MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. titaniumADRIAN#07500

    I attached Mystic Subdual to an Ashaya but creatures entering the battlefield were still lands causing landfall to happen, the Ashaya had +1/+1 counters on it so it did not die from the Mystic Subdual. rare but it happened

    2 votes

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  2. Incorrect rules interactions

    I attached Mystic Subdual to an Ashaya but creatures entering the battlefield were still lands causing landfall to happen, the Ashaya had +1/+1 counters on it so it did not die from the Mystic Subdual. rare but it happened

    2 votes

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  3. Please, make the Traditional Cube have the same availability as the Bo1 Cube

    Some archetypes and fun decks are just undraftable in Bo1: you need to pick cards as you were sure that you'll get to play against 7/7 aggro decks.
    Please, allow us to play the real experience of the cube with Bo3 queues. Let us have fun.

    2 votes

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  4. Opponent's conceding counts as my loss

    Unfortunately I'm not sure how to reproduce this, but I was just playing in an Arena draft, my opponent conceded, and some kind of bug happened where it was recorded as a loss.

    7 votes

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  5. Moraug skipping first combat phase.

    Good day and happy holidays everyone.

    So the bug is happening when using the card Moraug, Fury of Akoum.
    When we play the land on the first main phase we dont get the extra combat phase it skips the first combat phase and goes directly to the aditional combat phase from Moraugs landfall hability.
    When we play the land on the second main phase we do get to play the adittional combat phase.

    It does create problems this bug when u want to play ur lands on first main phase to be able to cast other spells that can be…

    2 votes

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  6. Please improve reconnection time / roping on disconnect

    Right now, when the game loses connection to the server, it is better to force quit and start it again rather than wait for it to reconnect. On my internet, the former usually loses me one turn (and all 30-second extensions) while the latter often times me out of the entire game. Granted, in most games losing a turn also means losing the game.

    I'd love if the game could handle this better, as disconnects have become too frequent for me to continue playing. Rather than tackling hard-to-debug network issues (there is nothing useful in the logs) I think it'd…

    2 votes

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  7. Wildcards

    I didnt recive the wildcards that you recive from the mastery.

    3 votes

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  8. My turn was skipped even though it was still my opponents turn

    Opponent embalmed with 5 anointed processions in play and triggered 1024 life triggers, it was my opponents turn, and the triggers were happening, I was tapped out and waited for them all to resolve, (having a boardwipe and alt win-con I didn't care that they had 1k life)
    For some reason while the triggers were resolving my timeouts were being used and my opponent kept their two timeouts, immediatly after the triggers were done the game went back to my opponents turn, in like a split second.

    2 votes

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  9. Valakut exploration Bug

    I Play a valakut exploration.
    I manage to play 2 lands during a round, and have two cards exiled.
    One is a ruinous ultimatum, and the other card was a cmc 3.
    At the end of my round, my opponent takes 2?!?!? damage.

    Later same game I have 2 valakut exploration in play.
    I mange to get 8 cards exiled with them.
    Opponent takes damage a total of 4 times I think it was.
    It surely wasn't as many times as it should be.

    I remember seeing that out of the 8 cards, 4 was removed at a time, and…

    4 votes

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  10. More forgiving rewards for phantom events

    The most recent arena cube has been a huge success, and it's proven to be a fun and exciting format.

    However, the cost and rewards can be unforgiving for newer players. It is very demoralizing to draft a deck that you are really excited about, lose a few times and find out that you are out of gold/gems to try again.

    I am happy to spend money on phantom events like this, but it is hard to justify when you may only get to play a few drafts with the gems you purchase depending on your record.

    I would be…

    2 votes

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  11. the card Shadows Verdict is broken it a black card that says destroy all creatures with converted mana cost 3 or less and it doesn't 3

    Shadows Verdict is broken for destroying converted 3 or less its only less if they are converted 3 it doesn't destroy them/

    1 vote

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  12. card style double purchase - please refund.

    Hi there

    I just purchased the Lurrus Card Style. I didn¨t realise that i already own that card style. The system allowed me to still buy the style, that is a bug in my opinion.

    Please refund the 2000 gold spent.

    Thank you.

    Kind regards

    Philipp.

    2 votes

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  13. Sanctum of calm waters bug

    The bug basically happens whenever the game asks me if i want to trigger the sanctum of calm waters' ability. I'm a PC player. The text says something around the lines of [ARG 1 OUT OF RANGE 0 TO 0]. (It should probably say like “Draw X cards? ” or something around those lines. I also heard about this bug happening with other cards.

    2 votes

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  14. Matching Making Algorithm is flawed

    I'm sure I'm just another in a long list requesting you tweak your match making program.

    I use a third party stat tracker and it's clear as day that your match making leans towards mirrors or at least shared colors/card choices. I have half a dozen decks, play over 30 matches on all of them and the stats don't lie. Mono green will most often be paired against mono green or gruul. Dimir control paired against dimir or esper. It's the same meta. At the time, tournament websites showed gruul aggro as 25% of the meta, yet when playing dimir,…

    15 votes

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  15. Mastery pass.

    I think that creating specific exp and coins misions for the those who have the mastery pass would be a good idea because more people will ended buying it.

    3 votes

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  16. Compré el pase de maestría y no recibí algunas recompensas.

    Compré el pase de maestría estando en el nivel 24 de la maestría gratuita, sin embargo no recibí algunas recompensas previas como recompensas de cartas. No sé si se supone que ha de ser así, pero imagino que no, ¿no?

    7 votes

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  17. Request Time Out

    I get a constant request time out when playing. this has been going on for weeks

    1 vote

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  18. Low graphical performance play mode

    Hi there,

    it would be amazing if there was an "low graphical performance" play mode, were the graphics would go e.g. 2D. This might safe battery on a notebook and the game might run smoother in some battle which went "wilder".

    its just anying to loose because your opponent created a several hundreds of token at once and your computre couldn t handle it. and then you lose because of timeout...

    sincerly

    2 votes

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  19. Wrongly calculated dmg

    Match between player named "Jesper" and "spicyredpirate" on 24.12.2020 at around 21:06.
    Fervent Champion attacks. Another Fervent Champion gives him +1/+0 boost making him 2/1 creature. Castle Embereth gives all creatures +1/+0 making this Fervent Champion 3/1 now. Rimrock Knight was played from hand as an instant giving this Fervent Knight +2/+0 making him 5/1 now.
    Next, this Fervent Knight is being blocked by my Yorvo, Lord of Garenbrig who is now 7/7.
    FOR SOME REASON, this Fervent Knight KILLS my giant... Please explain how 5/1 creature kills 7/7 giant........?

    2 votes

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  20. Create a better solution for corrupted downloads

    TL;DR: Provide a way to scan the downloaded assets to look for corrupt ones, and force re-download of those.

    Details:

    For months I've had problems downloading MTG Arena - it always would scan for errors after a play session (but never seem to find any), and be prone to crashing. As of the update 2 weeks ago I couldn't even get into the game.

    When I would check the logs, sometimes it would complain about a corrupted file - if I could find that file in the download data I could delete it and force a re-download, and that would…

    1 vote

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