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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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9424 results found

  1. Product Suggestion

    Please please please STOP with the pairing algorhythms and the obvious cheating that Arena does. Just give us random pairings by rank - thats it - no further manipulations. Let us draw cards randomly as you can with a computer and let actual skill determine who wins and not your obvious manipulations. What you are doing is reprehensible to a competitive player. The game is good if you would just stop the behind the scenes manipulation of what is happening.

    8 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  2. *** - Unable to Login - Timeout and Attach Failed to Drop Other Attach - ***

    Before I uninstalling MtG: Arena, I couldn't open Shop or Mastery due to "Crashing with a Unity Window (red exclamation point)". I uninstall MtG: Arena and re-installing it back. Now, I can't login with either timeout or "Failed to Drop Other Attach" error. What to do?

    12 votes

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    2 comments  ·  Product Suggestion  ·  Admin →
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  3. Draft win not counting

    Hi!
    I just started playing a Quick Draft in Arena. I played three matches, winning the first, losing the second and winning the third.

    After the third match, the Rank ladder didn't show up. So, when it returned to the Quick Draft screen, my progress showed only a single win.

    16 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  4. Network error

    Getting a network error, can't join queue, please try again when I hit the play button. This is happening after maintenance on Sept. 2.

    18 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  5. Mana ***** / Mana Flood emote

    I guess the shuffler is fine, but I sometimes win due to an opponent flooding or getting mana-screwed. Sometimes I'm the one stuck on no or all lands for 5 turns.

    I wish I could emote this issue and that my opponent could answer "sorry!" as a respone.

    We're not really playing magic when this happens, we're giving away a win due to the fickle whims of the RNG.
    I wish to emote this, to convey my frustration or express my sympathy.

    42 votes

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    2 comments  ·  Product Suggestion  ·  Admin →
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  6. can't enter any matches,not even a bot match. stuck on loading/matchmaking screen indefinitely.

    can't enter any matches,not even a bot match. stuck on loading/matchmaking screen indefinitely.

    24 votes

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    13 comments  ·  Gameplay  ·  Admin →
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  7. Cascade broken

    I'm trying to play sliver cascade and I'm running into multiple issues. Sometimes when I cast my Commander it will cascade into a card and then not give me the option to cast it. Other times I will have my commander out and cast a 4 drop sliver which will cascade into a 3 drop sliver which will cascade into a 2 drop artifact and not let me choose to cast the artifact. This bug has yet to let me cast my mox amber even though it will cascade to the card. The last bug with this is sometimes it…

    28 votes

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    15 comments  ·  Gameplay  ·  Admin →
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  8. bronze tier 0

    saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?

    974 votes

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    480 comments  ·  User Interface  ·  Admin →
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  9. HAND SMOOTHING

    i AM SO TIRED OF YOUHAND SMOOTHING GARBAGE. i DON'T WANT IT AND WOULD LIKE TO NOT HAVE TO USE IT. IT IS TOTAL GARBAGE AND DOES NOT WORK. LAST SEVERAL GAMES I HAVE HAD TO MULLIGAN BECAUSE OF WHAT HAND SMOOTHIG IS SUPPOSED TO PREVENT. ONCE CAN UNDERSTAND BUT I HAVE A REAL VERSION OF MY DECK AND IT NEVER BEHAVES THE SAME WAY AS ON HERE. I FEEL IT IS WRONG THAT YOU FORCE US TO USE AN ALGORITHIM YOU BUILT FOR BEGINNERS, I AM NOT A BEGINNER AND I HATE CHEATING. GIVE ME THE OPTION TO USE…

    8 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  10. Did not receive daily quest reward of 750 gold

    1. Played Historic Brawl after which I should have completed my daily quest. Instead got the "waiting for server" screen.
    2. PC Windows 10
    3. After restarting the game, my gold collection was not updated even though before restarting, I got 750 gold.
    4. The 750 gold from the daily quest, namely "Kill 25 of your opponent's creatures", should have been added to my gold collection after completing the quest.
    15 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  11. Cannot login

    Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.

    116 votes

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    27 comments  ·  User Interface  ·  Admin →
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  12. Network Error

    Network Error on both Mac and IOS system dated 31 Aug 2021 from Canada. Gme start but when trying start a match of any kind an error appears, like Network error or unable to resign event. tried both with wifi and 4g, internet is working just fine

    33 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  13. Why server status (on page statuspage) is ok, when they don't work?

    Why do you need a server status page if it doesn't reflect the real state?

    8 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  14. Cant log in mobile

    I cant log in. Tried reinstalling the game but its the same. How do i fix this?

    21 votes

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    4 comments  ·  User Interface  ·  Admin →
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  15. network error

    Since today, whenever I want to play I just receive a network error.

    This is really annoying. Fix this buggy game!

    58 votes

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    5 comments  ·  User Interface  ·  Admin →
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  16. Authentication Failed

    So it happend again the Authentication failed again and again. I hope this time you will fix it for good.

    22 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  17. A Bug where cards bought in 'daily deal' disappear

    If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. (Windows PC platform)

    11 votes

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    2 comments  ·  Store  ·  Admin →
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  18. Draft Token

    No draft token after purchasing the mastery pass

    111 votes

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    44 comments  ·  Store  ·  Admin →
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  19. Brawl Friend Challenge

    what is going on with the brawl deck in the Friend Challenge mode. Can't play brawl against my friend any more

    139 votes

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    13 comments  ·  Gameplay  ·  Admin →
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  20. Matchmaking broken

    Matchmaking does not work. I have tried Historic Brawl, Jumpstart, and Standard Ranked queues. I sit in the queues for minutes and can't get a match. Either nobody is playing or matchmaker is broken, both of which should be Code Red for y'all.

    54 votes

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    6 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues