MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Daily Dial Bugged

    Hoje, o daily deal da store era um style de Fae of Wishes.... Bastou eu clicar para vers os deals e automaticamente a store descontou 500 gold da minha conta em troca do style. Se possível, gostaria de reaver esse dinheiro. Isso vale meio booster e um sexto de um wild raro e não estou em condições de gastar recursos com cosméticos.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. unlock lvl

    i wanted to unlock some lvl with gems, i lost the gems and no lvl was unlocked no reward received

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. When I click on pre-order bundle, I get broken link message

    I have less than 24 hours left to purchase bundle and I'm not able to do so because of a dead link message when I click on either Zendikar pre-order bundle. This has been happening for 2 days now. HELP!

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. jace pack bundle

    I ordered both the Jace and Nahiri pre-order pack bundles, and have the Rock pet active from that purchase, however the Jace Pack Bundle is displaying as not purchased on the game screens wherever it appears, and when i click on the Jace bundle to attempt a repurchase, the screen says "Store Error".

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. charge

    I was charged 4x for 1 coin purchase. I made a purchase and received 1 set of gold. I was charged this amount 3x and another amount 1x. How do I receive a refund for the duplicate charges? I'm only looking to dispute the 3 additional charges. Let me know if there is a way to be refunded without going through the credit card company.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. error

    Hola,me sale pantalla en negro y no me carga el juego en epic games,que puedo hacer?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Daily deals-appearence bug

    A few days now, the orange box encircling the first (left) deal (Dovin avatar on the screenshot) is mispositioned. Normally, that orange box should obviously surround the first deal, not "cutting through it".

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Unable to login to Eventlink

    Hello,

    I have been unable to login to Eventlink. I just recently activated my Wizrds account. Does anyone have the solution to this?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Opened 5 Core 2021 packs, all 5 had Temples as the rare

    EDIT: Just opened another Core 2021 pack. Another Temple as my rare. Definitely a bug.

    I just opened 5 Core 2021 packs, which I assume I earned through my August limited and constructed placement. EVERY SINGLE PACK had a Temple land as my rare.

    Either I just witnessed something astronomically unlikely, or the "construction" of those packs is bugged.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Kor Warrior token small "misprint" on lower corner

    i found a small bug on kor warrior token when browsing the shop.
    there is a small Pink area on the lower left side of the token.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Shop is down

    I am currently getting an error message when attempting to purchase gems. I would really like to give you guys money. But i am unable to make purchases at this time.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Shop is down

    I am currently getting an error message when attempting to purchase gems. I would really like to give you guys money. But i am unable to make purchases at this time.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Pets

    I bought the mastery pass and I have not received the pets of the levels below which I am. I am at level 79. I only have the first pet.

    Cheers !

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. getting gems in packs intead of rare/mythic card and aren't even close to a full set

    This bug has been happening alot lately. Seems to happen more consistently when you open 10 packs at a time. On several occasions i was given gems instead of a rare/mythic card. Has happened with Ahmonkhet packs and m21 packs. As of now there isn't a single mythic in my Ahmonkhet collection that i have 4 copies of. Every time this happens i am essentially paying 200 gems to get 20 gems back. I can't in good conscious continue to spend money on this game until this is fixed. Thank you for your time.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 rare after field banning

    After field banning, i received only 1 wildcard, shoudn't be four copies, since i had the full playset?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. not getting gold

    I purchased a daily deal and spent 10 gems to get 550 gold. I purchased it and my gold amount stayed the same.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. so i was pulling packs from M19 because i needed one card that card being Ajani's Welcom 15 packs later i pulled it but its somehow vanished

    i was opening M19 packs because i needed one card to replace charmed stray in my deck that card being Ajani's welcome. As far as i know you can only get it in that set. Fifteen packs later i pulled it, well it's no longer there when i load up my card collection, everything else is just not that card.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. My Jace deck code doesn't work

    Hi,
    I have received my deck Jace with a card code and it don't work when i enter it in game.
    How can i fix it?
    Thanks

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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