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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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26353 results found

  1. deck with more than 100 cards, does not correspond to the regular norms

    Magic It's always been an incredible game, but it's sad how you can't fix problems, as simple as limiting the competing decks to 100 cards. It is not funny to play with decks, blue, that destroy decks.

    2 votes

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  2. MTG Arena Updates require me to reinstall

    It feels like every time I log into MTG Arena I have to completely reinstall it...it used to be able to patch itself...idk the technical reasons for the change but please stop making me download the installer from your website....have some kind of patch system like league of legends or blizzard or steam or something

    2 votes

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  3. Two-headed Giant mode

    friends!

    Let me just start by saying, I’m not sure if this is the right method of contact for my inquiry but after hunting for a contact method for a long time, this is what I stumbled upon. I wanna say thank you for all the hard work you folks do and the amazing products you create. I love magic with all my heart and I’ve made so many friends because of it. That’s actually what my inquiry is about.

    Mtg duels. The old client of MTGA, had a 2HG mode and it was amazingggg!! I loved it. Me and…

    32 votes

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  4. Pulling banned cards after banning

    I was absolutely shocked by a response from support today on this topic. I pulled a Once Upon a Time from an Eldraine pack AFTER it was already banned. If it had been before, I would have received a wildcard for it. They're told me I can't get one after the ban which means WotC is fine with people being able to pull an unusable card from a pack despite recognizing the problem at the time of banning. I'm dumbfounded right now - this has to be addressed.

    3 votes

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  5. We Need Frequent Historic Deals and Bundles to Help Curve Out the Money Gap to Get Into Historic

    Most of us didn't start playing MTG Arena at the beginning of the game. So we didn't start collecting the historic sets when they were still in standard, and when they were still a few of them. Also, note that remastered sets also requires us to invest in them even though they were never in standard when MTG Arena was around.

    All of this makes Historic so expensive. It's going to cost so much money to get into historic for new or somewhat new players that it's foolish to spend so much money on historic sets. What we need is…

    3 votes

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  6. Allow us to pick token card art the same as we do land card art

    This is one of the best parts of paper magic that we are currently missing in the game.....more customization. Token customization is that cherry on top that MTGA needs

    5 votes

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  7. Mana *****

    There are days that your software flags me for mana *****. I have quite a few well balanced decks with either the exact or slightly more mana than is required to play my spells. I have to mulligan on these days constantly for mana issues or if I don't the software will load my hand with every card I cannot play and fill my mana pool with worthless mana. This is total BS. I have had games where every double mana card I have in my deck that I have only 1 mana for is in my hand while I…

    19 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  8. Stuck on looking for game queue and Cancel doesn't work nor does reloading game

    I am stuck in the game queue looking for an opponent and cancel button does not work!

    I tried exiting the game and reloading and still stuck in game queue. I even tried waiting and still in game queue one hour later.

    I even tried loading from different computer and instead of taking me to the initial screen it takes me to the game queue and cancel will not work!

    11 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  9. Pairing system

    Why am I (a newbie that just started playing) being matched up consistently with people whose decks are all Mythic, Rares and Uncommons??? This isn't enjoyable to play when you get stomped every single time against the decks that you've just unlocked from completing a daily quest :(

    3 votes

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  10. I was wondering why we do not get daily wins when doing direct challenges? I mean we are playing an actual game so shouldn't we get rewarded

    I was wondering why we do not get daily wins when doing direct challenges? I mean we are playing an actual game so shouldn't we get rewarded not punished by playing those kind of games? I missed out on my 15 daily wins from yesterday because one of my friends asked to play me in direct challenges and I thought it would have counted towards daily wins. I mean it counts towards your regular dailies but not the wins? That makes no sense. I mean obviously we won't gain rank or lose rank but still we get daily wins in…

    4 votes

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  11. Convert gems to reals

    Could you please see the possibility of converting gems for real ​​to Brazil? Many players complain about not spending more on the game because the payment is in dollars, including me. Take the example of several foreign companies that have electronic games here and none of them sell their electronic coins in dollars. Please see this possibility. We have a very faithful community to the game and the lack of visibility here leaves us discouraged.

    1 vote

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  12. mid-match crash, error and match loss

    During the very first match of an Eldraine draft the game crashed and shut. I tried to return as fast as I could, but upon opening mtg arena again, I was met with the weird screen I am sending attached. The screen was still and did not allow any actions. I waited a little longer and since it was frozen, I closed the program once again, but when I returned my timeouts had run out and I got a match loss. So I would like to request a refund for this draft, as well as the return of the rank…

    1 vote

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  13. Moraug - Extra combat doesn't occur

    1- Give us the steps to reproduce the bug

    Start a battle with Moraug, Fury of Akoum.
    When he is in play, play more than a single land (Such as through Evolved Wilds or Roiling Regrowth) in your main phase.
    His Landfall ability is triggered - there are now three icons on the left hand side of the screen (One has a x2)
    When you start combat, you can attack, and then a new combat occurs and your creatures untap - still going good. After this combat however no new combat occurs.

    2- Note which platform you’re using (PC, Mac)…

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  14. matchmaking screen

    sometimes when i go to matchmaking to play a game it gets stuck on the currently waiting screen and won't let me cancel. even closing the program doesn't help, I end up having to uninstall and re-install

    17 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  15. Opponent Did Not Lose With Negative Health

    I was playing in the ranked ranks and I came across an opponent who did not lose the game after the hit points were below 0, he continued playing as if nothing had happened.

    63 votes

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    49 comments  ·  Gameplay  ·  Admin →
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  16. 1 vote

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  17. the enchantment aura light of promise doens't work. whenever i get life, the enchanted creature doenst't get +1/+1 counters. tried it on

    the enchantment aura light of promise doens't work.

    whenever i get life, the enchanted creature doenst't get +1/+1 counters.

    tried it on a creature of an opponent, suddenly it worked, but not for my creatures.

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  18. Attack with creatures quest is frustrating

    Whenever I get the quest for "Attack with 45 Creatures", my heart sinks. I try to complete this quest and it seems whenever I am about to attack with any significant number of creatures, my opponent just snap concedes. It turns into trying to attack with enough creatures to not win which doesn't seem like the intent. I don't have a suggestion except to just remove this quest because of the interaction with the likelihood of an opponent conceding when you are about to make significant progress.

    4 votes

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  19. Unsatisfied with Drafts

    I "Liked" the matches I won, when you asked me. But in general, I'm not satisfied with Draft games. Especially - how my opponents are chosen.

    I'm building pretty powerful decks (attaching examples of turns 3 and 4).
    But most of the time I'm ending Draft 0-3. And the most I could get is 3-3 1 time and 2-3 couple times after spending 20K gems.

    Maybe I'm just stupid or unlucky. But statistically out of 10 games I should be able to win at least 1 time 4-3 or more. Or maybe, just maybe something is broken here.

    For some…

    4 votes

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  20. Fix Resend Verification Email feature

    It seems that you now have to login to your account before submitting a request to Customer Service. However, the website asks you to verify your email adress first, which I am unable to do because it won't send me the verification email. I think that the Send Verification email feature might be broken. It's been hours now and I still can't find said email. And yes, I've checked my spam folder.

    13 votes

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