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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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23298 results found

  1. Su-Chi Cave Guard

    When my Su-Chi Cave Guard died it added the eight colorless mana to my pool. However, I could not cast any other cards worth 8 mana or less so could not use that mana during my turn. When I played one of the golems it tapped my mana AND lost the colorless 8 mana.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  2. Graveyard Trespasser Showcase art does not have rules text

    When playing Graveyard Trespasser with the showcase art, the rules text does not appear until in play. I want to use the showcase art but I can’t unless it includes rules tech in hand.

    7 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  3. Arena overheating my PC after the Brother's War update.

    PC automatically shuts down due to heat. Never happened prior. Windows 10.

    3 votes

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  4. Draft

    Draft not being able to finish and getting a random draft deck to finish draft, with no chance to win....

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  5. Unable to start matches or edit decks on pixil 4 (android)

    Steps to reproduce: attempt to start a match or attempt to save a deck.

    Reinstalling, clearing cache, logging out then in again, changing what deck is selected, wifi vs data, none of that makes any difference.

    The only thing functioning for me right now is the store.

    2 votes

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  6. Background Podcasts

    I used to be able to play arena while listening to podcasts. The latest update prevents that. What happened? Please fix!

    5 votes

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  7. Golden pack don’t unlock. The bug need a hotfix

    I currently have 11 brothers War packs and 0 Golden pack unlocked.
    The bar that shows how much pack you have until the golden pack stayed stuck at 9 packs.
    Among my packs, 8 are from purchase directly in the store with coins and 3 are from the mastery.

    Please hotfix this ASAP.

    2 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  8. draft bug

    Hello,
    Excuse me.
    I sold 2k gems to do a draft.
    I was to 2/3 lose matches .
    I won a game then i pass to 3 defeat and i was eliminated.
    What the **** is going on ????
    I had ony 2 games win....Exempt 200 gems losss...i lose also a chance to get more !!!!!

    Why ???? why ??? why ??? 2k gems ....12 euros....for taht ????? i hope u ll do something....

    PS/ IF u need log files in order to think thats truth ... tell me ...

    1 vote

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  9. GreError with triggers from Cultivator Colossus

    Game end in Draw because of GreError when I use 'Cultivator Colossus' ability with a lot of lands. Having 'Druid Class' in game make the problem worse. Each single action begin to take more than 15 seconds as the client 'lag' a lot within this state. When a stack of at least 20 triggers happen (which really doesnt sound like abusing the game, we're not on hundreds of triggers), I'm pretty sure the game will GreError each time.

    If you need to test the interaction, here is the decklist.
    Deck
    2 Cultivator Colossus (VOW) 195
    1 Steam Vents (GRN) 257…

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  10. Draft not broadcasting sound / no sound indication

    I am having an issue of getting constantly timed out of matches in my drafts and in regular games due to the game not broadcasting the sound to inform me my turn is "up" or I am able to act/pick a card/anything.

    Despite the window being minimized and the option to play sounds when minimized it still doesn't. It has cost me a draft today due to it being unable to inform me when I can make an action. I hope they fix this or at least add an option to increase the visibility when the window itself is not…

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  11. BRO Premier draft bugs

    The client seemed to just stop properly putting cards into play, ending the animation halfway through and leaving an image of the card in the middle of the screen as though it never made it all the way to the table. In addition, my opponent's lands never visibly untapped, though they were clearly still able to take their turn. The entire game seemed to struggle to keep up with what was happening and my framerate plummeted unplayably.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  12. MASTERY TREE

    Every time I try to spend orbs the game crashes at the mastery tree. On windows since Brother's war

    4 votes

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  13. Static Net gained life before creature removed

    I play "static net" targeting a "giant cindermaw" with option 'auto order trigger' activated.
    the two trigger of "static net" (gain life and remove creature) were ordered in the wrong way.
    As a result, I get life before removing the creature; and life was negated by "giant cindermaw".

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  14. Purchased but didn't receive retro artifact bundles

    On 11/15, I purchased all four of the retro artifact bundles (2 with gold and 2 with gems). None have shown up in my card pool. Using PC.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  15. Unable to complete training

    I had just created a new account, and was playing through the training, when I got to the third challenger, Calubi the merfolk. In the fifth round on my turn, the game prevents me from playing the only creature in hand. I am able to play the land, though. I attempted to skip to the next turn and concede the match; to no avail. This is frustrating. I have played through 5 times, closing the app and/or conceding the game. Nothing seems to work.

    7 votes

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  16. crash system on Mac. I can't do anything after the last version. everything crash

    crash system on Mac. I can't do anything after the last version. everything crash

    2 votes

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  17. Dragonhand Shadow Bug

    Game 4 of the tutorial against Dragonhand Shadow will not allow me to play an instant into their 3 creatures attacking for lethal (turn 6 I think). Tried conceding but it always forces me back to this play. Can't play the card in my hand, won't let me pass priority as I would lose the game. Playing on Xperia 1 III Android 12.

    Decided to skip the tutorial all together at this point. How do you expect to get new players into the game when your app breaks while teaching you how to play?

    4 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  18. premier draft

    I played premier draft and 3Win2 lose
    I play 6th game and win
    but 3win3lose on result
    and finished premier draft
    I Unconvinced

    2 votes

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  19. Wildcard Bundles Price

    Do you actually know that if only you put 5 wildcards instead of 4 in the New Wildcard Bundle it would be worth buying instead of a expensive product (both of us had already done the calculations). It has no sense how expensive is to form a competitive deck. I literaly have friends that put no money on the game because they believe it's a scam

    1 vote

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  20. Kessig Naturalist Not Making Mana

    On PC. Due to the new position of mana adding when Kessig Naturalist attacks. If it is removed in response to the trigger I am unable to create the mana & have to wait for time out to cotinue the game.

    17 votes

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    3 comments  ·  Gameplay  ·  Admin →
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