MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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11615 results found
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Unable to join Premier Draft
Put 1500 gems on premier draft and when trying to join queue i get "network error: unable to join event".
Please fix or refund or fix and refund!
7 votes -
Unable to join event
Joined premier draft. Upon trying to join queue, i get "network error: unable to join event. please try again later." Persists after restart and reinstall
10 votes -
Unable to join event
Put 1500 gems on premier draft and when trying to join queue i get "network error: unable to join event". Persists after restart and re-install.
9 votes -
Unable to join premier draft
I keep getting locked into "Network Error: Unable to join event" for Premier draft. Now, I can't play anymore.
Then, I tried to submit this bug and got a 404 error.
10 votes -
Premier Draft - Network Error: Unable to join event. Please try again later.
I got this message attempting to join a premier draft. Now, I'm locked into this message. When I go into premier draft, it shows the "Start Draft" button, and when I click it, I get this message.
I've tried restarting Arena and my computer. There's no option to resign. I'm locked into being unable to play premier draft.
9 votes -
Network Error Premier Draft
Premier draft will not begin after taking my gems. "Network Error"
12 votes -
Game Freezes during match
During opponents turn timer counts down to zero then match freezes.
11 votes -
Game froze
On my opponent's priority, everything froze. I could still look at cards/graveyards, sound effects and animations were still there, but the game did not continue. And there was no rope/timer. I waited for 5 minutes to see if anything would happen and nothing did. The only thing I could do to leave the game was "concede" but even that did not seem to work. I had to re-boot the client. But when re-logged it had registered me with a loss, though I was winning at the time.
7 votes -
lag...game doesnt continue
lag in game, game doesnt continue , restart will kick me back into lobby with loss in draft....I lost my gems
12 votes -
Timer stopped
I was playing a game in ranked, and the opponents timer began to run out. It got to the end and simply stopped. The hourglasses didn't disappear and I was locked on the screen. I eventually had to log out of the account entirely. Any idea on what occurred?
6 votes -
App crashing constantly in iPad iOS
App is crashing constantly in my iPad iOS. had not played in 1 or 2 months and now I'm back and out of 7 games I played in the last 4 days, 4 have crashed the app. This is absoluteley unplayable. It didn't use to be so bad. I don't know what you released but it's crashing to a point of leaving the game.
30 votes -
Active Matches Check Failed
Had game 1 of my draft well in hand. Arena crashed and restarted quickly. When it checked for Active Matches it failed to remember my game, and proceeded to load the initial scene. Counted it as a Loss. The whole process took less time than two ropes.
Your Active Matches check doesn't work. This isn't the first time. Crashing is out of our control, and your programming is out of our control. Is this just a game of wishing and hoping that my time and efforts aren't wasted? My resources are valuable, and losing draft games for no reason is…
12 votes -
The game crashes constantly on my iPad
The game crashes constantly on my iPad. It used to at least load in time to return to a match, but that hasn’t happened for weeks now, and I always get match losses when it happens.
9 votes -
Infinite loop Green and white
Infinite loops are ridiculous. Using Scurry Oak, Prosperous Innkeeper and Heliod Sun Crowned. This creates an infinite amount of tokens, infinite health and a giant creature that is infinity/infinity
13 votes -
"Maybe add a disclaimer that MTG Arena is.." total garbage. Rigged and not even remotely close to paper magic?
and fire the developers while at it.
10 votes -
MTGA freezing
Arena freezes during game (standard ranked). After a while opponent seems to be roping out but never does, hourglass stays. Can't concede the game so have to force shut.
Second time in 20 minutes... Unplayable atm.6 votes -
connection
Game froze in the middle. Now it says, "Connection Lost." No matter what I do, it puts me in an endless cycle of "Connection Lost." screens. How can I reconnect?
11 votes -
Better Timer
Faster Game time mode, or fix your timer. Currently, I find in standard play frequently my games run past 15 minutes. That is 100% purely people not paying attention to the game and running the clock. Probably on purpose. There is 0 reason why someone with a single action that can be taken, should be allowed to sit for almost a full minute before extra time kicks in.
The current system is garbage and needs to be addressed. Either with a pure 30 second time mode, no bonus time, no nothing. Play fast or lose rest of your turn. Or…
6 votes -
March of Reckless Joy Bugged
The cards exiled by March of Reckless Joy are not playable on the next turn but only on the turn cast, contrary to the card text.
8 votes -
March of Swirling Mist
During a sealed event for neon dynasty, the card 'March of Swirling Mist' failed to do anything, costing me a game. I selected a value for x, paid the mana, and it didn't let me pick creatures to phase out.
27 votes
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