    Restarted client:
    No Strixhaven Mastery Pass in store, no delayed purchase

    Restarted desktop:
    No Strixhaven Mastery Pass in store, no delayed purchase

    Restarted client without account information "remembered":
    No Strixhaven Mastery Pass in store, no delayed purchase
    BUT was able to purchase Strixhaven Packs with gold

    7 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Redeem code PlayStrixhaven does not worked

    Redeem code PlayStrixhaven does not worked. I insert it and it was said that it worked. But when I go to check the boosters, there´s no boosters there. Then, I tryed to reedem again and it failed. I checked the log, and it said there that I already reedemed the code.

    my account email is: iran.barbosa@gmail.com

    7 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. cant use google play balance to pay

    cannot use google play to purchase stuff in store

    7 votes

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    7 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. 7 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Impossible to access the store

    Since yesterday when I try to access the store the game tries to connect to the server without ever succeeding.

    7 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Return to Ravnica Basic Lands Bundle

    Return to Ravnica Basic Lands Bundle

    Return to Ravnica was my first ever set, so when I saw these lands I quickly purchased them. However, when I did I did not gain access to the forest that said it came with the bundle. Right after I purchased them I went to put them into my Yasharn deck. The plains were there but no forests. I really hope this gets fixed soon because I will be sad to play without this great John Avon artwork land.

    7 votes

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    6 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Booster packs lost.

    Hi,

    After the recent update ive bought 32 M21 boosters.
    I
    ve opened 29 then two times got a message i cant open the booster pack this time. Few minutes later ive tried to open the boosters, it shows i have 3 pack left, after i opened 1 my other two just disappeared. i`ve checked in the collection, nothing.

    In my opinion the two unsuccessful opening is counted but i did not get any cards nor progress on the wild card counter. Please give those back to me.

    Regards.

    7 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. lost packs

    Arena had some hiccups while I was opening the packs of Core 2021 I bought. Three times it said that i was unable to open the pack, but the number I had went down. I also didn't get the wild card points.

    7 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Entering store shows black screen

    Store shows black screen when entering and only closing the game allows me to get back to the main screen.

    7 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. iOS cards not loading, opened packs are wasted.

    Preordered card pack for Crimson Vow are not loading. I opened 1 pack and all cards were “errors” including my preordered Bride card. No new cards were added to my collection. Also the Mastery page has debug text string on it.

    6 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. iOS App Allowing me to open bugged Crimson Vow Pre-order packs

    Opened up Arena on my iPad and saw that my pre-order packs were available to open. Opened up x10 and it is not alright. Restarted the app, opened x10 again and same bad results. Checked when the Crimson Vow actually releases and the packs should not be available to open.

    6 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Promotional Codes BORROWEDTIME and PLAYMID timed out

    As in title. I redeemed both codes, they both timed out but claimed to be successful. Neither were. Can't really provide evidence of not having packs, but can certainly for BORROWEDTIME.

    Platform: PC
    Actual results:
    Expected results: I should have 3 packs and 4000 xp
    Screenshots below

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. PlayMID code not working

    I entered the code PLAYMID and it said it was redeemed but I didn't get any packs. I tried again and it said the code was already redeemed. I restarted and the packs still aren't there.

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. code

    I entered the codes "BORROWEDTIME" and "PLAYMID" and they were redeemed, but I never received the rewards from them.

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Mastery pass rewards not working above level 80

    Mastery pass levels above 80 are not yielding the Uncommon card rewards. Please fix / refund

    6 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. code redeem

    Entering the code SCALEUP , I only get 1 card (my level of xp is over 80) and with some delay , no the 3 level as expected

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Welcome Bundle?

    Welcome Bundle Missing.

    1. Go to store
    2. Click Welcome Bundle
    3. Go to card transaction
    4. Cancel Payment
    5. Welcome Bundle Missing??

    Come on, I want to spend some money. Where is my welcome bundle?

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Purchased Welcome Bundle and received incorrect packs

    Upon purchasing the Welcome Bundle today through my iPhone 12 Mini (iOS), I did not receive the expected packs but instead Core 2021. I opened one before realising that this was the set that is about to rotate and not the correct set of packs. What can I do to get the correct packs?

    6 votes

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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. promo codes not working

    i put the codes and says i have already redeemed but they dont show in store, the codes are.

    PlayTheros
    TryKaladesh
    PlayZendikar
    PlayM21

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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