MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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824 results found
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Bundle purchase bug
I made a Bundle purchase with gold coins in game, and the cards did not appear in my collection, even though the gold coins were deducted.
4 votes -
Questionable math in Daily Deal
Today's "Daily Deal" features a New Capenna Mythic Pack for "-15% OFF", which is strange because the deals usually say something like "15% OFF" or "50% OFF", without the negative sign. This led me to wonder if perhaps the deal price is actually HIGHER than normal, so I went to check it out. The regular price for the Mythic Pack is 260 gems and the deal price is 230 gems, so it is indeed a discount, but only 11.5% rather than 15%.
Perhaps someone based the deal display on the regular (non-Mythic) pack cost of 200 gems? In that case,…
4 votes -
I bought invoke despair card style and it’s not showing up
I bought invoke despair card style from the daily deals section on 8/21/2022 and it’s not showing up
4 votes -
Mythic Pack discounted price counted wrong
Daily deal is showing 1 Mythic Pack Kamigava as 15% off.
The discount is counted wrong or advertised falsely.
Current price 1150 gold is only 11.5% discount. 1150/1300 = 11.5% discount so this is false advertising.
Correct price for 15% discount should be 1300*0,85=1105 or in arena prices 1100 gold.
Same issue is true when paid with gems. Correct discount should be 221 gems.4 votes -
Missing Mythic copy while opening a Pack
I had purchased the event pass for Baldurs Gate. On the first BG Pack I won for the event it shows that it gives me 2x copies of the new planeswalker Minsc and Boo, however when I go to my deck and Check the card, only 1 copy was there,
I'm missing the second copy of the PW, check my accounts pack history
4 votes -
The client on the iOS is telling me I need to update but when it leads me to the App Store there is no update
The client on the iOS is telling me I need to update but when it leads me to the App Store there is no update
4 votes -
mastery
Mastery pass only has 30 new capenna booster packs instead of the 36 packs as advertised! Please fix this
4 votes -
4 votes
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Issue with card not being added to deck
On iOS, bought card using coons. Does not add to my deck.
4 votes -
Gold missing
40k gold missing from my account and I haven't made any purchases lately... it was there yesterday and I logged in today and it's gone. Nothing to show where it went.
4 votes -
Missing Pets
I am missing my Blue Green and White dragon pets from the mastery set. I just went in to change today from my winter fox and only the Red Dragon is there. Return the pets please multiple people are missing them and we spent money on them.
4 votes -
Purchased Card Not Delivered
Just purchased the daily deal for the Shadowspear for 20%....
Store shows I've purchased it... It can't be found for use anywhere in any deck type.4 votes -
Can’t buy packs with gold
I cannot buy packs using my gold coins. I click through the prompts and nothing happens.
4 votes -
Achat carte
Bonjour, j ai acheté une carte 5000 pièces d or et je n'ai pas obtenu la carte en échange... En revanche je n ai plus mes pièces... Comment faire ?
4 votes -
20 gem "rare" cards don't actually give gems.
Opened 3 packs and got 2 "20 gem" cards, but didn't get any gems.
4 votes -
please make the historic anthology cards and jump start permanently available and gem purchase balance
I want to use jumpstart and anthology cards, it is unfair that it was a limited time product that can be used in the historic format(that is growing popular by the way)by people who purchased them when they are available. They should be permanently available in the shop, along side other products that have come and gone. MTGA has had horrible business practices from the start and I would like to see them change so I can justify spending wads of cash on it. Paying upwards of 20+ dollars on gems should be giving more gems, it is unfair that…
4 votes -
Triome art style bugged
I bought the art style for the tromes, however, whenever I play them, they only show as regular art style, I tried to enable the art style but nothing happen. In my deck it shows as alternate art but not in the game.
My gem purchase goes to the drain. Please fix it.
4 votes -
Bundles Disappeared From Store After Purchase
I purchased the Adventure Bundle from the store with Gems, which worked fine, but when I returned to the store to purchase one of the other bundles with gold (the bundle with Narset and two other Planeswalkers) the bundles are seemingly missing. The bundle layout of the store completely changed and I'm unable to find or purchase the one I wanted anympore.
4 votes -
Comprei um booster de "Dominaçao" e as cartas não foram para meu inventario.
Utilizei Golds para comprar um deck de Dominação e as cartas não foram adicionadas a minha coleção. Elas Sumiram! Como resolver?
4 votes -
Arena Store Unusable on MacOS
Every time I try to purchase anything with real money (not gems or gold), it displays "Waiting for Server" and I cannot do anything. I have to restart Arena to do anything. I was able to log into Arena on my Iphone and make purchases without any issues. So this bug is specific to the MacOS. All software is up to date.
3 votes
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