MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. disconnection of arena since may update

    After buying a sealed core set 2021 on arena, I have experienced a lot of disconnection during all the game...I have lost my first game because of that...The same thing happened during the second game and each time I tried to reconnect to finish my game Arena is disconnecting again and again...Do you have an advice to fix this bug and can I be refund from my 2000 gems?
    Thank you

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Deck Builder needs a way to mass remove all instances of a card.

    Whenever I import a deck or suggest lands adds too many of a basic that I do not like, I end up having to remove 10+ instaces of the same card.

    It would be easier if there was a way to mass remove all of them at once.

    2 votes

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    1 comment  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  3. Suggest Lands should remain unselected

    Whenever I build a new deck, I want to add basics myself. This is for two reasons: 1) I prefer to pick out the art/style that I prefer, 2) I want to put in the ratios at my discretion.

    If there were a way to pick a preferred art/style that the suggest lands feature would use, then I'd be mostly happy with it, as I could just tweak the land ratios afterwards. However as it is I have to go mass remove the suggested basic lands and add the ones I want.

    1 vote

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  4. Can't update

    When I enter the game after an update, it just says that my client is outdated and I can either click on a button to leave the game or click on a button to go to forums, when I click on exit it just do the same thing again

    Steps : Open the game after an update
    Result : The game can't update
    Expected results : The game updates
    Workaround : None, even when I reinstall it did it to me the next update

    10 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. ライブラリから手札に加える系等の魔法が機能せず、ただマナを消費して終わってしまう。

    ハイドロイド混生体を使っても、手札が増えず、ライフだけ上がる。

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. Should be able to select a "favorite" art for basic lands

    Whenever I import an existing deck, I have to go and remove all the basic lands and add the ones of the art/style that I prefer.

    Instead there should be a way to select a favorite basic of each type, similar to how there is a way to select a favorite set of sleeves.

    The favorite land should also be what's added when the "Suggest Lands" option is off.

    12 votes

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    2 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  7. back to the desktop

    Game crash to desktop during matches in standard ranking

    2 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. Game crash while quick drafting

    I lost all my games due to game crashes in quick ikoria draft. When i restart mtg i get reconnected an it crashes while connecting. I start mtg.

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. lose hand visivlly after playing card

    I've encountered this problem several times.
    After using a card like Duress to check my opponent's hand, one of those cards would go out of sight.
    The forest is hidden in the image out of the hand we identified.
    This problem doesn't always occur, and I used a bot fight to reproduce it.
    I used the Japanese version of Arena.
    (machine translation)

    2 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. 2 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. After start Arena not find any updates. But after run show text "Obsoleted version of client" and I can only exit.

    After start Arena not find any updates. But after run show text "Obsoleted version of client" and I can only exit.

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. My bug report was erased

    Reported a bug yesterday concerning a crash during sealed event, asking for a refund or to cancel my loss. My report is nowhere to be seen. Are you messing with me and my money?

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. Déconextion instantannée

    Le jeu a l'air de fonctionner normalement, mais dès que je joue en partie, je ne sais pas pourquoi, mais il y a le client qui crash, du coup je le relance, et le jeu ne peut visiblement pas me reconnecter dans la partie. la game doit se terminer pour que je puisse me reconnecter au jeu mais évidement APRES AVOIR PERDU HEIN

    2 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. Crafting bug

    I tried to craft a deck with two mythics I didnt have yet and when I hit craft it did nothing so I tapped again still nothing happened so I hit done and then the deck was complete but I had used four mythic wildcards and created only two cards.

    1 vote

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  15. Crafting bug

    I tried to craft a deck with two mythics I didnt have yet and when I hit craft it did nothing so I tapped again still nothing happened so I hit done and then the deck was complete but I had used four mythic wildcards and created only two cards.

    1 vote

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  16. crashing all the games

    the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... in all games what I play

    3 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  17. crashing all the games

    the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game....

    2 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  18. Game crash, lose gems

    The game crash until the last update. 3 days and lose gems...

    4 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  19. el juego se crasheo y perdi 2 partidas de draft sin jugar

    el juego se crashea muy a menudo tal es asi que he perdido 2 partidas de draft sin jugar

    3 votes

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  20. el juego se crasheo y perdi 2 partidas de draft sin jugar

    el juego se crashea muy a menudo tal es asi que he perdido 2 partidas de draft sin jugar

    3 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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