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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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134 results found

  1. Bug: unable to purchase mythic bundle

    Unable to purchase mythic wildcard bundle. Tried clearing data cache reinstalling logging out.

    1 vote

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  2. Basic Island (Unstable John Avon) missing under Daily Deals in the store.

    On Janurary 26th 2026 the Basic Lands Cosmetic (Unstable by John Avon) appeared under the Daily Deals in the store but the Basic Island was missing and was not already owned in my collection.

    I have attached images of my collection after having purchased the Basics since the items no longer appear in the store after purchase.

    Could this a potential bug linked to user's collection? Does the Arena client mistakenly thinks users already own this item? it would explain why it did not appear in the store.

    Usually in the past, all five basic lands are available for purchase.…

    1 vote

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  3. Game crashes on galaxy 24 ultra when opening the store

    After the most recent update on galaxy s24 ultra, everytime I try to open the store my game crashes. Im trying to get in to purchase the daily deal (draft token). After a couple of tries I get a message from my phone stating there is a bug.

    1 vote

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  4. BLACK SCREEN WITH CURSOR ACROSS ALL DEVICES

    game is not working on windows/mac/ios. reinstalling doesn't help - i see login but when I login its black screen again. how can i paly the game that i paid money for?

    logs below

    graphicsDeviceName NVIDIA GeForce RTX 5080
    graphicsDeviceType Direct3D11
    graphicsDeviceVendor NVIDIA
    graphicsDeviceVersion Direct3D 11.0 [level 11.1]
    graphicsMemorySize 15889
    graphicsMultiThreaded False
    graphicsShaderLevel 50
    deviceModel MS-7E62 (Micro-Star International Co., Ltd.)
    deviceType Desktop
    operatingSystem Windows 11 (10.0.26200) 64bit
    operatingSystemFamily Windows
    processorCount 16
    processorFrequency 4700
    processorType AMD Ryzen 7 9800X3D 8-Core Processor
    systemMemorySize 63033
    maxTextureSize 16384
    [0] DETAILED LOGS: DISABLED
    [0] Startup Timestamp: 1/27/2026 8:44:25 AM
    [0] Loaded embedded metadata
    [0] Skipping…

    1 vote

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  5. Reward distribution article not updated

    The reward distribution article hasn't been updated for the newest set.

    1 vote

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  6. bought mythic pack and i get a rare wildcard?

    WTF is wizard of the coast doing besides using spells to make us spend money on a mythic pack to only get a rare wildcard. Fkn crook ash punks

    1 vote

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  7. Crashing in critical moments

    Cannot open store, cannot draft on android crashes happens as soon as it loads, need refund!

    1 vote

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  8. Store crash

    Crash on store open, able to purchase gems but Android crashws common on new update

    Crash also occurs when Entering a draft!! Need refund!

    1 vote

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  9. My Vault is gone

    So my Vault was at something like 132% yesterday. I never redeemed it. Now that Lorwyn Eclipsed has launched I've lost all my progress.

    Can you please restore it so I can redeem my wildcards?

    1 vote

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  10. bug

    I can't buy the pack bundle from the store. I get the attached error message

    1 vote

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  11. bug

    I'm unable to buy the pack bundle from the store. I receive the attached error message

    1 vote

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  12. I can't buy anything

    Nothing happens, steam overlay is enabled, have balance, accounts are linked, idk. Hit the button, and I get a purchase noise, but nothing happens. Can't press the change payment hyperlink at the bottom either, just doesn't work.

    1 vote

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  13. Essay

    I am looking for a reliable service that can help with student assignments, such as writing essays, abstracts, or reports. I am interested in quality, meeting deadlines, and reasonable prices. If you have used such a service, please share your experience.

    1 vote

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  14. 日替わり

    本日の日替わりセールで「尖塔断の運河」を2200コインくらいで購入したつもりでしたが、所持品の中に該当カードがありませんでした。フィルターがない状態でも確認済みです。そもそも購入したものが何なのか追跡する方法もゲーム内なく、対応方法に詰まったため、バグの可能性があるとみています。

    1 vote

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  15. Cannot Purchase Items

    Windows 11, downloaded though steam. When ever I try to purchase anything it kicks me out and no longer links purchases to steam for payment properly like it did last month. I would like to buy items but nothing is working as intended.

    1 vote

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  16. Pre-order Mastery Pass

    You took away the option to purchase the mastery pass via pre-order. Your reasoning was that it didn’t “feel good” or whatever that was… Well, I can’t imagine I’m the only one, but that was about all I was willing to pay for digital cards. I buy plenty of paper magic, but unless that option is returned, you won’t be getting any more money for your digital product from me. Took away a nice budget friendly option, and replaced it with a $50 nothing sandwich. This feels like being greedy and keeping a hand with one land because you had…

    1 vote

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  17. Arena Gem Purchase

    Attempting to purchase gems results in endless "waiting for the server"

    1 vote

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  18. Gold currency poofed

    I was saving up to buy some packs, next thing I know my 4K gold is just gone 😢 I didn’t buy anything

    1 vote

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  19. Shop doesn't work

    Shop doesn't work - just get "missing link" when trying to pay

    1 vote

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  20. Winter Sale offers not appearing in store

    I'm just back from holidays after 3 weeks off and was really excited to enjoy the winter sale and have a chance to get the awesome Ice Age card back.
    I went to the MTGA store today as the annoucement (https://magic.wizards.com/en/news/mtg-arena/announcements-december-15-2025) said the winter sale is from Dec 16 to Jan 6 (today), and I did buy a couple of items, but could not see anything related to the winter sale... Where are these items ?
    The sale ending today, I'm afraid I won't get the opportunity to get any of the great items and the Ice Age…

    1 vote

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MTG Arena Bugs & Product Suggestions

Categories

MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues