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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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10196 results found

  1. no more alchemy

    Separate those stupid broken *** Alchemy cards from the real ones, I don't need people perpetually raping me beyond comparison. Also, why the **** is there an ability that lets people conjure the same ******* spell over and over and over and over and over in a SINGLE ******* CARD FORMAT?

    **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY **** ALCHEMY ****…

    67 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  2. Actually do something about the roping problem

    WOTC, PLEASE do something about this problem! For years this has been ongoing and you have done nothing to improve it. This is the #1 most complained about aspect of MTG Arena and you have been absolutely silent on the matter for YEARS. Reduce the turn time; reduce the amount of timeouts people can save up; add an in-game conduct report feature; BAN players who rope; prevent ability to stall by turning on manual control. DO SOMETHING, ANYTHING, PLEASE! And don't tell me we can report it via Wizard support, I know we can do that, and it's not enough,…

    19 votes

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    4 comments  ·  Product Suggestion  ·  Admin →
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  3. network error when creating

    network error when creating a new deck in historic brawl when using colorless basic lands wastes

    66 votes

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    16 comments  ·  Deck Building / Collection  ·  Admin →
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  4. Golden Pack Progress

    I purchased packs with gems and no progress to golden pack was made. Purchased more packs with gold and still no progress for golden packs made. Issue run into on PC. Stuck at 0 progress

    15 votes

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    5 comments  ·  Store  ·  Admin →
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  5. Can't pay on mac

    I can't get to the paying interface on Mac os. If I get to the point where I'm supposed to pay it just hangs and I can't spend my money on the store.

    12 votes

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    5 comments  ·  Store  ·  Admin →
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  6. MTG Arena Shuffler doesn’t work is broken is not random

    Fix the code maybe? Community has been mad for a long time.

    20 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  7. Color Challenge & Duel Deck Challenge

    Color Challenge and Starter Deck Duel Events not showing as complete, even though I have won with all of the duel decks and defeated all of the color challenges. I have tried logging out and logging back in, but it does not work. Please fix this

    20 votes

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    2 comments  ·  Events  ·  Admin →
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  8. Palantir of orthanc

    Palantir of orthanc. Multiple times it has happened. Nothing on field to stop it from activation, and no rhyme or reason to how it happens that I have found. Some times, no counters, no scry, no options. Other times it will activate perfectly for one round and then stop. Even had a few times that it adds counter, but no scry or option. It's getting old.

    7 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  9. Bad Shuffle fix

    Every time the game shuffles a deck it begins with the deck in alphabetical order so that identically named cards are stacked together. Once the game shuffles using the algorithm you most likely bought, it then locates those similarly named cards closer together in the deck than they would be in the real world. You fix it by having it shuffle from the order they were played. My email is reggie668@gmail.com. Feel free to email me to elaborate further.

    26 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  10. draft loss after victory

    finished game with a victory in draft, immediately exited to find the victory did not register on the wins progression at the bottom of the screen, and I had instead been given my third loss.

    14 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  11. no card rewards level 70 and above

    Hello,
    unfortunately i did not receive any card rewards level 70 and above. The friend i am playing with, has exactly the same issue on his account.

    Best regards,

    Erik

    18 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  12. Opponent timer ran out then game froze

    Opponent timer ran out then game did not proceed. Showed his hourglass for a few minutes then I closed program and restarted. When I came back I had a loss. Please reimburse the gems, thanks.

    12 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  13. Player Feedback / Player Speed

    Too often, I find myself in battles where my opponent is a very slow player, either deliberately or just randomly. There should be a way to provide feedback on the player after the game based on player speed. After a decent amount of similar reports, these could be used to potentially assist in matchmaking. If is terribly annoying to watch the timer continuously run down in games, especially when you know they're looking around the board every single turn.

    10 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  14. Keep Alchemy cards in Alchemy

    Keep Alchemy cards in Alchemy. I feel as though I got ripped off by MTG. I paid money for Mythic Wild cards. I turned one in and the card I got is not what I wanted. I bought The Meathook Manicure to play in Historic as the card was spoiled. I want to play the ORIGINAL version of the card in Historic. Alchemy is a scam designed to rip me off. Money Fraud.

    76 votes

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    2 comments  ·  Product Suggestion  ·  Admin →
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  15. Deck limit

    Set a deck limit size or punish larger decks. Every other game is a deck with over 100 cards that NEVER bricks. The algorithm always allows for a balanced for OVERSIZED decks. Its not fun trying to beat an endless deck pool with an actual 60 standard deck. There's so little reports of this because most of your players abuse this mechanic in your game software. Its just unfun to play when every game again an OVERSIZED deck is an guaranteed loss

    8 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  16. Ban Ragavan

    Ban Ragavan in historic brawl. He plagues the format along with golos (which is banned in real commander) and the prismatic bridge.

    11 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  17. Stop asking me if I had fun.... until the shuffler is completely random the answer is NO!

    How about you and anyone involved with programming the shuffler go outside get a rope and kill yourselves... this site will always be complete JOKE till the shuffler is COMPLETELY RANDOM... its ******** that no matter how much mana is in the deck you draw at 20% if best thats with a 50% mana deck .... ******** i have trsted this its a FACT.... until we are as even as it is on a tabletop this site will always be a joke I will always be that rock in your shoe ... fyi ... my computer science degree is coming…

    28 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  18. sideboard

    Sideboard glitches and does not appear correctly

    49 votes

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    0 comments  ·  User Interface  ·  Admin →
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  19. Unable to Login - Authentic failed for "username"

    Unable to Login - Authentic failed for "username"

    1,500 votes

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    772 comments  ·  User Interface  ·  Admin →
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  20. Duplicate protection

    Duplicate protection is not working. I still have some rare and mythic cards missing in my LOTR collection but when I am opening packs I'm getting only gems.

    Please help

    8 votes

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    6 comments  ·  Deck Building / Collection  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues