MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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11600 results found
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Slow loading
Slow Load, stuck on "Loading Initial Scene". I'm on a 2021 Mac Mini, SSD, and yet it takes minutes to load. It really shouldn't be this slow.
7 votes -
matchmaking
Matchmaking in Ranked mode constantly pairs you several tiers above where you are currently playing; I'm playing on Platinum tier 4 yet I am constantly paired up against Diamond tier players. Like I get it if I've ranked up that far consistently but I have literally made it to diamond one time... I'm an okay player but this just makes getting a couple wins to get rewards take hours and ultimately not rewarding or fun.
15 votes -
Stuck on Retrieving Asset Manifest screen
Stuck on Retrieving Asset Manifest screen
Tried uninstalling/reinstalling. Playing on Pixel 4A. Never encountered this before but it seems many others have on Macs.- Start game
- Android - Pixel 4A phone
- Stuck on the initial "Retrieving Asset Manifest" screen for a very long time until it says "Error Updating Data, Please check your connection and try again". ( I was able to download other things with this same connection, on the same device)
- Should not be stuck on this screen.
- Screenshot attached
- Unplugged my router and modem, then plugged them back in. After Reconnecting, was able to get past the…
19 votes -
Just ban Paradox Engine already
We all know you're going to ban it eventually. Yes, there are players who love it. Those are boring people who were playing Ugin a couple months ago.
Just do what we all know you're going to do.
15 votes -
Standard Brawl Esika, God of the Tree Meta
Tried playing some Standard Brawl and 75% of matches were paired against Esika, God of the Tree // Prismatic Bridge decks. Also, got a streak of being paired against it 5 games in a row. Either that commander is being played so much it is 3/4 of the entire Standard Brawl meta and should be banned or the matchmaking algorithm is actual garbage and the code needs to be re-written.
6 votes -
Momir gems
Playing the Momir event today i should have received gems instead of a 5th copy of a rare card i already own (Ill-Tempered Loner to be specific), yet my gem counter is the same as always and i'm pretty sure i haven't earned vault points.
I'm not the only one that experienced this bug6 votes -
Provide players with an option to manually shuffle
Provide players with an option to manually shuffle their decks.
26 votes -
Elvish Clancaller does not hold priority
version: 2021.12.10.3971.904583
How to reproduce the bug: Play a deck with elvish Elvish Clancaller in it. Have enough open mana to cast Elvish Clancaller or activate it's ability. Have no other priority holding play components (castable spells, etc.). Priority will not be held and phases will automatically progress, unless in full-control mode, as though you were unable to take an action. This often prevents casting Elvish Clancaller or activating Elvish Clancaller's ability.
PC
see 1
Elvish Clancaller should hold priority when there are legal actions to take involving the card.
None
None.
7 votes -
Vault
Vault Progress may not be accumulating. Cannot see vault progress within logs. I am unsure how long my progress has been stopped. Please advise.
=(
9 votes -
I just lost an entire turn and then the game to an exploit in your turn timer coding my opponent abused. He cast Soul Warden x2 then Scurry
I just lost a game because my opponent used an exploit to skip my turn.
He cast [[Heliod, Sun-Crowned]] on turn 3, then on turn 5 he cast two [[Soul Warden]]s followed by a [[Scurry Oak]] then he was able to queue up enough animations that I did not get to take my turn and the following turn he was able to attack freely
8 votes -
Player timeout with opponent stack flooded
The opponent flooded the stack with over 100 triggers and should have eventually passed priority or lost. But in the end, instead of the opponent timing out, I timed out. To be specified that I had no play to make, so no priority to pass on my side. This is completely absurd, as it is like a player receives a game loss in real life because its opponent has left the table and has gone away. And no, it is not a problem of device compatibility because my device is Arena mobile compatible since day 1 release. It is unbelievable…
13 votes -
Add people to friends with whom you recently played with
It would be nice to add people to friends and interact more with people with whom we play. Otherwise it feels onesided and quite lonely. I know you can go to discord groups but having an option to rewatch your last match and play again with the person of similar or higher skill.
9 votes -
[BUG] Game crashes
The game crashes very often when I clisk on PLAY, then on the table logo. When I'm about to pick my deck the game crashes.
2021.12.10.3971.904583
OS: Windows 10 Version 10.0.19043 Build 190436 votes -
Not receiving Gold rewards
Today I have been not receiving gold rewards from daily wins and from Cube Draft wins.
12 votes -
Mobile Graphics Options
The graphics for the PC are great, but on the mobile devices, they seem to be a little too intense. It would be great too see options to lower the graphics of the game either in specific areas or in general on the mobile platform. My phone gets very hot running the game, and the lag makes it extremely frustrating. Lag is persistent, every game, and probably doubles the time of my turns. Please turn down our 6 create options for graphics!
10 votes -
Daily quest
(Mobile/Android)
Weekly quest is not resetting/not receiving 3 quest. On Sunday, normally I should see 3 new daily quest (when prior quests were completed), but instead I only been getting one new quest. This started happening about 2-3 weeks ago.23 votes -
Turn Skipped due to Opponent's aniamtions
Hi,
My turn was skipped while playing against the Heliod/Scurry Oak infinite combo deck. My opponent is playing each turn to maximize the number of squirrels created without taking steps to winning the game, just running out their time and somehow also skipping my turn because. I have not conceded due to having outs, but if my opponent just keeps timing out, I cannot play. My only complaint here is that my turn should not be skipped sue to my opponent's actions.
21 votes -
My initial starting hand in every game is inconsistent and I think the deck shuffling and hand dealing is unrealistic.
I have 25 creatures in my deck, only 21 noncreature spells and 29 land. Every game I have played lately I am always getting like 3-4 noncreature spells and only 1-2 or sometimes 0 creatures in my initial hand. I am also hardly seeing creatures in my initial hand that I have 4 of in my deck but am always seeing noncreature spells that I only have 1-3 of and am getting duplicates or multiples of those spells in my opening hand. It just seems very unrealistic and inconsistent (the shuffling mechanism isn't randomising enough perhaps?) It is just very…
11 votes -
Ban Paradox Engine, Was sitting and just watching my opponent to play his turn with a inf loop with paradox Engine+Tome of the Infinite
Ban Paradox Engine, Was sitting and just watching my opponent to play his turn with a inf loop with paradox Engine+Tome of the Infinite for over 40 min for a single turn......until he could kill me with Firebolt(from Tome)
If it would have been a real tour IRL, i would have called JUDGE after 3-5min.........40 min for a single turn Online should not be a thing.
18 votes -
Did not advance mastery level when gained 1000 xp
Got 1000 xp from a daily quest (750) and first win of the day (250) and my mastery level did no go up. Not sure if got any experience at all...
6 votes
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