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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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15624 results found

  1. Can’t block in tutorial

    Can’t assign blockers in tutorial. Tried restarting multiple times and nothing changes. Apparently this is an ongoing issue with others also. Why don’t they fix this?

    13 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  2. daily quest timer reset but no new quest

    1. Third Daily Quests not resetting. Every day i don't get my 3rd daily quest. I'm unsure how i can recreate that.

    2. PC

    3. When the daily quest ticks over i'm only getting the daily win rewards quests as you can see in the below image. (the middle completed one is the weekly)

    4. It should give me a quest.

    5. Attached

    6. no work around found.

    7 votes

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  3. active match search

    i'm stuck in the loading screen with this message : active match search.
    please help me i can't play

    24 votes

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  4. Persistent crashes causing me to lose ranked matches

    Playing on Android mobile. Game regularly crashes in the middle of matches and takes very long time to reload. Usually if I can rejoin a match several turns have gone by and I am doomed to lose the match due to inactivity. There is no warning or pattern to crashes, just happen during regular play.

    8 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  5. クイックドラフトで正しくない敗北が付く

    クイックドラフトでマッチング中にキャンセルを押したらキャンセルされたにも関わらず敗北カウントが進んだ。

    6 votes

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    1 comment  ·  Events  ·  Admin →
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  6. Explorer Brawl please

    Brawl without all of the digital card nonsense. What a treat that would be.

    13 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  7. 8 votes

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    6 comments  ·  Events  ·  Admin →
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  8. jump in second pack option does not color match

    Jump In offered a second pack option that violated the color rules.

    First pack I selected Equipped (mono red).

    Second pack, it offered me Mechs (mono blue) , Treasure ( red green ) , or Brokers ( GWU ).

    Curious as to see what it did for land allotment, I selected the illegal brokers option, combining my mono-red with GWU. When I checked the land assignment, red wasn't prioritized at all - 3 R 3 G 3 W 3 U. (I was expecting 6,2,2,2 ). The dual lands covered all four colors (UR + GW) as expected.

    6 votes

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    1 comment  ·  Events  ·  Admin →
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  9. stop cheating your paying clients you idiots

    pretty obvious you cheat with the completely unrealistic draws i and many other have seen

    10 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  10. Draft loss due to queue lengt

    This is the second draft where my third loss come from a crash of your client and as I try to get back in the game I'm forced to stay in queue for more than a minute.
    The following is a screenshot at half the time I've been waiting to get back in my match (1.45 minutes), I've lost 2 turns and it costed me not only the match, but the entire draft.
    Solve the bug or at least refund.

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  11. Arena is rigged

    I would like to thank the creators of this app/game for making me loathe a game I've loved sonce 1994. It's algorithm is completely rigged. Matches are decided when the game begins and the game ensures that you cannot exceed in enough Matches in a challenge to acquire the appropriate currency to play the challenge again. It will also like to give you matches of no mana or all mana easily at three times the rate this happens in reality to ensure you lose as well. The oddasity of Hasbro actually having ProTour tournaments over this medium is both disgusting…

    17 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  12. 62 votes

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    16 comments  ·  Gameplay  ·  Admin →
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  13. Card changed "identity" after picking it in a draft

    First picked "Darling of the Masses", it changed to a blue card (Can't remember the name) after I picked it. I assumed I misclicked. Once I built my deck, I wasn't able to submit it because of a "Network Error". Went back to the deck builder and the card was back. Re-building the deck I think there were a couple other cards that changed after I picked them. This really screws with the draft and I saw it happen on LSVs stream too.

    36 votes

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    0 comments  ·  Events  ·  Admin →
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  14. Quick Draft broken- can't submit deck, non-basic lands disappear

    Twice now, I have completed my quick draft deck containing non-basic lands and submitted it. Twice now, I have gotten an error message saying I need to try again later and the deck could not be submitted. Then, when I go back into the quick draft, the non-basic lands have disappeared. Each time, I built the deck around the non-basic lands and got zero wins because of the losses. Stop breaking your game. It's bad enough with the non-random draws that give me only a single color of mana for the whole game.

    8 votes

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    0 comments  ·  Events  ·  Admin →
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  15. checking for active matches

    When I launched MTGA this check was running indefinitely the same issue occured when it was done with "run with administrator". This is preventing me from playing the game entirely and I have tried removing every MTGA/WotC file and reinstalling as well. Please update me on any possible toubleshooting tips!

    21 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  16. Card Disappears from pool

    First SNC Quick draft. P3P14 picked Raffine's Guidance. Card dissapeared from my pool when it came to deck building

    19 votes

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    2 comments  ·  Events  ·  Admin →
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  17. Jace Beleren bug

    There is a bug with Jace Beleren in the second turn at the color challenge. He just stop playing.

    7 votes

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  18. Arena stuck on Initializing localization database

    Reproduction steps:
    1. Open Epic Games Launcher
    2. Open Arena
    3. Log In

    Platform: Mac M1, macOS Monterey 12.3.1

    Results: The app is stuck on "Initializing localization database". The three dots are animated. After several minutes (10-15), the "Reconnect" popup shows up. Whenever the app is reopened, the same results occur, causing the user to be unable to enter the app.

    27 votes

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  19. Two Headed Giant

    Something which my friend and I have repeatedly lamented is the lack of sufficient multiplayer options in Magic Arena. Currently Arena offers the capability to play private 1v1s as the only direct method of enjoying the game communally. While we do discuss our decks and current matches together, the lack of a format such as Two Headed Giant certainly hinders the ability to play the game cooperatively. Seeing as how this feature was present in Arena's predecessor Magic Duels, as well as the prior 2012/2013/2014 Duels of the Planeswalkers games, it makes Arena's lack of 2HG or private free for…

    10 votes

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  20. I've been disconnected without notice while i was playing premier draft because servers were under maintenance

    I've been disconnected without notice while i was playing premier draft because servers were under maintenance. The game picked random cards and now it's impossiible for me to play. Please, give me my 1500 gems/10000 coins back

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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