MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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820 results found
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Mastery XP Not Adding
I'm at 900 XP and earned another 600 or so through match wins but none of that XP has been recorded on the mastery pass. The game showed the XP earned in the post match report so it should be going through.
4 votes -
cant buy gems or change my payment method
cant buy gems or change payment method when i do either of them i get a error message
4 votes -
can't buy gems (Oct 2023)
Trying to buy gems; store works until I click on a particular number of gems, then hangs with the loading swirl. No outage listed on the status site
4 votes -
No daily deals. No quick draft.
I see no daily deals today. My phone received a notification for turning gold into more gold but when I go to the store there is no daily deals. Also is there no quick draft?? I see none.
4 votes -
white anime bundle not showing up in card styles
after collecting 5.5k coins and purchasing the white anime card styles bundle. only one of them shows up in my card list for my deck. Smothering Tithe; although purchased through the stores bundle. does not show up in the card styles selection screen even though it's already acquired.
4 votes -
[Translation] Missing translation on booster opening
During the booster opening process, the orange button on the bottom right has a missing translation ;)
Have a nice day
4 votes -
Golden packs progress not working with MoM packs
Bought 1 pack of MoM on 6/27/2023. Had 5 golden packs progress, still showing 5 after.
4 votes -
4 votes
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Golden pack gave alchemy card
I opened a golden pack just now and, despite my understanding being that they only contained standard-legal cards, this one had a rare from the LOTR alchemy set in it as one of the six which as far as I know isn’t standard legal.
4 votes -
Fix Golden Pack Counter
Golden pack counter was at 1. Bought 10 MAT for 10k gold. No Golden Pack. Counter at 0.
4 votes -
Store error (internal error) fix?
Daily deal on special lands, was able to buy one land but the rest come with a message (store error-internal error)
I logged in and then out, signed in on PC and mobile, and no resolution.
I don't want to lose the ability to buy these War of the Spark lands today (03/25/2023)
4 votes -
Golden Packs Counter
Golden Packs are only available from buying BRO packs, but the in-game display text says "Every pack you purchase with gold or gems" and is misleading.
4 votes -
4 votes
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Daily Deals at Store is empty
I entered the store and the Daily Deals tab is empty, it doesn't even show anything as purchased.
4 votes -
The Brother's War with Retro Artefacts: gems instead of rare card for despite not having a complete playset
The Brother's War Booster with Retro Artefacts: gems instead of rare retro artifact card despite not having a complete playset
4 votes -
Golden Pack Rewards Incorrect
I'm writing to note that on your website it says that golden packs will have at least 2 rares from the most recent standard set (in this case, Brother's War). However, the last 2 packs that I opened had 1 and 0 Brother's War rares, respectively.
Kindly fix this issue as it is directly opposed to what is being advertised.
https://magic.wizards.com/en/news/mtg-arena/introducing-mtg-arena-golden-packs
4 votes -
pase de maestria no entrega cartas miticas
el pase de batalla entrega cartas poco comunes cunado debería entregar cartas míticas, solicito por favor se resuelva este error
4 votes -
MTGA Dominaria United prerelease code redeemed, clicked redeem, but no packs were delivered
Arena code from prerelease event was entered and accepted fine. Upon clicking "REDEEM" I have one pack, not six, in my PACKS tab. Tried code again and it says it has already been used.
4 votes -
Bundle purchase bug
I made a Bundle purchase with gold coins in game, and the cards did not appear in my collection, even though the gold coins were deducted.
4 votes -
Questionable math in Daily Deal
Today's "Daily Deal" features a New Capenna Mythic Pack for "-15% OFF", which is strange because the deals usually say something like "15% OFF" or "50% OFF", without the negative sign. This led me to wonder if perhaps the deal price is actually HIGHER than normal, so I went to check it out. The regular price for the Mythic Pack is 260 gems and the deal price is 230 gems, so it is indeed a discount, but only 11.5% rather than 15%.
Perhaps someone based the deal display on the regular (non-Mythic) pack cost of 200 gems? In that case,…
4 votes
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