MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. el juego se crasheo y perdi 2 partidas de draft sin jugar

    el juego se crashea muy a menudo tal es asi que he perdido 2 partidas de draft sin jugar

    3 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. Game crashing

    after my opponent casted "stormwing entity" the game crashed and it was impossible to join the battle after. I was up to win the game and obviously i lost it due to this problem...

    5 votes

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    3 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. Premier Draft core Set 2021 Crash

    I bought or registered the Premier Draft Core Set 2021. Magic Arena crashed when I played my first round, when I tried to log in again it crashed again and again. I restarted my PC and started the next round and it happened again. I already had two attempts.
    This has never happened before, only after the current update.

    2 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  4. Game crashing

    My game crashed after opponent cast a card. I lost the premier draft game due to this problem. I think i need a refund.

    2 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. Crash in no English game

    Hello to the MTGA team.

    re-crash in play on the client in French after the hotfix of June 27

    (I report that the game crashed after some games without problem)

    The game worked very well before the new update and the M21 release, how did you do your business? ^^

    5 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. Game Crashing

    Although there is an update, the game crashes down while playing with a red deck, and it is not possible to join the game, till this match is lost.

    2 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. Patch installed in wrong folder

    Title says everything the devs need to know... So of course the game cannot run anymore.

    Today's patch was supposed to fix all the horrible bugs introduced with M21 release. What a disappointment again.

    Hint : look into program files and x86

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Lost Match due to Disconnection

    Lost a match due to disconnection. Im trying to rank up however toward my last turn I got disconnected. I was clearly winning but now it seems like im going to step down a few ranks due to the disconnect. Im running at 100mbps and I dont see how this would be an error on my end. Not the first time this has happened either

    2 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. Lost Match due to Disconnection

    Lost a match due to disconnection. Im trying to rank up however toward my last turn I got disconnected. I was clearly winning but now it seems like im going to step down a few ranks due to the disconnect. Im running at 100mbps and I dont see how this would be an error on my end. Not the first time this has happened either

    2 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. Lost Match due to Disconnection

    Lost a match due to disconnection. Im trying to rank up however toward my last turn I got disconnected. I was clearly winning but now it seems like im going to step down a few ranks due to the disconnect. Im running at 100mbps and I dont see how this would be an error on my end. Not the first time this has happened either

    2 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. Game Crashing

    Game continue to crash in french version (after new update)

    4 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. 2 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. Bug with Radha, Heart of Keld and riot

    If you cast Radha and it somehow has riot (Domri, Chaos Bringer / Rhythm of the Wild), as you are choosing to give it haste or put a +1/+1 counter on it, you can see the top card of your library. As the decision for riot is made as the creature is entering the battlefield, and not as an etb, you should not know what the top card is until after you make your decision. As you can see, in my screenshot, it can influence your decision, if you have a card like Garruk's Uprising, as giving Radha the counter…

    1 vote

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. Game freezes briefly and than it terminates

    After the Updatet for Core Set 21 i have this bug after a few rounds of playing. The game freezes briefly and than it terminates itself.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. Game crashing post patch

    Despite the installation of the patch, the game still crash...
    i lost 1500 gems again
    Do you intend to repay us?

    3 votes

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. Unity error after update on 28. June

    After the Core Set 2021 update on the 25 of June the Unity error/crash stopped. Today, after some update it came back and crashed my game.

    4 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Game still crashing after the fix

    Hi,

    I have just installed the last fix, but the game is still crashing during games.
    My language is French
    Here is my log file.

    Regards

    5 votes

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    2 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  18. cant load the game, says "whoops", if i am able it says you dont have enough space..which i have 300 gigs!

    as above, game does not load...says whoops, or

    says you have enough space, reinstalled about 10 times now..

    cleaned out hardrive with CCleaner..etc..

    please fix...

    does work at friends house on ***** little laptop vs my brand new pc...wth?

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Jeu qui plante en pleine partie

    Bonjour,
    Après la MAJ du 25 et ses crashs, je jouais en langue Anglaise, sans problèmes.
    J'ai fait la MAJ du 28, repassé le jeu en français, testé cela en Brawl sans problème. Je joue donc mes parties en standard traditionnel avec classement, j'étais 97% rang mythique, et voilà que ca recommence à planter, quand je relancais le jeu, il plantait directement après le "Ready" et ce en boucle... Exaspérant de perdre des parties comme cela a un niveau mythic surtout en fin de saison.

    Gametag : Calimax#00888

    5 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cantopy Stalker did not get blocked by all creatures able

    Cantopy Stalker did not get block by all creatures able

    I was playing a premier draft and when i attacked with my cantopy stalker it did not get blockt by all creatures able. As you can see by the screenshot chandra's pyerling was able to block and did not block.

    2 votes

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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