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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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11597 results found

  1. Endless Loop turn timer interaction

    1 - Endless loop by opponent using Heliod Sun crowned, Soul warden and Scurry Oak. I had 2 soul wardens and a Trelasarra Moon Dancer. So when opponent looped, it would double for me. No matter how fast i clicked done for the Trelasarra proc, it was using my turn and extra time counter, not the opponents, despite the action being his.
    2. - PC
    3. - My turn counter going down on his turn and my action despite not taking more than a second pressing done.
    4. - It's his combo, why is my turn dropping first?

    8 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  2. MMR System Needs Work

    Greetings. This is going to be a bit of a long post, but I feel it needs to be said. Your matchmaking system desperately needs work.

    When I first began playing this game, I ramped to Mythic in about a week, with a Winrate of over 70%, even on the Draw. The upper-echelon ranks, such as Diamond and Mythic, were a bit tougher, but nothing significantly impeded me from my progress. I even got to top 1200 with it.

    Imagine my surprise when, the next month, I was being matched with power metagame decks in Platinum with people who knew …

    5 votes

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  3. Mastery pass reward bug

    Mastery pass wildcards not received for Mastery Pass levels 85 and 90.

    38 votes

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    5 comments  ·  Events  ·  Admin →
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  4. Not getting the 750 exp

    The 750 exp I'm only getting 500 for each so currently missing 1k of exp please fix.

    7 votes

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    1 comment  ·  Events  ·  Admin →
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  5. Bug: no pack reward for quick draft

    4 wins in quick draft event, 1 pack flashed across as reward, went to Packs menu, nothing there

    Also earlier no pack reward for Mastery level 83. Pack flashed across screen but nothing under Packs menu.

    6 votes

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    1 comment  ·  Events  ·  Admin →
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  6. crash when hitting play button

    When I click on the Play button (main screen), the client crashes (crash report enclosed).

    8 votes

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  7. Default Basic Land

    Please allow us to preset the selection of a particular art of basic land for deck building, it's has been 'coming soon' for a very long time now.

    Thanks

    35 votes

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  8. morbid opportunist did not trigger in arena cube

    My morbid opportunist did not trigger in arena cube, I didn't get my card and lost the game from the bug.

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  9. Friendly brawl bug

    Bug occurs when trying to do a friendly historic brawl battle, one player is able to challenge the other to a friendly brawl with no problem, choose the settings,, then choose their historic deck, however when the friend tries to join the settings change for the friend who joined and it shows up as a standard 60 card battle and you can't choose your historic brawl deck or any decks that arent 60 cards, also the game still allows you to "attempt" to play when both players have chosen a deck but brings up an error stating that the settings…

    20 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  10. direct challenge with brawl and friendly brawl doesn't work.

    While direct challenging a friend we are unable to select brawl or friendly brawl decks. Either one of us can select Friendly Brawl as the game mode, but the other gets a sixty card game invite and can't select a brawl deck.

    55 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  11. Make Bot Match All Access

    Players should be allowed to use any deck in bot match, even if they do not own all the cards in the deck. This would allow players (especially new players) to experiment with new decks without having to first expend their already very limited wildcards, and since bot match is inherently solo-only, this change would not interfere with other players' experience. Thank you very much.

    12 votes

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  12. Ignoring customers, QOL and Economy issues

    A portion of the player base, myself included, still feel ignored over recent trend of activity. Rather than addressing known bugs, arena economy concerns, alchemy concerns etc….you decided to ignore and move on to add new stuff instead. Can you address the **** economy? Sufficient and more comparable rewards(decathlon rewards for cost was a joke) and vault replacement? Parallax cards not generating parallax tokens? Pioneer/anthology plans, or lack thereof? Daily “deals” being very meager and weak? Eternal format intentions? Hand smoothing algorithm(shuffler is fine) concerns? Bugs? Like literally anything!!! I understand the importance of growing a customer base, but ignoring…

    6 votes

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  13. going second

    10 times in a row I have to go second in the game, after a victory 5 or more times I go second, this is ridiculous.

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  14. freezing

    sick to death of Arena freezing on me, having to ctrl alt del then the game restarting with me losing a turn. It is happening twice daily before I decide I have had enough and stop playing. You need to get your act together MTGA is ceasing to be an enjoyable play experience.

    12 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  15. Opponent's Timer Not Expiring

    I encountered a bug tonight where my opponent's timer ran out while deciding whether or not to keep their hand. I waited until the timer 'rope' appeared and then until it reached it's end, instead of resulting in a loss for them the timer remained sparkling at it's end. I left the game open for a few minutes and nothing happened; when I closed and re-opened the game I had received an additional loss in my draft (Arena Cube Best of One). Attached is a screenshot of a video I took. I'm happy to send the full video via email,…

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. 16 lands in a row

    72 cards, 29 lands. Drawing 16 lands in a row and nothing else should never happen in a shuffled deck.

    10 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  17. Game crashes cause it feels like it

    Finish a match - game crashes
    Finish a new deck - game crashes
    Complete a daily challenge - game crashes
    I PLAYED A CARD - game crashes
    I start the app again after it crashes - game crashes

    Everytime i play this game on mobile, i basically have to plan for the time in between matches to close and restart it. No clue on a suggestion of how to fix this bug, probably my fault right?

    7 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  18. Alchemy what garbage.

    FIX the shuffler.

    Get rid of Alchemy(and If I'm not playing in Alchemy I don't want to see those fake cards in ANY of my other decks.)

    Get rid of those bs Arena cards.

    Arena is abomination of Magic in its current state. And you wonder why you can't get more Arena players LOL.

    The latest running Joke. "If you want to learn how to play magic completely wrong go play arena."

    26 votes

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  19. Bad shuffling at start

    My decks dont shuffle right i keep getting the same starting hand it makes playing boring because its a **** starting hand and everyone else is getting optimal start hands

    18 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  20. emotes

    Emotes not work, and i pay for that!

    12 votes

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    0 comments  ·  Gameplay  ·  Admin →
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